Renzo Block Management Reviews 80

Very helpful & friendly customer service

Very early days with Renzo as our block managing agent, but I have good things to say about Emine Dzhihan. She has been quite professional and straightforward in her interactions with the leaseholders at the block. Especially when it comes to responding to maintenance issues, Emine is on top of her game. When there was a leak issue at one of the buildings recently, Emine prioritised the issue and dealt with it calmly in a timely manner. She then managed the conflict between affected leaseholders effectively. I hope that Emine continues to perform in the same consistent manner with managing our block, and set an example with her work ethic and professionalism.

RENZO took over our Gateway property management assignment in Feb or March this year and I missed out of their joining stage formalities. I got into trying to catch up yesterday and I have received such pampering welcome by the team than I have ever received in the almost 20 years on the property by any property managers we had in the past . This is most impressive and I urge them to continue

Emine Dzhihan at this company is repeatedly spamming me about a property I no longer own despite me informing them every time they send me yet another email.

Institution theif harrassing hard working people for money, no service has been done last year and this year slam a bill of 3000 pound for 1 bed room flat 6 kendra court rectory road ub24en

We've had a broken intercom for as long as I can remember. Only this year it has been fixed thanks to Renzo. It's been a major security concern and glad to have it fixed for autumn / winter

A turnaround for the better in terms of service. Particularly impressed with enthusiasm, knowledge base and response times from our block manager Kate.

App has useful information, but faced some difficulty signing up.

Kate has been excellent . Her property management knowledge has been a great help . She answered my queries fast and accurately and has gone above and beyond to help .

Had some issues downloading the app. App is very convenient though.

Wow!! It has only been a few months since Renzo Management took over the running of our block estate, and I can definitely see a vast improvement in that short space of time.
Well done Renzo, keep up the good work!!

Renzo took over the site management of our 122 home Shearwater Development in late 2022. In my and many residents they are not performing as expected, as one example alone they have only cut the estate grass twice in over 5 months, after increasing management fees by 20% and gardening fees by over 16%. Management have been informed yet no improvement as such would not recommend this company as they have not performed to our upfront paying customers todate.

great experience with Renzo, Kate is a pleasure to work with and always goes above and beyond to find solutions to our problems.

I had a fantastic overall experience dealing with Renzo. The team was a delight to work with throughout and was available for any further questions we had after the project was completed.

It was an absolute pleasure to work with Renzo. I would strongly recommend working with the company.

They quickly provided us with the information we needed for one of our customers. They were kind and personable, which was a huge difference from many of the companies that provide comparable services that I've worked with over the last twenty years.

Renzo has proven to be a fantastic property management company for my new business unit. There were so many things I was unsure about, but I was extremely impressed by Renzo's assistance, as well as their professionalism and quickness.

"When I needed support with an issue, the team was really helpful, responding fast and being extremely helpful. I couldn't have asked for anything more."

Excellent communication throughout the process, excellent support, and always available. Excellent service!

I’ve been with Renzo for nearly 6 months. Previously we had managed our block of 12 in house and it became impossible. Taking on Renzo on board has been the best thing we could of have done. Thank you Sebastian.