Twelve days ago I had a package delivered at the supposedly warehouse of Jetkrate in Australia. For the record, Jetkrate doesn't operate the place, UFS Transport does and they pass your package over t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is my first time using Jetkrate. The service was excellent from Australia to New Zealand. The Australian vendor failed to use my personal Jetkrate address even though I had supplied it correctly.... Toon meer
Bedrijf heeft geantwoord
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Toon meer
Bedrijf heeft geantwoord
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Contactgegevens
76E Stoddard Road, Mount Roskill, 1041, Auckland, Nieuw-Zeeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,2
Goed
340 reviews
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Antwoord van Jetkrate
Dear Mike,
Thank you so much for taking the time to leave us a 5-star review on Trust Pilot. We're delighted to hear that you found our service easy to use and had a fuss-free experience with us. Our goal is always to provide a smooth and straightforward process for our customers, and it's great to know we're achieving that.
If there's anything else we can assist you with in the future, please don't hesitate to get in touch. We're here to help make your shopping and shipping needs as convenient and hassle-free as possible.
Thanks again for choosing Jetkrate, and we look forward to assisting you again soon!
Antwoord van Jetkrate
Dear Ian,
Thank you for your wonderful review on Trust Pilot! We're thrilled to hear that you had a great experience with our service. Our team works hard to ensure easy communication and fast delivery, so it's rewarding to know that it's appreciated.
If there's anything more we can do for you in the future, please don't hesitate to reach out. We're always here to help make your shopping and shipping experience as smooth and enjoyable as possible.
Thank you for choosing Jetkrate, and we look forward to serving you again soon!
I found it difficult to navigate…
I found it difficult to navigate without a phone consultation and was unsure How to fill in online some things . It took an hour to put in the cost of the purchase. Once the package was cleared to forward to NZ the delivery was very quick and efficient.
I hope to reorder in a couple of months and hope I find the process easier.
3 november 2023
Antwoord van Jetkrate
Thank you for your review and for sharing your feedback. We're pleased to hear that you found our delivery service quick and efficient. We understand that navigating new systems can sometimes be challenging and we're continually working to improve our user experience. Please remember, our dedicated support team is always ready to assist you via email at support@jetkrate.com for any queries or guidance you may need. We look forward to serving you again and hope your next experience with us is even smoother!
Antwoord van Jetkrate
We're thrilled to hear that you had a great experience with us! Thank you for choosing Jetkrate and for taking the time to leave a review. Our team is dedicated to providing outstanding service and we're glad it reflected in your experience. We look forward to assisting you again in the future!
Definitely going to continue using jetkrate
Everything was so straightforward and simple compared to all other mail forwarding services I’ve used. Jetkrate doesn’t require you to jump through hoops to verify yourself and offers easy payment options. I used it for the first time and received my package in the expected time.
17 oktober 2023
Antwoord van Jetkrate
We're thrilled to hear that your experience with Jetkrate was both straightforward and satisfying! Our team works hard to ensure a seamless process from start to finish, and it's wonderful to know that this is reflected in your interaction with our service. We're delighted that everything met your expectations, and we look forward to assisting you again. Thank you for choosing Jetkrate and for taking the time to share your feedback!
Great experience-first time user…
Never used a parcel/freight forwarding service before but surely will in the future. JetKrate made the process simple from initial signup to addressing, regulatory requirements, shipping and billing. As a US resident needing periodic mechanical part support for NZ goods, this has opened a new avenue for me. Don’t get me wrong, the service is premium and priced accordingly, but service DOES match their product and in this most recent case, saved me much more in total than directly purchasing parts domestically in the US.
18 oktober 2023
Antwoord van Jetkrate
Thank you so much for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you found our parcel forwarding service straightforward and valuable. Our aim is to make international shopping as seamless as possible for our customers, and we're glad we could assist you in getting the mechanical parts you needed. We appreciate your recognition of the value and quality of our service. Your feedback means a lot to us, and we look forward to continuing to serve you in the future.
Purchase from New Zealand
Was able to buy from a vendor in New Zealand. that does not ship to the USA. Received in a timely manner. Packed well. Ship to Label was quite faded. But package did get to its destination.
25 september 2023
Antwoord van Jetkrate
Dear Aaron,
Thank you for taking the time to leave us a 5-star review on Trust Pilot! We're delighted to hear that you were able to successfully purchase from a New Zealand vendor and receive your package in the USA in a timely manner.
We appreciate your feedback regarding the faded shipping label; we'll look into this to ensure better label quality in the future. We're pleased, however, that your package reached you safely and met your expectations.
Thank you for choosing Jetkrate, and we look forward to serving you again soon!
Antwoord van Jetkrate
Hi Mary, thanks very much for taking the time to leave us a 5 star review. We're happy to hear you've found Jetkrate easy to use and quick. We look forward to serving you again soon. We'd be grateful if you can please mention our service to any family and friends that may also be interested. Thank you.
Jetkrate was great
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, and I have to assume the package is out there somewhere, wending its way to me eventually. Maybe Jetkrate should take over the postal service.
Post Script: Package was mailed pronto by Jetkrate Sept 6. Postal Service FINALLY delivered it in mid-October. Have faith.
5 september 2023
Antwoord van Jetkrate
Hello Cynthia,
Thank you so much for taking the time to leave us a 5-star review on Trust Pilot! We're thrilled to hear you had a great experience with our service.
We understand the challenges that can come with navigating the postal system, especially when it comes to tracking. While we don't have control over the postal service, we always strive to make the parts of the process we do handle as seamless as possible for our customers. Your suggestion gave us a good laugh; if only we could take over the postal service, we would absolutely aim for the same level of service there!
Your feedback is invaluable to us, and we're delighted to know that you were satisfied with the speed and accuracy of our service. We'll continue to work hard to ensure we meet and exceed your expectations.
Thank you again for your positive review, and we look forward to serving you again in the future!
Exceptional service
I used the concierge service of Jetkrate to organise a purchase in NZ. When the item was delivered to Australia, it was not the correct item - it was a square version rather than the round version ordered.
I referred back to the original order and could see that Jetkrate had ordered the correct item, however the supplier had sent the incorrect model.
I notified Jetkrate and the staff there were exceptional - they liaised with the supplier and organised delivery of the correct item.
I couldn't have a asked for better service.
7 september 2023
Antwoord van Jetkrate
Hello JG,
Thank you so much for your glowing 5-star review! We are delighted to hear that you had a positive experience with our concierge service.
We understand how frustrating it can be to receive the wrong item, especially when ordering from overseas. We take great pride in making sure our customers get exactly what they ordered, so we're glad we could resolve the issue for you by liaising with the supplier.
Your kind words are a testament to the dedication we have for customer satisfaction, and we are absolutely thrilled to know that you appreciated our efforts. Thank you for bringing this to our attention, and for giving us the opportunity to make it right.
We look forward to serving you again in the future and aim to continue providing exceptional service.
Efficient mail forwarding service!
I was able to purchase an item from NZ and have it shipped to Australia.
Service was efficient and postage went smoothly! Thanks Varun and team at Jetkrate!
17 september 2023
Review zonder uitnodiging
Antwoord van Jetkrate
Thanks very much for the 5 star review Gerry. We're happy to hear we were able to ultimately meet your expectations. We look forward to serving you again soon.
Seamless experience, thank you!
Combined shipping NZ to Australia. Fast, efficient and super helpful.
28 augustus 2023
Antwoord van Jetkrate
Thanks very much for the 5 star review Susan. We're happy to hear you enjoyed our service and look forward to serving you again soon. Please remember to mention us to your family and friends that may be interested - we'd be grateful for the support :) thanks.
Outstanding service
Easy to use website, excellent packaging and shipping. The tracking was great with details of the customs status and delivery timing. Overall great service and I look forward to using jetkrate again.
15 augustus 2023
Antwoord van Jetkrate
Hi Wanda, thank you so much for your positive feedback! We're delighted to hear that you found our website user-friendly and appreciated our packaging and tracking features. We strive to make international shipping as seamless as possible for our customers. We're eagerly looking forward to serving you again. Safe shopping and warm regards!
Antwoord van Jetkrate
Thanks for taking the time to leave us a top review Drew. We hope to serve you again soon. We'd be grateful if you can please mention our service to any family or friends that may be interested. Have a great week!
Great Service from Jetkrate, Excellent
The service I got from Jetkrate was flawless and seamless. Very well done. They were very helpful. I'll be using them again in the future.
3 augustus 2023
Antwoord van Jetkrate
Thank you, Desmond! We're thrilled to hear about your positive experience with Jetkrate. Your feedback motivates us to continue providing top-notch service. We look forward to assisting you again in the future!
Highly recommended for NZ
Use Jetkrate if you want to shop in NZ from overseas! Best experience I have had for online international shopping.
25 juli 2023
Antwoord van Jetkrate
Thank you for your glowing recommendation! We're thrilled to hear that your international shopping experience with Jetkrate was top-notch. We aim to make shopping from NZ as seamless as possible for our customers. Happy shopping!
Antwoord van Jetkrate
Thank you for placing your trust in Jetkrate for the first time! We're delighted to hear your experience met your expectations. We look forward to assisting you with your future shipping needs!
Incredibly easy and straightforward
It was incredibly straightforward and effortless. Instructions were super clear and I've gotten my parcel without any hassle. Really grateful for this platform & service that allowed me to make purchase for products that only deliver in NZ. And, truthfully, the reviews I read here is the reason why I chose y'all without hesitation. Thanks again for the smooth delivery!
26 juli 2023
Antwoord van Jetkrate
Awesome review - thanks so much Evan. We're happy to hear you had a great experience and look forward to serving you again soon. We'd love it if you could please mention our service to any family and friends that may be interested! Thanks!
Was a little worried whether it can be…
Was a little worried whether it can be trusted, but item (large pottery vase) safely arrived from NZ to Japan. Thank you!
24 juli 2023
Antwoord van Jetkrate
Thanks for the 5 star review Keiko! We love hearing success stories like the one you have shared. We hope to be able to serve you again soon. Please do mention our service to any family and friends that may also be interested.
Very professional staff.
Very professional staff.
Rates and shipping are OK.
I thrust and want to go on with them.
Thank of the service I can get what I need from abroad for my health ;))
21 juni 2023
Antwoord van Jetkrate
Thanks very much for taking the time to leave us a review. We're always working to improve our services and so your feedback is always valued. We're glad we could assist in getting you the items you need and look forward to serving you again in the near future.
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