Argyroula and Jeff are one of the best engineers that JAL could have. Their knowledge of the job, attention to detail, customer skill and conscientiousness are top notch. Several dealings with Argyrou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Mark Hudson came and visited Ridgeway Rise Care Home to do a 6 month service and fire alarm inspection. Mark's customer service was 10/10 he explained things thoroughly about what he had done and... Toon meer
Bedrijf heeft geantwoord
We had our fire alarm service today. Engineer (Perry) was very polite and taking time to assist us with our understanding of compliance weekly tests. Clear paperwork completed. 10/10 Thankyou Racheal... Toon meer
Bedrijf heeft geantwoord
Had the pleasure of meeting Derek McDougall today the engineer from JLA . Derek was very polite professional and had a lot of knowledge about our dishwasher! Fixed the problem promptly and talked us t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wasmachine-muntautomaten leverancier
- ook in
- Electronica reparatieservice
- Elektronicawinkel
- Elektronische onderdelenwinkel
- Huishoudapparatuur winkel
Geschreven door het bedrijf
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Geschreven door het bedrijf
Contactgegevens
Meadowcroft Lane, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,6
Uitstekend
2K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van JLA
Good morning Christine,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Great Job
The member of staff who took my call for the job was very polite and helpful. The Engineer who came to site was very professional and polite he explained what he was going to do in a way I could understand when he had finished repairing the machine he came and told me that everything was fixed and working correctly .
5 augustus 2026
Antwoord van JLA
Good morning Kim,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Antwoord van JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
exceptional service
Phoned in the morning, out before lunch, extremely happy laundry ladies :)
Thanks Ceri!
6 augustus 2026
Antwoord van JLA
Good morning Ceri,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Im afraid the service was poor this…
Im afraid the service was poor this time. A part was ordered on Wednesday and yet it has still not been fitted, we have a function tonight and no dishwasher, we pay for a service and to have no glasswasher for a whole week is not acceptable. The report also says weights were added to the pipes and yet are can't see any.
4 augustus 2026
Antwoord van JLA
Good Morning, Heather,
Thank you for taking the time to speak with me on the phone this morning. I really appreciated your honest feedback.
As discussed, I will call you back this afternoon with an update on the actions I have taken.
Kind regards,
Sam
I purchased a tumble dryer part from…
I purchased a tumble dryer part from you that arrived damaged. I returned it and received a new, functional replacement. Subsequently, I received an invoice issued with the wrong company name, an incorrect address, and the wrong amount. I called to request a corrected invoice. A few days later, the same thing happened—I received another incorrect invoice, so I called again. Despite this, no one sent me the proper document. Then I received an email stating that you were "considering legal action to recover the outstanding balance, which would entail additional interest and fees," and asking me "not to ignore this reminder." I am not ignoring the matter. I called again; following our conversation, an employee sent me a new customer form, which I signed and returned immediately. I was informed that she had referred the matter to the Customer details Team Leader and copied in Imran, who is responsible for my credit account. I was convinced I would finally receive the correct invoice. That did not happen. Instead, I received another email threatening interest charges and legal action. I will pay the bills once everything is correct. If I receive another email threatening legal action and interest, I will consult a lawyer.
30 juli 2026
Antwoord van JLA
Good Morning Anna,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced and understand your frustration.
We take your concerns seriously and would like the opportunity to fully review what has happened regarding the damaged part, the invoicing errors, and the communications you have received.
As we are currently outside of business hours, a Senior Customer Relationship Manager will review your case and contact you on Monday when our offices reopen to discuss this with you directly and work towards a resolution.
Thank you for bringing this matter to our attention, and we appreciate your patience in the meantime.
Kind Regards
Nicola
Jla great service
Chris who came out always delivers first class service. Fixed fault in machine and explained different cycles so we can maximise usage and make our lives easier. Contacting jla really easy and always come out within the 24 hour time window. Overall great service
3 augustus 2026
Antwoord van JLA
Hi Craig
Thank you so much for the lovely feedback and for the 5 Star Review. We really appreciate you taking the time to share your experience.
Many Thanks
Nicola
i asked a question and got the answer i…
i asked a question and got the answer i was looking for, the gentlemen i spoke too was most helpful
7 augustus 2026
Antwoord van JLA
Good afternoon Jonathan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Service
The engineers were polite and a completed a good job.
Excellent customer service good knowledge
7 augustus 2026
Antwoord van JLA
Good afternoon Sharon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Antwoord van JLA
Good afternoon Shelley,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
helpdesk call
I have the full contract and got hold of helpdesk and someone is coming within 24hrs - cant fault that. Endless option on the phone is annoying (press 1 for ups, press 2 for downs, press 3 for ins, press 4 for outs etc) but I got through to someone. Thats good
6 augustus 2026
Antwoord van JLA
Good Morning Matthew,
Thank you for your fantastic 5-star review. We're delighted to hear about your experience, and we greatly value the feedback you've shared. Your comments help us identify ways to make our service even better.
Many Thanks
Nicola
Just avoid if you can
Just avoid if you can. From the beginning to end my experience was zero star.
6 augustus 2026
Antwoord van JLA
Good Morning,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience has left you feeling disappointed.
As we are currently outside of business hours, a Senior Customer Relationship Manager will be in touch with you this morning to better understand what happened and discuss your concerns.
We appreciate the opportunity to address this with you
Many Thanks
Nicola
Maintenance
Very helpful and came out sooner than expected and kept me informed on the progress
31 juli 2026
Antwoord van JLA
Good Morning Martin,
Thank you for taking the time to leave a 5 Star Review, we really appreciate this.
Many Thanks
Nicola
Service Review
Service and Customer Support are fantastic, always responsive - originally gave 4 stars as I had a few issues but big thanks to Sam Blackshaw and Paul Mayall as these have now been resolved and I have received 5 star service.
6 augustus 2026
Antwoord van JLA
Good afternoon Lisa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 4 ‑star review.
Kind regards,
Sam
Good service …..
6 augustus 2026
Antwoord van JLA
Good afternoon Madushan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Their service is always quick and…
Their service is always quick and reliable. Agents always helpful and friendly.
6 augustus 2026
Antwoord van JLA
Good morning Nat,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
The customer service at JLA is always…
The customer service at JLA is always very clear, helpful and the service they provide is great.
5 augustus 2026
Antwoord van JLA
Good morning Joe,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
The quick response from the engineer…
The quick response from the engineer and having the required spare door springs on site made all the difference. As you can imagine in a 74 bed nursing home having a washing out of action for to long causes major problems.
31 juli 2026
Antwoord van JLA
Good Morning David,
Thank you for the 5 star Review. so pleased our engineer was able to resolve your issues quickly for you. We really appreciate your feedback.
Many Thanks
Nicola
The company very often does not always…Stobo castle health spa
The company very often does not always have parts which has left us on this occasion for two weeks without one of our Dryers. Stating on two occasions that an engineer was coming out and this did not happen. Our Business suffered during this time.
Today the Dryer was fixed.
5 augustus 2026
Antwoord van JLA
Good afternoon Mandy,
I am sorry to hear that your experience with JLA has not met your expectations so far.
One of our Senior Customer Relationship Managers will contact you in the morning to discuss your concerns and work towards a resolution.
Kind regards,
Sam
Antwoord van JLA
Good Afternoon Allison,
Thank you for leaving us a 5 Star Review, We really value your feedback.
Many Thanks
Nicola
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