Amber was great she said she would expedite an email so my transaction can go through quickly. So I do appreciate. Waiting now to continue my transaction
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Overall, I've had a good experience with Jamaica National Bank. There were times when I had difficulty logging into my account, which made it frustrating to access my services and send money. However,... Toon meer
Bedrijf heeft geantwoord
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... Toon meer
Bedrijf heeft geantwoord
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contactgegevens
Verenigd Koninkrijk
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4,3
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find our services fast and efficient. We value your business and hope to serve you again soon.
The team in Brixton are fast
The team in Brixton are fast, efficient and friendly.
7 mei 2026
Review zonder uitnodiging
Antwoord van JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services reliable and that our team has been consistently available to support you when needed. We value your business and hope to serve you again soon
Antwoord van JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services easy to access and that our team has been consistently available to support you when needed. We value your business and hope to serve you again soon.
I did great because I can simply fill…
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever
I just wish there’s an mobile App for banking
It’s a little annoying getting the authentication number and to quickly go back to online to enter the number. It’s time sensitive
This feedback has good feedback and improvement feedback
1 mei 2026
Antwoord van JN Money
Dear Valued Customer, Thank you for the 5 star review. We are happy to hear that you find our remittance service easy to access and that our team has been consistently available to support you when needed.
With respect to the bank related improvements mentioned, please note that we are unable to assist directly, as we operate as a separate entity. JN Money Services provides remittance services, while JN Bank operates independently.
Thank you again for your feedback and for choosing JN Money Services.
It was always easy for me to do…
It was always easy for me to do business with jn as the staff is always there to help in time of need when call upon
24 april 2026
Antwoord van JN Money
Dear Valued Customer, Thank you for the awesome review. We are happy to hear that you find our remittance service easy to access and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Antwoord van JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Antwoord van JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service user friendly and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Horrible customer service by one of the…
Horrible customer service by one of the employees. I wish I had gotten her name. The dark skinned lady was so helpful. The Indian looking one had such a dismissive attitude. She made me feel like a criminal for trying to send my dad money.
28 april 2026
Antwoord van JN Money
Dear Valued Customer, thank you for sharing your experience with us. We regret to hear that your experience did not meet your expectations. A member of our team will contact you shortly to obtain additional information. Please rest assured that we take these matters seriously and are committed to addressing your concerns promptly.
Antwoord van JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
What I thought was going to be a long…
What I thought was going to be a long drawn out process turned out to be such a smooth one. From my conversation with Andrew from the contact centre, who helped and advised me regarding the issue, which I acted upon via email, and to my surprise I received emails from the online Team Tahjae Smith. Wow! Everything was resolved by 14:30 UK time!! No time to stress. THANK YOU JN Money Transfer. Excellent job 👏🏾🇯🇲🥰
29 april 2026
Antwoord van JN Money
Dear Valued Customer, Thank you for the awesome review. We are happy to hear that you find our remittance service easy to access and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Antwoord van JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Antwoord van JN Money
Dear valued customer, Thanks for sharing your experience with us. Based on our review, your online profile appears to be in good standing. Our Online Team just sent you an email requesting additional information regarding the issue you are experiencing. Kindly respond to the email at your earliest convenience, as this will assist us in identifying and resolving the matter promptly.
The app is very simple and easy to use…
The app is very simple and easy to use and convenience so you can do it anytime of the day or night straight away
25 april 2026
Antwoord van JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you find the app simple, convenient, and easy to use anytime. We appreciate you sharing your experience.
Finally online banking is working again…
Finally online banking is working again no issues.
25 april 2026
Antwoord van JN Money
Dear Valued Customer, Thank you for your 5-star review. We are happy to hear that you had a great experience with our online service. We are committed to providing the best service to you and all our customer and we can't wait to serve you again.
It's a very great experience to use the…
It's a very great experience to use the site to pay bills, so yes I love this, and will continue to use jn money online
25 april 2026
Antwoord van JN Money
Dear Valued Customer, thank you so much for your wonderful feedback! We’re thrilled you’re enjoying the experience and appreciate your continued trust in using JN Money Online.
Antwoord van JN Money
Dear Valued Customer, thank you! We’re happy to hear you found our service efficient. Your feedback means a lot to us.
I am having trouble adding a second card…
I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned active, I needed to update my debit cards. Only one card was accepted at the time and I’ve been trying since to add the second debit card but it kept erroring out.
Additionally, I have downloaded the JN Money App from the Apple Store. Completed my profile, verification completed but I am having trouble getting the system to accept the addition of at least one debit card to be used as payment method.
I sent a request for assistance and still waiting for help. Thanks
23 april 2026
Antwoord van JN Money
Dear valued customer, we’re sorry for the inconvenience you’ve been experiencing with adding your debit cards. This is a known issue affecting some users, and our team is actively working to resolve it as quickly as possible. We understand how important this feature is and truly appreciate your patience while we address the problem. You will be updated as soon as the fix is completed. Thank you for bearing with us.
Antwoord van JN Money
Dear Valued Customer, Thank you for your awesome review. We are happy to hear that you found our staff to be friendly and professional. We remain committed to providing the best service to you and all our valued customers. Thanks again for choosing JN Money Services.
JN website is down far too much!
JN website is down far too much. This is a terrible service. They must reconsider whether they should be offering this service. This is a mature financial institution, surely they must be able to do better.
14 april 2026
Antwoord van JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the frustration you’ve experienced. We understand how important reliable access is, especially for financial services. Your feedback is valid, and we’re actively working to improve the stability and performance of the website. Thank you for bringing this to our attention, we’re committed to doing better.
EASY TO USED
21 april 2026
Antwoord van JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you found it easy to use, making things simple and user-friendly is exactly what we aim for. We look forward to serving you again soon.
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