Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... Toon meer
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I found that ordering from John Lewis was straightforward and offered the most competitive rates. The beauty is being able to collect from my local Waitrose store at Towcester. My euros were available... Toon meer
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.
Easy to order and collect in store as relatively small amount. Some confusion about when it was ready as I expected phone call when currency was in store. This was resolved by John Lewis. I am disappo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contactgegevens
Verenigd Koninkrijk
- johnlewismoney.com
4,5
Uitstekend
18K reviews
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The ordering system online was l easy…
The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpful lady
20 juni 2026
Antwoord van John Lewis Money
Hi Ian, we're so happy to hear that our online ordering and Click and Collect service was easy and convenient for you. It's wonderful to know our team provided excellent service. Thank you for your kind words! ^Alan
Easy & Seamless Process
20 juni 2026
Antwoord van John Lewis Money
Hi, thanks for your 5 star review and custom, much appreciated. ^Alan
Good service as always in John Lewis
19 juni 2026
Antwoord van John Lewis Money
Thanks Pauline, we appreciate your kind feedback. ^Alan
Antwoord van John Lewis Money
Hello, thanks for your positive feedback. We look forward to seeing you again. ^Alan
Very polite young man served me for my currency
Very polite and helpful young man served me.
19 juni 2026
Antwoord van John Lewis Money
Hello Sally, we're glad you enjoyed your experience. We appreciate your kind words. ^Alan
Excellent member of staff
Excellent member of staff. Friendly, knowledgeable and helpful.
No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer service.
Can't recall the exact date I went for feedback. I bought Turkish Lira.
19 juni 2026
Antwoord van John Lewis Money
Hello Mike, we are so glad to hear you had such a positive experience with our staff member! We truly appreciate your kind words about their friendly, knowledgeable, and helpful service. Thank you for your wonderful feedback. ^Alan
Always easy and collection from local…
Always easy and collection from local Waitrose is brilliant
19 juni 2026
Antwoord van John Lewis Money
Hi Helena, we are so pleased to hear you found our service easy and convenient. Thank you for your kind words! ^Alan
Good experience
Good experience - just a lot of 50 euro notes - would have been good to have more denominations included.
19 juni 2026
Antwoord van John Lewis Money
Hello, we appreciate your feedback and are glad you had a good experience. We note your comments about the denominations. ^Alan
Antwoord van John Lewis Money
Hi, we're glad to hear you found the process easy to follow. Thank you for your feedback. ^Alan
Great card from a great company
Great card from a great company, so easy to set up and use on the app.
16 juni 2026
Antwoord van John Lewis Money
Hello Ant, thanks for your feedback and for choosing to apply for our Partnership Card. ^Alan
My own mistake but I paid on a credit…
My own mistake but I paid on a credit card for my foreign currency order online. This means I was charged a fee by John Lewis and also by my bank. It would be great if a reminder message could be displayed at point of payment, to warn of this. I appreciate it is in the ts & Cs, but its easy to miss.
19 juni 2026
Antwoord van John Lewis Money
Hi Laura, thanks for using our services. John Lewis do not charge you extra to pay by credit card, some card issuers charge additional fees for foreign currency exchange payments. At payment stage, the following message appears on our site "Your credit card provider might charge you a cash advance fee for this transaction" We would always recommend that a customer checks with their bank first before purchasing travel money. This way you ensure you are aware of any fee prior to completing the transaction. ^Alan
It was very easy to order online and it…
It was very easy to order online and it was delivered the next day as promised
19 juni 2026
Antwoord van John Lewis Money
Hi Brian, pleased you found the process to be easy to follow. Thanks for using our Travel Money service. ^Alan
Great service
Great service, easy process and quick delivery. Easy to collect from Waitrose along with any shopping. The rate given is pretty good, although can always find a better rate if you’re willing to shop around and travel for collection.
19 juni 2026
Antwoord van John Lewis Money
Hello Angela, thanks for your feedback. We're pleased you liked the service provided, including the convenience of collecting from one of our Waitrose shops. ^Alan
The staff was efficient and quick
18 juni 2026
Antwoord van John Lewis Money
We're so glad to hear our Partners were efficient and quick. We appreciate your kind words! ^Paul
There is always the amount of currency…
There is always the amount of currency I need and the type of currency.
Staff are always helpful and efficient.
18 juni 2026
Antwoord van John Lewis Money
It's wonderful to hear you consistently find the currency you need and that our Partners are helpful and efficient. Thanks so much for your positive feedback! ^Paul
Antwoord van John Lewis Money
We're pleased you enjoyed your experience, Isabel. Thank you for your feedback. ^Paul
No answer from Home Emergency Service…
Paid for the Home Emergency Service through Home Insurance. Got a leak in my kitchen. Water pouring through the ceiling. Called them tonight. Still on hold after 50 minutes. Tried contacting the company via the online chat but the person I contacted said they did not have the ability to contact the emergency team and his great advice was, try contacting a different service to get the problem fixed. So basically, don’t use our service which you pay for, use someone else if you want your problem dealt with.
18 juni 2026
Review zonder uitnodiging
Antwoord van John Lewis Money
Thanks for sharing your review, Philip.
I'm really sorry to hear about the frustrating experience you've had with our emergency service during such a stressful situation. I understand how critical it is to get prompt assistance, especially with a leak of that nature. We're reviewing your feedback internally to improve our response times and communication.
I hope you've been able to get through to the team now. If you still need help, please visit our contact page to find the direct number for your specific policy: https://www.johnlewismoney.com/home-insurance/faqs?category=HomeInsuranceContactUs
I hope you get this sorted soon. Best wishes. ^Paul
Easy and quick.
18 juni 2026
Antwoord van John Lewis Money
We're thrilled to hear your experience was quick and easy, Deborah. We always aim to make managing your finances as straightforward and seamless as possible.
Thanks for choosing John Lewis Money and we hope you continue to enjoy our services! ^Paul
Antwoord van John Lewis Money
Hello! we're delighted you had such a pleasant and straightforward experience with us. Thank you for your kind words. ^Trish
Antwoord van John Lewis Money
Thank you so much Gary. We're so glad you were happy with the service. We appreciate your kind words. ^Trish
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