I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... Toon meer
Bedrijf heeft geantwoord
I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Toon meer
Bedrijf heeft geantwoord
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Countingup
Geschreven door het bedrijf
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Contactgegevens
London, Verenigd Koninkrijk
- support@countingup.com
- countingup.com
4,2
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Business Banking at its best with…
Business Banking at its best with Countingup and definitely would recommend them to small business as mine for the wonderful support they give
21 oktober 2025
Antwoord van Countingup
Thanks for the lovely review Md 😊
We're pleased that you're happy with the service, as our team work hard to provide a great experience.
❤️ Team Countingup
Antwoord van Countingup
I'm really sorry you feel this way Andrew 😞
I've looked into the correspondence you've had with our team, and they've done what they can to assist you. However, as a regulated financial institution, we've got specific legal obligations. When a business is dissolved with Companies House, and it no longer exists as a legal entity, we're legally obligated to return the remaining funds to the Treasury Solicitor under Bona Vacantia - this is out of our team's hands.
If there's anything you feel we can help with, please let us know
❤️ Team Countingup
Antwoord van Countingup
What a lovely review to read!
We're thrilled that you picked Countingup to support you and your business.
❤️ Team Countingup
Simple and smooth process to access any…
Simple and smooth process to access any part of account and customer support is very quick.
Thanks
22 april 2026
Antwoord van Countingup
Thanks for the 5 star review Muhammad ⭐️
We're delighted that you're finding the app easy to use and that our team have been supportive when you've needed help. We know how busy business owners are, so we want to make everything as efficient as possible.
❤️ Team Countingup
Everything about Countingup is pure…
Everything about Countingup is pure professionalism in banking. Recently, I received my new card and activating it is just very easy
14 april 2026
Antwoord van Countingup
Wow, what a wonderful review Adeowo 😊
We're delighted with how you're finding the service and that as a business owner, you want things to be as seamless as possible. We're glad we've been able to make that happen! 🙌
❤️ Team Countingup
DO NOT USE
DO NOT USE - Absolutely horrendous experience with counting up...
With-holding Company funds for 30 days. We have bills, wages to Pay..... Terrible customer service.. AVOID
18 april 2026
Review zonder uitnodiging
Antwoord van Countingup
I’m sorry to hear of your frustration Ian 😞
To provide some context on our processes, when we're notified that someone is no longer a director of a business, we need to suspend access to the account.
We then begin the process of organising a refund to the new director. We outline that refunds can take up to 30 days, but we do aim to complete them much sooner, if we can, within the same calendar week.
I can see our team have done all they can before the funds can be processed. If you need any further support please reach out in app.
❤️ Team Countingup
Antwoord van Countingup
Alex, thanks for taking the time to leave a great review!
We want our app to be simple but effective, making it straightforward for our customers to do what they need to do 📲 - we're pleased this has come across!
❤️ Team Countingup
Antwoord van Countingup
This is some fab praise Ken! ☺️
We know that reliability and efficiency are key needs for a business owner to keep things moving. It's great to hear we're hitting the mark for you.
❤️ Team Countingup
Antwoord van Countingup
Thank you for the 5-star review Dumitru! 🙌
We're thrilled to have you onboard and it's great to hear such positive praise about Countingup!
❤️ Team Countingup
Antwoord van Countingup
We're thrilled to hear that you're enjoying both the service and the app! Our team works hard to make sure everything is top-tier, so receiving this feedback means a lot! 🥲
❤️ Team Countingup
A pleasant experience
A pleasant experience! Everything is well done and intuitive. I highly recommend the business account to any entrepreneur.
13 april 2026
Antwoord van Countingup
Thank you so much for this glowing review Albert! ☺️
We're thrilled to hear that you're finding Countingup intuitive! Our top priority is to help business owners like yourself, so your recommendation means a lot to us 👏
❤️ Team Countingup
Antwoord van Countingup
We're sorry to hear your disappointment 😞
As a regulated financial institution, we continuously monitor accounts, which occasionally leads to Countingup taking the difficult decision to close an account.
We appreciate that this wouldn't have been ideal for you or your business.
❤️ Team Countingup
Antwoord van Countingup
Thank you for the feedback and the 👍!
We’re pleased to hear that everything is going well with your account.
❤️ Team Countingup
Antwoord van Countingup
This is what we love to hear! Thank you for the glowing review. 🤩
We’re here to make sure everything stays easy and stress-free.
❤️ Team Countingup
I had a 3 years ,positive experience…
I had a 3 years ,positive experience overall. The process was smooth and the staff were helpful and professional. Everything was handled efficiently, and I’m satisfied with the service provided.
7 april 2026
Antwoord van Countingup
Thank you for taking the time to leave such a wonderful review ☺️, it's fantastic to hear you've had a great experience over the last 3 years.
Your kind words will mean a lot to our customer support team - so we'll make sure we pass over this feedback 🙌
We look forward to continuing to support your business for many more years to come!
❤️ Team Countingup
Loving it its been good so far
7 april 2026
Antwoord van Countingup
We're delighted to hear that you're loving the experience so far! 🙌
❤️ Team Countingup
Really excellent tool
Really excellent tool - Simple, Easy, Saves Time & Money
6 april 2026
Review zonder uitnodiging
Antwoord van Countingup
Thanks so much for the review Nicholas. This is music to our ears!
It's great to hear that you're enjoying the product and that it is making running your business easier 👏
❤️ Team Countingup
Antwoord van Countingup
This is great to hear Srinivasa! 🙌 🙌
Our aim is to make your experience with us as smooth as possible - we're delighted to hear that this has been your experience!
❤️ Team Countingup
5 Star Customer Service from Leah
I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to find my online conversation anyway and still help me out with my query, advised me my best options and was very helpful and understanding! She is a credit to your team! Thankyou Leah 🙂
3 april 2026
Review zonder uitnodiging
Antwoord van Countingup
Thank you so much for the lovely feedback Jessica 🥰
We're happy to hear that we were able to get this resolved for you!
❤️ Team Countingup
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