Jollyes The Pet People Reviews 

always there help when needed

Unfortunately my latest experience with Jollyes is enough to make me never use them again.

I placed an order for collection at store which said it would be ready within a couple hours. Typically an email would arrive when it is ready to collect so I waited for this but that day passed, then so did the next and the day after - still nothing.

I then phoned the store to be told an item in my order wasn’t in stock. They advised I could be refunded for it but as it was the bulk of my order and dog food I needed urgently, I requested a cancellation of the full order which they agreed to.

A day or so went past and I had no confirmation of the cancellation and refund so I phoned the store to be told they’ve emailed the relevant team to action it. Another couple days passed and still nothing - phoned again, same thing as before.

I’m now 10 days since I placed the order with no funds being refunded, have contacted the main customer support email and not had a response in 5 days, and keep getting the same answer from the store. I’ve been left with no choice but to raise a dispute with my bank.

The store have been as helpful as they can be in trying to arrange the refund but their hands are tied. I can’t fault them but still feel very frustrated with the overall situation.

The service unfortunately couldn’t be any worse and I will never use Jollyes again - if you don’t have the stock at the store, don’t allow your customers to place the order in the first place.

Service was very informative got food and sachets , and other goods, yes I would recommend, Jollies , saved me any worries,
Thank you🐾🐾🐾

Very helpful in store.

Great store friendly and knowledgeable staff wide range of products

Customer service is brilliant in your Sheffield Meadowhall retail park store however this is the 3rd time I’ve been in during a heatwave and it’s too bloody hot there is no air con at all I would have browsed for longer if I weren’t melting could not wait to get out of there.

fantastic , brilliant

Always plenty of choice in store or online.

I went into the willenhall branch after being really worried about my girls not eating and got served by Millie. She showed care and compassion when talking to me about my options. She is a credit to the business.

Very disappointed in the pet club. Been a loyal customer for many years. Now find that 5 vouchers ( only one per visit no matter how much you spend) I am rewarded by £2 voucher - wow! Complex system requiring log in to website etc. overtly complex and dismal reward. May go elsewhere to shop next time.

We discovered our Romanian rescue dog Bobby had an allergy to anything with chicken in it, sadly most treats and foods we were buying had chicken in the ingredients. We decided to try Jollyes after doing a bit of research on shops in our area who stock chicken and grain free food. As soon as we went in, the assistant could not have been more helpful, and her knowledge of the stock was amazing. The store was well stocked and spotless. We left with exactly what our dog needed and loved the pick and mix of dog treats which we filled a few bags of for Bobby. We will be shopping here from now on as we have noticed a huge change in Bobby's allergies already. Happy doggy happy owners 🙂

Friendly efficient, helpful staff. Great offers on really good products.

Staff always friendly and helpful.
The shop is pristine and easy layout.
Always a first choice at stafford store.

Nothing short of brilliant! Staff are friendly, welcoming and have great customer service.

Friendly customer service. Not all dog food available e.g. Scrumbles dry g wet food

Great shop, friendly staff value for money

The lady who served me, Tania, went out of her way to help me carry my purchases outside to my car, even when I insisted I could manage. Excellent customer service.

I visited your store earlier today, and this was my first time coming in person since around February or March this year. I have been unwell for some time, which is why I haven’t been able to visit sooner.

I am writing to share how deeply disappointed I am by what I found. Your store was my absolute favourite pet shop, and I have always looked forward to coming in – but I could not believe how much the standards have slipped. The overall presentation has gone downhill considerably; shelves are messy, stock is disorganised and untidy, and the whole place looks uncared for. It is such a sad change from the well-kept, welcoming store I used to know.

I really hope you can look into what has happened here, as it is such a shame to see it in this state. For now though, I will not be returning until I see clear improvements have been made
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NO COLLECTION NOTIFICATION
Or answering the phone !!!
I made a click and collect order yesterday. I’ve had a confirmation email but it’s now 11:30 the next day and they advertised it can be collected within one and two hours nothing at all and they’re not picking the phone up.❗️aaaargh I don’t want a wasted journey

Didn't enjoy being asked "Do you want to buy a tin of food for the animal shelter today?" when I was at the checkout, WITH A QUEUE OF PEOPLE BEHIND ME WITHIN EARSHOT. No thanks, I'll support whatever charities I like thanks all the same. This guilt- tripping-pressure- sales technique is disgusting: shaming people to spend extra - what on earth are you doing? No one welcomes being ambushed like this. I won't be going back.