I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
App not the most accessible for a new user, help chat bot useless, emails to the help section much more effective and efficient. New account set up quickly, card sent promptly. Had problems with my cl... Toon meer
Bedrijf heeft geantwoord
I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Toon meer
Bedrijf heeft geantwoord
I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Countingup
Geschreven door het bedrijf
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Contactgegevens
London, Verenigd Koninkrijk
- support@countingup.com
- countingup.com
4,2
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It been a great and wonderful…
It been a great and wonderful experience banking with countjngup
29 januari 2026
Antwoord van Countingup
What a fantastic review Anthonia 😄
We appreciate you taking the time to share your experience with us. We've worked hard to build an experience that supports business owners.
❤️ Team Countingup
Great service
28 januari 2026
Antwoord van Countingup
We're pleased you're happy with our service ☺️
❤️ Team Countingup
Great online Banking for business…
Great online Banking for business owners. I will recommend
27 mei 2025
Antwoord van Countingup
Thank you for the lovely review Mathias 😊
We love to hear that Countingup is working for you and your business. We're also thrilled to hear that you're going to spread the word to other business owners!
Thanks for being with us!
❤️ Team Countingup
Antwoord van Countingup
Thanks for the fab review Irina 😊
We're so glad we could get everything sorted for you quickly! 😄
❤️ Team Countingup
Antwoord van Countingup
We know that for business owners, time is money - so we're thrilled to hear about your experience with Countingup so far Iftene 😊
We look forward to supporting you and your business in the future.
❤️ Team Countingup
Antwoord van Countingup
This is what we love to hear Pat! 🙌 🙌
We believe in building a platform that is smoother and more intuitive than what high street banks can offer - we're delighted that you can see this!
❤️ Team Countingup
Hassle-free account opening process
20 januari 2026
Antwoord van Countingup
Thank you for sharing your experience with us ☺️
We always strive to make our onboarding process as seamless as possible! We're glad to have you with us 💪.
❤️ Team Countingup
Antwoord van Countingup
Thanks for the 5 ⭐️ review!
We're glad to hear you're enjoying our services so far! If there's anything else we can help with in the future, don't hesitate to get in touch.
❤️ Team Countingup
excellent on-line banking system
15 januari 2026
Antwoord van Countingup
Thank you for the 5 stars David! 💫
We’re glad to hear you’re finding our system excellent. We look forward to continuing to support your business!
❤️ Team Countingup
Great with business compliance prompts.
Great with business compliance prompts.
Fees are not cheap and inward payments are not instant but overall very satisfactory
15 januari 2026
Antwoord van Countingup
Thanks for the review Jonty 😄
We've noted your comments on payment speeds, as we always want to improve things for customers where we can. We try to offer competitive pricing based on the variety of features we have built into our app 📲
We're glad that, overall, you're happy with your Countingup experience!
❤️ Team Countingup
Antwoord van Countingup
Thanks so much for the review Russ! We're happy to hear that this is the case and you're enjoying the app. Feel free to reach out if you ever have any questions 😀️.
❤️ Team Countingup
Efficient
The services provided, efficient
Easy transfer
The charges are considerably, bo hidden fees.
Customer chart services are professional
15 januari 2026
Antwoord van Countingup
Anike, thank you for the wonderful feedback!
We look forward to supporting a business with our efficient services and our professional support team! We're glad you recognise our approach of no hidden fees with our accounts.
❤️ Team Countingup
It’s very easy and convenient and fast…
It’s very easy and convenient and fast to use the service. I’m very happy
15 januari 2026
Antwoord van Countingup
Thanks for the 5 ⭐️ review!
We strive to save our small business owners as much time as possible, so we're thrilled to hear that the app is convenient for you!
❤️ Team Countingup
Easy to set up - Bank & Ltd
Easy to set up alongside my limited company. App is very intuitive and customer support excellent.
14 januari 2026
Review zonder uitnodiging
Antwoord van Countingup
This review has made our day 😊
We've worked hard to make the app as beneficial as possible for business owners, so it's fab to hear that it's meeting that expectation for you! 🚀
We'll also make sure we pass your compliments over to our customer support team.
❤️ Team Countingup
You people are rubbish
You people are rubbish. Am going to close my business account with you people, how come you have system in place to talk to your customers. My account is blocked and nobody can help open my account
4 januari 2026
Antwoord van Countingup
We're really sorry to hear that you're considering closing your Countingup account. We don't want you to feel unsupported, and we want to assist you as much as we can with this.
I can see that a member of our team reached out over the weekend to outline the steps required to unblock your card. Additionally, today, we've sent further messages to your registered email and via our in-app secure messaging to try and move this forward for you.
If you can respond to our latest messages with some further details about where you're continuing to get stuck, we'll be more than happy to guide and assist you to get you up & running again!
❤️ Team Countingup
great service and quick
10 januari 2026
Antwoord van Countingup
Thanks so much for a lovely review David. We're happy to hear about the service that you've received. We've shared your feedback with our customer support team 👏
❤️ Team Countingup
Antwoord van Countingup
We're delighted that you love the features and ease of our app as much as we do!! 📲
❤️ Team Countingup
It took me less than 10 minutes to…
It took me less than 10 minutes to create a business account with you - Wow!
I had initially started the business account application process with my existing bank. Five weeks down the line I still didn’t have an account, my business opportunity was in jeopardy and Countingup saved the day quite literally!
The app is fantastic, I have used the other banking apps since day dot, but this app has some seriously cool features and really is a breath of fresh air to the antiquated banking world, offering smartfeatures I haven’t seen before such as the tax harvesting, as well as creating professional looking invoices in seconds.
Well done, keep up the good work! Really, really impressive!
5 mei 2025
Review zonder uitnodiging
Antwoord van Countingup
Wow!! 🤩🤩
We're thrilled to hear that Countingup came and saved the day - that's definitely a phrase we won't forget ☺️
Thanks for taking the time to leave such a comprehensive and complimentary review Charles! We really appreciate it. We hope that you continue to enjoy all the features of your app while running your new business!
❤️ Team Countingup
Easy to sign up and to use
Easy to sign up and to use. Helpful for bookkeeping and for tax. Would recommend.
24 april 2025
Antwoord van Countingup
Thank you for the glowing recommendation Rose 😃
We always love to see feedback that highlights the ease of the account opening process and the perks that come with our accounts.
❤️ Team Countingup
I'm still waiting for my problem to be…
I'm still waiting for my problem to be fixed.
25 december 2025
Review zonder uitnodiging
Antwoord van Countingup
We're sorry that you're experiencing a problem Brian 😞
We can't see any active queries that you've got open with our team. If you haven't already, please reach out to us at "support@countingup.com", and a member of the team will happily assist you with your query.
❤️ Team Countingup
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