Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Super service
Super service - easy to use, intuitive, fast, and cheap. No ongoing annual charge so I don't feel pressured to keep making purchases. My parcel from NZ reached Japan ahead of schedule.
Thank you!
29 oktober 2024
Antwoord van Jetkrate
Hi Hana,
Thank you so much for the wonderful 5-star review! We’re thrilled to hear you found our service easy to use and affordable, and it’s fantastic to know your parcel reached Japan ahead of schedule. We’re committed to keeping things straightforward and pressure-free, so you can ship only when you need to. Thanks again for choosing Jetkrate, and we look forward to helping you with any future deliveries!
fantastic
I received my parcel within 2 days of it being shipped from NZ, hannah from support was very helpful and all items arrived undamaged.
13 oktober 2024
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Noah,
Thank you for the fantastic review! We’re thrilled to hear that your parcel arrived so quickly and in perfect condition. We're glad Hannah was able to assist you – our team always aims to provide helpful and reliable support. We look forward to serving you again soon!
Go with the cheapest shipping
Good service, but significantly higher shipping rates for small/light items compared to the nzpost calculator. Picked the cheapest options, it had tracking even though the site said it wouldn't, two weeks additional transit time. Probably the only reasonable NZ reshipper out there.
26 september 2024
Antwoord van Jetkrate
Hi Andrej,
Thank you for your great review and for sharing your experience with us! We're glad to hear that you found our service reliable and appreciate your feedback regarding shipping rates. While we strive to offer competitive pricing, some small or lightweight items may occasionally show rate differences.
We're pleased that your package arrived with tracking, even when you opted for the most economical option. We’re always working to improve our service, and your input helps us make adjustments that better meet our customers’ needs. Thank you for choosing Jetkrate, and we look forward to helping you again in the future!
Antwoord van Jetkrate
Hi David,
Thank you for your feedback.
We understand your frustration regarding the missing rubber gasket. However, only one package with two metal parts arrived at our NZ warehouse for you, and we shipped it within 24 hours of receiving your payment as requested. Unfortunately, no rubber gasket was included in the package received from the retailer.
Prior to shipping, you were able to review the items received and specify their values, where it would have been clear that only two metal parts were listed. We recommend reaching out to the retailer regarding the missing gasket, as this is outside of our control.
If you’re satisfied with our prompt handling and shipping of the items we received, we’d appreciate it if you could kindly reconsider your review. Positive feedback is essential to our ability to continue offering this service.
They ignore my emails.
They currently have my package in their Auckland depot. Since it contains alcohol (which I already checked on their website is allowed, and I am well under the volume limit), they say I cannot send it via their website but I have to email them about it. I have sent now three emails to the support address, none of which have been responded to. It's nearing the 30 day limit since they received my package, and I'm not sure what's going to happen to it since they seem to be ignoring me.
27 september 2024
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Ruaridh,
Thank you for bringing this to our attention, and we apologise for the frustration you’ve experienced.
We can confirm that we do indeed ship alcohol. However, due to strict import regulations, packages containing alcohol are automatically placed on hold until the customer contacts our support team. This is to ensure that all requirements for shipping alcohol are fully understood, as we want to avoid any disappointment due to import restrictions.
In this case, it appears we haven’t received your emails, which may be due to technical issues. We apologise for any inconvenience this has caused. As a solution, we’ve removed the hold flag from your shipment so you can now proceed to send your package at your discretion. If you incur any unexpected hold fees during this period, please reach out to us via our contact form on our website (https://www.jetkrate.com/contacts), which always reaches us. We’ll be happy to waive any fees that may have accumulated while you were unable to reach us.
We appreciate your understanding and hope that the rest of your experience with Jetkrate meets your expectations. If you’re satisfied with the resolution, we’d be grateful if you could consider updating your review.
First time user and it was easy and way…
First time user and it was easy and way less stressful than I thought. Will definitely use again if needed
2 september 2024
Antwoord van Jetkrate
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that your first experience with Jetkrate was easy and stress-free. We're here to make things as smooth as possible, and it's great to know we met your expectations. We look forward to serving you again whenever you need us!
My parcel arrived half hanging out of…
My parcel arrived half hanging out of the bag. I contacted you twice before leaving feedback but you couldn't be bothered even responding.
Edit: they claim not to have received my correspondence, but it all went to the exact email address that they list on their site for customer enquiries, from that exact site that they put in their reply to me . So that sounds like a Jetkrate problem, and quite a large one.
21 augustus 2024
Antwoord van Jetkrate
Hi MG,
Thank you for your updated feedback, and we sincerely apologise for the frustration you've experienced.
After thoroughly investigating the issue, we can confirm that your emails unfortunately ended up in our spam folder, which prevented them from reaching our support team. This issue appears to be isolated to your email address, and we have shared evidence showing that your previous emails were caught in our spam filter. While we understand this is frustrating, unfortunately these matters are beyond our control. We have since whitelisted your email address so no future emails are impacted.
In the meantime, if you have any further issues with email communication, we recommend using the contact form on our website: www.jetkrate.com/contact, to ensure your messages reach us directly.
As for your shipment, it left our warehouse with the packaging intact, and it appears any damage occurred during transit. If the contents were damaged, we would be more than happy to assist with filing a claim through NZ Post. Please provide any photos or additional details about the damage to help us proceed.
We truly appreciate your patience and understanding as we work to resolve this issue.
Great service
Excellent service! The delivery was prompt, and the customer support team was easy to communicate with. Highly recommended!
14 augustus 2024
Antwoord van Jetkrate
Hi Kieran,
Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our service, and that our delivery and customer support met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Antwoord van Jetkrate
Thank you so much for your wonderful review! We're thrilled to hear that you found our service perfect and that the communication met your expectations. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service!
Quick good service.…
I was advised as soon as the goods arrived at Jetkrate and they sent them onto me as soon as I completed the request. Cost of shipping was reasonable as well.
6 augustus 2024
Antwoord van Jetkrate
Hi Graham,
Thank you for the great review! We're so pleased to hear that you found our service quick and efficient, and that the shipping costs were reasonable. Your satisfaction is our top priority, and we look forward to assisting you with your future shipments!
Antwoord van Jetkrate
Thank you for your fantastic review! We're delighted to hear that you found our service easy to use and that our customer service met your expectations. We truly appreciate your support and look forward to assisting you again in the future!
Fast and secured delivery
Fast and secured delivery. Packaged my contents nicely together. I recommend.
30 juli 2024
Antwoord van Jetkrate
Hi Jordan,
Thank you for the fantastic review! We're thrilled to hear that you were happy with our fast and secure delivery, and that your items were well packaged. We really appreciate your recommendation and look forward to serving you again in the future!
Antwoord van Jetkrate
Thank you for your 5-star review! We're glad to hear that you found our service to be good. Your satisfaction is important to us, and we appreciate your feedback. If there's anything we can do to make your experience even better, don't hesitate to let us know!
Amazing Experience
Jetkrate is one of those services you don't know exists until you need it, then you're so happy it does!
I found a hard to find collectable but it was in NZ and they wouldn't ship internationally. I was extremely saddened until I started researching and found Jetkrate! And, lo and behold, they provided the exact service I needed!
They made it extremely easy to set up a free account and get an address. Once they had my item, they messaged me and gave me at least 4-5 shipping options so I could pick the best balance between speed and price. And I love that thet repackage to try and consolidate to save you on shipping.
If you don't purchase internationally, you'd never know Jetkrate exists but the second you need them, it's fast and easy. Will definitely use them again if I purchase more international items and need shipping help.
22 juli 2024
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Bekah,
Thank you so much for your fantastic review! We're delighted to hear that Jetkrate was able to help you secure your hard-to-find collectible from NZ. It's always our goal to make international shipping as smooth and cost-effective as possible, and we're glad you found our services easy to use. We appreciate your kind words about our repackaging and shipping options. We look forward to assisting you again with any future international purchases. Thanks for choosing Jetkrate!
Antwoord van Jetkrate
Thank you for the fantastic review! We're so pleased to hear that you found our service easy to use. We look forward to serving you again in the future. Your satisfaction is our top priority, and we're glad we could make your experience a smooth one. See you next time!
Antwoord van Jetkrate
Thank you for sharing your feedback. We're sorry to hear that your item took longer to arrive than you had hoped. We understand how important timely delivery is and we strive to be transparent about the shipping times associated with each service option.
You selected the NZ Post Economy service, which, as noted during the selection process, offers the most economical rates with an estimated delivery timeframe of 3 to 13 working days. Your shipment was dispatched promptly on 2nd May after receiving payment on 1st May, and delivered within the expected timeframe by 20th May, which marks the 13th working day.
While we ensure swift dispatch from our warehouse, the delivery times can vary based on the courier's operations, over which we have limited control. We appreciate your understanding and sincerely regret any inconvenience this may have caused.
We hope this information clarifies the situation and would be grateful if you could consider updating your review to reflect this understanding. Of course, our customer support team is always here to assist with any further inquiries or follow-ups you might need.
Thank you for choosing Jetkrate, and we look forward to serving you better in the future.
Antwoord van Jetkrate
Thank you for the great review! We're delighted to hear that you found our service quick and easy to use. At Jetkrate, we strive to keep things simple and efficient for our customers. Looking forward to assisting you again soon!
Excellent experience with Jetkrate
Jetkrate is excellent! They forwarded my recent shipment expediently, easily, and cost effectively. Australian suppliers had no stock of the item that I required, and no estimated availability; and the overseas manufacturer couldn’t ship to Australia due to supplier exclusivity arrangements. However, they would ship to NZ! Was very impressed - will definitely use your services again.
3 april 2024
Antwoord van Jetkrate
Thank you so much for your excellent review and for sharing your experience with Jetkrate. We're delighted to hear that we could help bridge the gap between the manufacturer's shipping restrictions and your needs, ensuring you received your item quickly and cost-effectively.
Your situation is a perfect example of how our service can provide solutions when traditional routes don't work due to local unavailability or shipping restrictions. We're thrilled that our forwarding service met your expectations and that you found the process expedient and easy.
We look forward to serving you again and are here to assist with any future shipments you may need. Thank you once again for choosing Jetkrate and for your high recommendation. It's our pleasure to have provided a service that left such a positive impression.
Provides good customer service, tech platform not intuitive
I initially had loads of problems with using JetKrate; however the owner was super helpful and patient in helping me resolve the issues - provided excellent customer services, once I could reach a person ☺️
27 februari 2024
Review zonder uitnodiging
Antwoord van Jetkrate
Hi Amber, thanks very much for providing your package number. We've finally been able to identify you and contact you. We hope we were able to resolve the challenge you were having with your payment being stuck on hold due to a mismatch between your registered email address and your payment email address. Should you continue to have any issues, please don't hesitate to reach us directly. We sincerely apologise for the delays caused due to not being able to connect with you. We'd be grateful if you can kindly update the reviews you've left if we've been able to improve your experience.
Took customer service a few emails for…
Took customer service a few emails for them to respond.
Below average this time.
15 maart 2024
Antwoord van Jetkrate
Thank you for taking the time to share your feedback with us. We sincerely apologise if our response times did not meet your expectations this time around. At Jetkrate, we strive to provide prompt and efficient customer service, aiming to respond to all inquiries within 1 business day, as communicated on our contact us page.
We understand that when you reached out over the weekend, there was an expectation for an immediate response. Please know that our team works diligently during business hours to address all customer queries as swiftly as possible, and we're continually looking into ways to enhance our responsiveness, ensuring that every interaction with us is smooth and satisfactory.
Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your patience and the opportunity to serve you. Please rest assured, we are committed to improving our service levels and hope to exceed your expectations in the future.
Thank you for choosing Jetkrate, and we hope to have the opportunity to serve you better in your next experience with us.
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