Argyroula and Jeff are one of the best engineers that JAL could have. Their knowledge of the job, attention to detail, customer skill and conscientiousness are top notch. Several dealings with Argyrou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Mark Hudson came and visited Ridgeway Rise Care Home to do a 6 month service and fire alarm inspection. Mark's customer service was 10/10 he explained things thoroughly about what he had done and... Toon meer
Bedrijf heeft geantwoord
We had our fire alarm service today. Engineer (Perry) was very polite and taking time to assist us with our understanding of compliance weekly tests. Clear paperwork completed. 10/10 Thankyou Racheal... Toon meer
Bedrijf heeft geantwoord
Had the pleasure of meeting Derek McDougall today the engineer from JLA . Derek was very polite professional and had a lot of knowledge about our dishwasher! Fixed the problem promptly and talked us t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wasmachine-muntautomaten leverancier
- ook in
- Electronica reparatieservice
- Elektronicawinkel
- Elektronische onderdelenwinkel
- Huishoudapparatuur winkel
Geschreven door het bedrijf
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Geschreven door het bedrijf
Contactgegevens
Meadowcroft Lane, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All the staff including Melissa were so…
All the staff including Melissa were so helpful and able to get me the information I needed.
23 september 2026
Antwoord van JLA
Good Afternoon Pram
Thank you for your 5 Star review. We really appreciate your feedback.
Kind Regards
Naomi
Efficient good and fast service
23 september 2026
Antwoord van JLA
Good Afternoon Jillian
Thank you for your 5 Star review. We really appreciate your feedback.
Kind Regards
Naomi
Great customer service
Listened to my queries and answered all clearly and gave me all the information I asked for.
23 september 2026
Antwoord van JLA
Good Afternoon Gail
Thank you for your 5 Star review. We really appreciate your feedback.
Kind Regards
Naomi
Unfortunately you cannot give a 'no'…
Unfortunately you cannot give a 'no' star review otherwise I would have.
We entered into an early settlement with JLA for a dryer. I paid £11,000 to end our contract. Since May, when the contract ended, I have had monthly invoices sent to me and weekly telephone calls chasing outstanding monies. We owe nothing. Trying to speak to someone who can sort out this issue is impossible. Promises are made and never happen.
23 september 2026
Review zonder uitnodiging
Antwoord van JLA
Good afternoon,
Thank you for taking the time to share your experience. We’re disappointed to hear that you’ve been left feeling this way, particularly around the communication you’ve received. We’d like to understand what has happened and will be reaching out directly so we can review your concerns and discuss the next steps.
Kind Regards,
Naomi
Call Outs
We expect once we have made a call that confidence of an attendance within 24 hours will take place, we do not appear to need to chase the Engineer once a call is made or the Portal is used to request a call out.
22 september 2026
Antwoord van JLA
Good afternoon Jeremy
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 4‑star review.
Kind regards,
Naomi
Antwoord van JLA
Good Afternoon Kayleigh
Thank you for your 5 Star review. We really appreciate your feedback.
Kind Regards
Nicola
customer service of excellent quality, very polite and helpful.
very polite and helpful in resolving our issue. Customer service of highest level.
18 september 2026
Antwoord van JLA
Good afternoon Gaynor,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Naomi
We are experiencing the same issue with…
We are experiencing the same issue with the dryers. Unfortunately, instead of focusing on diagnosing and resolving the problem, the engineer spent a significant amount of time playing games and swapping the dryers around, without addressing the underlying issue.
Additionally, the engineer’s behaviour towards our staff was intimidating and unprofessional. He threatened us with additional charges, despite the fact that the equipment is covered under a rental contract.
We find this experience extremely disappointing and not in line with the level of professionalism and service we expect from an engineer representing your company. We would appreciate this matter being investigated and a proper resolution provided as soon as possible.
17 september 2026
Antwoord van JLA
Good Morning,
Thank you for bringing this to our attention. We’re sorry to hear that your recent experience has left you feeling disappointed.
The concerns you have raised are important to us, and we will be reviewing the matter internally. I will also be reaching out to you directly to discuss your experience in more detail so that we can investigate this properly and understand what has happened.
Kind regards,
Naomi
Antwoord van JLA
Good morning Geraldine
I am sorry to hear that your experience with JLA has not met your expectations so far.
As we are currently outside of business hours, a Senior Customer Relationship Manager will review your case and contact you on Monday when our offices re-open to discuss this with you directly and work towards a resolution.
Kind regards,
Liz
Antwoord van JLA
Good afternoon Richard
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Liz
Customer Services Manager proactive…
Customer Services Manager proactive service to sort out our ongoing queries from June 2025 after an order had been completed. They acted as a great go between all the different departments at JLA to resolve our ongoing queries, get us the credit notes due to us and finally resolve this query. Great service from this individual Will.
18 september 2026
Antwoord van JLA
Good afternoon Sandra
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 4‑star review.
Kind regards,
Liz
The lady i spoke to was very helpful…
The lady i spoke to was very helpful and friendly
18 september 2026
Antwoord van JLA
Good afternoon
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Liz
Lesson Learnt
Only reviewing because JLA have asked me to! Nothing but issues for 10 months or so. Have lost count of the amount of times I’ve had to call to have the same conversation over and over again regarding the change of 2 simple details on my account so I can settle an invoice. Every time I’m assured it has now been sorted and every time it comes through exactly the same. I have done everything they have asked at me yet a simple name change and email address change seems to be impossible for more than 5 staff to deal with.
So far, today alone, I have spent an hour on the phone going through exactly the same changes yet it still hasn’t been done. Once my term comes to an end with them I will never use JLA again. I was warned but chose not to listen. Lesson learnt.
Update: I called today 3/10/26 again about an issue and they had my business under a name that it hasn’t been for nearly 5 years and wasn’t even owned by us! I cannot go through it with them again. Absolutely horrendous admin that is causing me no end of aggravation. Stay away! Oh ps, regarding their reply to this. They didn’t call me on Monday morning.
18 september 2026
Antwoord van JLA
Good Afternoon Laura
I am really sorry to hear that your experience with JLA has not met your expectations so far.
As we are currently outside of business hours, a Senior Customer Relationship Manager will review your case and contact you on Monday when our offices reopen to discuss this with you directly and work towards a resolution.
Kind regards,
Liz
Dealt with a very friendly and…
Dealt with a very friendly and knowledgeable agent, Emma.
18 september 2026
Antwoord van JLA
Good afternoon
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Liz
Antwoord van JLA
Good morning John,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 4‑star review.
Kind regards,
Sam
the helpline are always helpful and…
the helpline are always helpful and courteous, and engineers turn up on time and usually can sort out any issue there and then.
17 september 2026
Antwoord van JLA
Good morning Steven,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 4‑star review.
Kind regards,
Sam
Very happy and friendly helpful service…
Very happy and friendly helpful service with the patience needed to take a lot of details.
17 september 2026
Antwoord van JLA
Good morning Ian,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Customer Service person
Customer Service person, Beth, was courteous, pleasant and helpful
17 september 2026
Antwoord van JLA
Good morning Lisa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Antwoord van JLA
Good afternoon Alice,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Naomi
The person I spoke to was efficient and…
The person I spoke to was efficient and booked a service engineer to come in the next 24 hours
17 september 2026
Antwoord van JLA
Good afternoon Kevin,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 4‑star review.
Kind regards,
Sam
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