Jollyes The Pet People Reviews 

I have been a regular customer of Jolleys for 3 years. I initially it was great, staff were helpful delivery was nit great but ok. (Ie you couldn't place an order for delivery when they were closed...ridiculous but I worked around it.
These days, more often than not, every time I go in the store, they don't have stock. Its Lifestage Large Breed, their own brand. I thought it was just one store, but stock management seems to be an issue in ALL of their stores, wherever i go, empty shelf space. If the food is so popular, how are you not managing your stock better? Empty shelves just loses you customers!
Anyway, since its such a pain to switch my dogs food (he has allergies) I have so far persevered - I try to check stock first, do click & collect etc. Last week, I ordered 2 sacks for delivery, trying to save myself the 35 minute drive to their store, so i ordered in plenty of time. 4 days later, I finally get an email from DPD stating they are EXPECTING my parcel. They dont even have it yet?
(BTW, saying i should have paid for express posting is NO excuse for poor service)
So it will likely be ANOTHER 3 to 5 days before I receive it. I will runout of food before then! And of course, checking their stock online, I now need to drive 50 minutes to the nearest store than has it in stock, and I better hurry, they only have 3!
At a time when fuel costs are an all time high, this is more than poor service and inconvenience!
This is my last. Im done with Jolleys. Switching him over to a more reliable brand.

Poor service and management will send the company under. You can't afford to consistently fail like this when the competition is just so much better.

I really cant praise the staff at Warmley
They are always so happy to help.

I usually use Jollyes for my cats Wooden Pellet litter - sometimes they have some great deals on and the prices are not too bad, however, I did place an order online a few weeks ago for 5 30l bags of litter for click and collect. I paid £11 each bag but when I went to collect them, the store had an offer on of buy 2 of my cat litter products for £20 - I asked the staff member if I added one more bag, can I get the discount? She talked to her manager (I think) about it and the manager was quite blunt and said no they couldn't do the deal because it was a click and collect. Very infuriating when the online store says no offers but instore there are. Wasn't too happy - will contact the shop first next time and see if there are any offers.

I overheard the new manager say something vile about another member of staff. For clarifaction one of the members of staff has a visable disability and the manager said "I dont know why he was hired he looks half dead". As someone who has people in my family with disabilites i think this is vile and i will be taking my money elsewhere and i urge others to do the same.

The Banbridge team consistently offers some of the best customer service I’ve experienced. They know their customers and truly ensure they receive the best care. Michael noticed I had ordered a different product than normal online (my usual product was sold out). He contacted me to let me know my usual had been stocked that morning and would I prefer to order that instead. Not only did I change my order, but purchased additional items. Best service team!

This shop is great always really helpful.

I called into the Widnes store this week and I can honestly say I will not be returning! I have been shopping at the store for many years. However, the last few times I have been in and needed a refund or a return for my dog I have been left waiting for a manager to approve this -why is a manger not present on the shop floor.

The young lady who served me was very polite and apologetic however, I had to wait almost 10 minutes. In the end I walked out of the store. I am also a store manager myself for for a well known retail store. I would never leave a member of staff alone with no support. Not only is it highly dangerous but it is also breaching health and safety regulations. If Jolleys carry on like this they will lose so much custom. This seems to be happening a lot at the moment, it seems to be the same members of staff that are left alone to run a shop by themselves it is outrageous! There are many times where I will go into the shop and I will see the same young member of staff who looks no older than 18 trying to do 100 things at once with no assistance especially on the till I personally find that this goes against numerous health and safety guidlines, I am extremely curious to how this shop is still running even with the mistreatment of staff. Why are there no managers present on shop floor? How is this behavior allowed in the workplace? Why is nothing being done about this? I believe these are all questions that should be asked. I have many children of my own and if I was ever made aware of them working in a shop that has no care for their staff I would be absolutely furious!!! Do better Jollyes.

This company is absolutely appalling !

There is no managership or leadership. Staff just do what they want, when they want and how they want.

The customer is not important, in fact, the customer is a nuisance, specially if its customer service they need.

Of the three stores I have tried to contact, None of them want to answer the phone and when they do occasionally take a call, its as if they are doing us a favour.

One other store (Ponders End) has No manager and No telephone line in a really dangerous part of London.

Their main call centre has multiple options to press and it can take anything from thirty minutes to one hour on a good day to get through. On other days, it can take several days for one of them to pick up the phone.

AVOID AVOID AVOID !

Great prices and quality pet supplies

We got our first puppy, whenever we went in there was a woman named Leah who has and is very helpful when we were confused with things like food. We were a bit worried as some dogs can be funny with certain foods, she recommended the life stage which has natural ingredients and we could return it if it didn't sit well. Although, we didn't need to.

We've been to other franchises pet stores, the stuff they stock aren't as good and in particular the staff weren't as friendly or helpful, so it's Jollyes Congleton for us now.

Ordered online and paid for 8 x tins of 400g dog food. When arrived in box received 8 x 150g pouches - not what i paid for.
Emailed customer service who asked for pictures. I sent them and have had no response. Wouldnt shop online again

Staff advised on holiday fish food , product not fit for purpose. Aquatic tropical holiday fish food 7 days - tank full of snails, smell was repulsive and it will take weeks to get tank back to normal.

Great shop ,amazing deals and my dogs loves their dry biscuits and real meat treats

Good prices and wide range of products.
Helpful staff

Staff are always polite, friendly and knowledgeable when I've needed advice. Good prices and quality goods.

Great people with pets knowledge & very reasonable price

The sales assistant called Leah was amazing and so helpful. She was there to answer any questions and she was lovely and a credit to the store. Thank you so much Leah for your help! You deserve recognition for all your hard worj

How can a pet store not offer dog nappies !!!!!!

I was looking for a specific harness in a size D. Only A, B and C were on display. I asked one of the girls who looked in the drawers underneath to no avail. She then checked the stock on computer which showed 2 in stock. She excused herself and went out the back for a short time and lo and behold came back with the harness I was after. I asked her name which was Marcella. Very friendly pleasant girl who was prepared to go out of her way to help. The harness is just right and it's a great job. Many Thanks Marcella extremely appreciated

I ordered dog food yesterday to be collected from my local store. Paid in full for the product and received an email today informing me that the order is cancelled. I've had to borrow money to get dog food for my dog as I have to wait for the refund. Be very cautious using the online ordering even though they say stock is available. I'll be returning to Pets at home and never use this company ever again.