Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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First time trying jetkrate
First time trying jetkrate and my parcel arrived in the US from NZ safe and sound. Very practical and efficient and liked the variety of shipping options. Will use again.
18 maart 2024
Antwoord van Jetkrate
We're absolutely delighted to hear about your positive first experience with Jetkrate, and we're thrilled that your parcel arrived safely and soundly from New Zealand to the US. It's wonderful to know you found our service to be practical and efficient and that the variety of shipping options met your needs.
Thank you for taking the time to share your experience and for giving us the opportunity to serve you. We're committed to providing a seamless and satisfying shipping experience, and it's feedback like yours that keeps us motivated to continually improve and offer the best possible service.
We're looking forward to assisting you with your future shipping needs and are here to ensure your next experience is just as positive. Welcome to the Jetkrate family, and thank you once again for choosing us!
Unclear about cost upfront until I went…
Unclear about cost upfront until I went to get my shipment then cost doubled.
15 maart 2024
Antwoord van Jetkrate
Dear Matt,
We’re truly sorry to hear about your disappointment with the shipping costs from our UK warehouse to your address in the US. At Jetkrate, transparency and clarity in our pricing are paramount, and it’s concerning to us that you felt surprised by the final costs.
We strongly encourage our customers to utilize the pricing calculator on our website (www.jetkrate.com/pricing) to get an accurate estimate of shipping costs before proceeding with their orders. This tool is designed to provide a comprehensive breakdown of all potential costs involved in the shipping process to prevent any surprises.
The total cost of £37.62 for shipping a vinyl record via DHL, while seeming steep, is reflective of the standard pricing in international shipping, taking into account the full range of services we provide. These include receiving, screening, storage, and preparation of packages for international export, beyond just the courier costs. We strive to maintain these prices as competitive as possible, considering the quality and range of services offered.
We understand the importance of cost-effective shipping options for our customers. As our UK warehouse service is relatively new, our current courier option is limited to DHL. However, we are actively working on introducing more economical courier choices in the future, which will allow our customers to select services that best suit their budget and timing needs.
Your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to enhancing our services and would appreciate the opportunity to discuss this matter further with you. Please feel free to reach out to our customer service team directly for assistance or with any further concerns.
We apologize again for any inconvenience or disappointment experienced and thank you for bringing this to our attention. We’re dedicated to improving your experience and hope to serve you better in the future.
Surprised how easy it was
To be honest I didn’t think it was going to work - a package forwarding company but it was very easy to set up and nothing complicated about it. You buy products in NZ or UK - the company gives you an address and each product you buy, you send to them, they can combine and send it on to you. Very easy and what a smooth process. Would recommend and definately will be buying more in NZ! Thank you! Great experience!
8 maart 2024
Antwoord van Jetkrate
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service surprisingly easy to use and that the process was smooth from start to finish.
At Jetkrate, we strive to provide a seamless and convenient experience for our customers, and we're thrilled to hear that we met your expectations. Your recommendation means a lot to us, and we look forward to assisting you with your future purchases from New Zealand or the UK.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Jetkrate. We appreciate your trust and support.
Good service. I could not find my parcel on line
I could not find my parcel on line. Hanna got back to me quickly and sent me a link. Very happy with service
4 maart 2024
Antwoord van Jetkrate
Thank you so much for sharing your positive experience, Terry! We're delighted to hear that Hannah was able to assist you promptly and resolve your issue. At Jetkrate, we aim to provide responsive and helpful customer service every step of the way. We look forward to serving you again soon! 🌟
Antwoord van Jetkrate
Dear Valued Customer,
Thank you so much for your 5-star review on Trustpilot! We're delighted to hear that your experience with us was not only easy but also smooth from start to finish. At Jetkrate, we strive to make international shopping and shipping as hassle-free as possible, and it's great to know we've achieved that for you.
Should you need to ship anything else in the future, or if you have any questions, remember we're just an email away. We look forward to making your next experience with us just as seamless.
Jetkrate ⭐️⭐️⭐️⭐️⭐️
Finding an item that really speaks to you is a great feeling, being hit with reality when shops don’t ship overseas, I found Jetkrate and that little problem went out the window! The system they have is brilliant and incredibly easy to use, the team is quick, efficient and friendly! I can’t say enough positive things about this company, I just used their services to acquire an item color not sold in U.S. retailers and it was perfect, DHL is taking care of the rest after Jetkrate facilitated the logistics and package hand off, couldn’t be happier and the price is always nice!
16 februari 2024
Review zonder uitnodiging
Antwoord van Jetkrate
Dear Andrew,
Wow, thank you for such a glowing review! We're thrilled to have made your shopping experience seamless and to have brought your desired item right to your doorstep. It's heartening to hear that our system and team have met your expectations in every way.
Our mission at Jetkrate is to bridge the gap between global retailers and shoppers like yourself, ensuring that geographical boundaries don't limit your access to the perfect items. We're glad that we could facilitate the logistics efficiently and at a pleasing price point.
Enjoy your uniquely colored item, and we look forward to serving you again soon. If there's anything else you're eyeing that's not available in the U.S., you know where to find us!
Win Win for both parties
I have found the service provided by all at JetKrate was a pleasure and to be commended. All arrived safely.
Ta heaps
1 februari 2024
Antwoord van Jetkrate
Dear Willoughby,
Thank you so much for taking the time to leave us this fantastic 5-star review on Trustpilot! We're thrilled to hear that your experience with Jetkrate was a pleasure and that everything arrived safely.
Our team works hard to ensure that our service is efficient and stress-free for our customers, and it's always rewarding to receive such positive feedback. Your kind words serve as a great encouragement to all of us here at Jetkrate.
If you need to ship more items in the future or have any questions, remember that we're here to help. Ta heaps for choosing Jetkrate and for your commendation. We look forward to serving you again!
Firstly
Firstly, the pricing for your services seemed disproportionately high, especially when compared to other delivery options. This aspect significantly influenced my decision, and I believe reconsidering your pricing strategy could benefit both the company and its customers.Secondly, the repacking process was not up to the professional standards I expected. The items received showed signs of mishandling and inadequate care during the repacking phase. This aspect is crucial for maintaining the integrity of the products being delivered. Lastly, there appeared to be a disconnect in communication, as my attempts to convey specific instructions or concerns were not adequately acknowledged. Listening to customer feedback is vital for providing a service that aligns with their expectations.
I appreciate your attention to these matters and hope that my feedback can contribute to enhancing the quality of your delivery service.
30 januari 2024
Antwoord van Jetkrate
Dear Mohamed,
We're truly sorry to hear about your dissatisfaction with your recent experience using Jetkrate. Your feedback is extremely valuable to us, and we take your concerns seriously.
Regarding the pricing, we understand your concern and want to ensure that our rates are competitive while reflecting the high-quality service we aim to provide. Our pricing takes into account the actual weight or volumetric weight of shipments, whichever is greater, as is standard practice in the industry. We strive to be transparent about this and are always willing to explore more cost-effective options with our customers.
We're concerned to hear about your repacking experience and would greatly appreciate the opportunity to review any photos of the packaging you can share at support@jetkrate.com. This will help us address and rectify any mishandling issues immediately.
Communication is key to our service, and we're disappointed to learn that you felt a disconnect. We're committed to ensuring clear and responsive communication and will review our processes to improve where necessary.
We understand the impact of receiving a service that doesn't meet expectations and are here to make things right. Please reach out to us directly at support@jetkrate.com so we can discuss a satisfactory resolution and consider any adjustments that may be appropriate for your situation.
We're dedicated to continuous improvement and hope to have the chance to restore your confidence in our services.
Antwoord van Jetkrate
Hello,
Thank you for your concise and positive review! We're delighted to hear that everything was to your satisfaction and that we were able to deliver our service on time. At Jetkrate, we strive to provide an efficient and reliable service to all our customers, and it's wonderful to know we've achieved this for you. Looking forward to serving you again soon!
shipment to US
Your team did a great job. Got my parts with no issue and in a short time.
17 januari 2024
Antwoord van Jetkrate
Hello Gary,
Thank you so much for your positive feedback and for taking the time to post this review. We're glad to hear that your parts arrived without any issues and in a timely manner. Our team strives to provide efficient and hassle-free service, and it's great to know we hit the mark for you. We look forward to assisting you again in the future!
Antwoord van Jetkrate
Hello Shelly,
We're thrilled to hear that you had a 5-star experience with us! Our team works hard to provide excellent service, and your acknowledgment means the world to us. Thank you for taking the time to share your satisfaction. We look forward to serving you again soon!
Reliable and affordable
Easy to use site, clear communication, reliable shipping service, very reasonable pricing
4 januari 2024
Antwoord van Jetkrate
Thank you so much for your excellent review on Trustpilot! We're thrilled to hear that you found our website easy to use and our communication clear. Knowing that you regard our shipping service as reliable and our pricing reasonable is truly rewarding for us.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your feedback is greatly appreciated and it motivates us to continue providing top-notch service to our wonderful customers like you.
Thank you once again for choosing Jetkrate and for taking the time to share your positive experience. If there’s anything else we can do to help in your future shipping needs, please don’t hesitate to reach out.
Great overall for one order
Priced fairly, good communication, and availability of tracking.
My package did get damaged in transit, though was due to how vendor shipped than any fault of Jetkrate
Rarely need to ship from NZ to Australia via freight forwarding, but will use again when I do.
12 december 2023
Antwoord van Jetkrate
Dear Customer,
Thank you for taking the time to leave us a 5-star review on Trustpilot. We're pleased to hear that you found our services fairly priced, with good communication and tracking availability.
We're sorry to learn that your package was damaged in transit. While we endeavor to handle every package with the utmost care, occasionally issues can arise due to the vendor's packaging methods. We appreciate your understanding in this matter.
It's great to know that you'd consider using Jetkrate again for your future package forwarding needs from NZ to Australia. We're committed to continuously providing efficient and reliable service.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again.
I didn’t receive the item
13 december 2023
Antwoord van Jetkrate
Dear Mark,
Thank you for your feedback and we sincerely apologize for any concern caused by the delay in receiving your item.
We understand that you chose the NZ Post Economy service for your shipment, which was dispatched on 13/12/2023. While this service provides an economical option with basic tracking, it's important to note that during the busy holiday season, delays are more common due to increased postal traffic.
According to the latest tracking information, your package arrived at the sorting center in Chicago on 20/12/2023. While we aim to provide accurate delivery time estimates, please understand these are subject to variables beyond our control, especially during peak seasons.
We anticipate that your package should reach you in the next few days. We appreciate your patience and understanding in this matter. Once you receive your package, we kindly ask you to consider updating your review, as such feedback significantly impacts our brand and service perception.
If you need any further assistance or have more queries, please don't hesitate to contact us at support@jetkrate.com. We're here to ensure your satisfaction and resolve any issues you might have.
Too easy!
The most simple process I’ve come across with international mail forwarding in a long time, couldn’t have been easier!
12 december 2023
Antwoord van Jetkrate
Dear Josh,
Thank you so much for your wonderful review on Trustpilot! We are thrilled to hear that you found our international package forwarding process simple and easy to navigate.
At Jetkrate, we continually strive to streamline our services and make the experience as hassle-free as possible for our customers. It's great to know that we are achieving this goal and making international shopping more accessible.
If there's anything more we can do to assist you in the future, or if you have any suggestions on how we can further improve our service, please feel free to reach out to us at support@jetkrate.com.
Great service!
7 december 2023
Antwoord van Jetkrate
Dear Jan,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're overjoyed to hear that you had a great experience with our service.
Our team is dedicated to providing exceptional service and support, and it's always rewarding to see our efforts resonate with our customers. We're here to make sure your future experiences with us are just as positive.
Thank you for choosing Jetkrate, and we look forward to assisting you again soon!
Absolutely fantastic service from Jetkrate
Absolutely fantastic service from this company. I wanted something from New Zealand and they didn’t ship to Australia. I found Jetkrate online and was sceptical but decided to give them a try. My parcel arrived with absolutely no issues and in record time. I will absolutely use them again and totally recommend them. 5 Stars!!!
5 december 2023
Antwoord van Jetkrate
Dear Deb,
Thank you so much for your wonderful 5-star review on Trustpilot! We're thrilled to hear that your experience with Jetkrate was a positive one. Our team works hard to ensure a smooth and efficient service, and we're delighted to know that your parcel arrived quickly and without any issues.
Your trust in our service as a first-time user means a lot to us, and we're glad that we could help bridge the gap between New Zealand and Australia for your shopping needs. We look forward to serving you again in the future and are here to assist whenever you need us.
Thanks again for choosing Jetkrate and for your high recommendation. Customers like you make our job truly enjoyable.
Great service
29 november 2023
Antwoord van Jetkrate
Thanks so much for the 5 star review Amine. We're happy to hear you had a good experience and look forward to serving you again soon. Have a great Christmas and New Years.
Delivered the wrong item to me. I'm still waiting.
My ordeal started back in early Nov when I made my first attempt to use their service. After waiting for few days (AUK - KUL), I received my package (15th Nov) but upon opening it was someone else's (Expecting a bag, received bedsheets)
I was assisted by a helpful CS staff that eventually located that my bag travelled all the way to EU by mistake and was mixed up when they were sorting it. I requested compensation in order to buy the limited edition bag again while stocks last but was denied (more cost effective for them). The bag was a gift and it being in its original packaging and sealed was the utmost importance to me. The process of locating the bag and bringing it back to NZ took another 2 - 3 weeks. CS staff was kind enough to share photos to verify my bag. Unfortunately the seal and packaging and bag itself was already tampered with and opened.
My ordeal is still ongoing. Its a month since I've engaged their service and my bag is stuck at customs due to tax duties, something I've already paid for but Jetkrate is still not coming to an agreement with customs (maybe they are refusing to settle any payment on my behalf) Customer is left waiting.
End of the day, as a customer i've been failed the core service of receiving my item in its mint condition (as sold and packaged by seller) and having to wait 1 month for the express DHL service I selected that was a within 7 day delivery. Sorry but the 20% off the next time I use your service is not enough to cover the mental ordeal for this. Compensation requested was immediate reimbursement in order to buy the limited run bag (while stock lasts) and reuse Jetkrate to fulfil it to me.
15 november 2023
Review zonder uitnodiging
Antwoord van Jetkrate
Dear Julian,
Thank you for taking the time to share your experience and feedback with us on TrustPilot. We sincerely apologise for the series of unfortunate events and the significant inconvenience and frustration this has caused you. At Jetkrate, we strive to provide excellent service, and in your case, we clearly fell short.
We understand the importance and value of the bag you entrusted us with, and we deeply regret the error that led to its misdirection and subsequent delay. The mistake in swapping the shipping labels is a rare occurrence in our operations, and we are taking serious steps to prevent such errors in the future, especially as we handle a high volume of parcels during the busy holiday season.
Regarding the customs situation, please be assured that we are in active communication with DHL on a daily basis to resolve the duties and taxes issue. We have authorised any additional duties/taxes to be charged to Jetkrate to expedite the clearance process. Our team is working tirelessly to ensure that your package is released from customs and delivered to you as soon as possible.
While we understand that the 20% discount on your next shipment does not fully compensate for the stress and disappointment you have experienced, we offered it as a gesture of our commitment to rectifying the situation and maintaining your trust in our service. We value you as a customer and are genuinely committed to making things right.
Please know that your feedback is extremely important to us, and it will be used constructively to improve our services. We hope to have the opportunity to restore your confidence in Jetkrate.
If there's anything more we can do to assist you or if you have any further concerns, please feel free to reach out to us directly at support@jetkrate.com. We are here to help and will continue to provide updates on the status of your shipment.
Again, we sincerely apologise for the inconvenience and thank you for your patience and understanding.
Package now received
I haven't received my parcel and I can't seem to get the tracking info to work.
I still live in hope that my parcel is just slowed up in the pre-Christmas rush and that you've sent me the survey question too early.
UPDATE: My parcel has now arrived, slowed by the pre-Christmas rush, as suspected.
Received excellent care and response by Jetkrate. Great customer service.
Would definitely use them in the future.
16 november 2023
Antwoord van Jetkrate
Hi Rohan,
Thank you for sharing your feedback on Trust Pilot, and we're sorry to hear about your experience with the shipping delay. We understand how important it is for our customers to receive their parcels in a timely manner, especially during the busy Christmas season.
Regarding your shipment with NZ Post Economy, it's indeed our most economical option but it does have longer transit times and limited tracking, especially when handed over to local postal services like Aus Post. As it's the peak season, delays are unfortunately more common due to the high volume of parcels.
We appreciate your patience in this matter. If it's any consolation, your parcel was shipped on 16/11/2023, and given the estimated timeframe of 4 to 10 business days for NZ Post Economy, it should be arriving soon. We understand your concern with the lack of detailed tracking, which is a limitation of this specific service.
Our automatic review request is sent out after 2 weeks as a standard procedure, and we apologise if it seemed premature in your case. We genuinely value your input and will use it to improve our services.
We'd be grateful if you could consider updating your review once your package arrives, as feedback like yours impacts our business significantly. In the meantime, if you need further assistance or updates, please don't hesitate to contact us directly at support@jetkrate.com.
We're committed to ensuring your satisfaction and hope to resolve this situation to your liking.
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