I had been confused when returning my charger, the cables weren't aligned correctly, the charger was upside down, I couldn't see an acknowledgement of it being returned...it led to my return being sl... Toon meer
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Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Toon meer
Bedrijf heeft geantwoord
Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Toon meer
Bedrijf heeft geantwoord
Borrowed a Joos power bank at Worcester Cathedral Square about a week prior, and duly returned it. However, it didn't register the return properly and eventually charged me the full standard "might... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Softwarebedrijf
- ook in
- Energiecentrale
- Technologische services voor evenementen
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Contactgegevens
86-90 Paul Street, EC2A 4NE, London, Verenigd Koninkrijk
- hi@joospower.com
- joos.app
3,7
Gemiddeld
388 reviews
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Quick, fast and efficient
I stumbled into Joos while shopping and realized I had none of my physical bank cards with me and that my phone battery was about to die! Thankfully, by renting a powerbank, I was able to shop for a couple more hours and able to get home safely. Excellent, quick and fast service. :)
5 november 2024
Review zonder uitnodiging
Antwoord van joospower.com
We're absolutely thrilled to hear about your Joos rescue mission! 🦸♀️✨
What perfect timing - it's like we were meant to be there just when you needed us most! 🎯 We're super happy that our powerbank helped you carry on with your day and get home safely - that's exactly why we're here! 🏠💖
Keep shopping, keep smiling, and remember - we've got your back (and your battery life!) whenever you need us! 🔋✨
Still awaiting refund ...
Joos promised me a refund after fining me £30 when their return banks were either broken or full. I am still waiting - 10 days later - for the refund to appear in my account. Please note: they are VERY quick to take your money, and VERY slow to refund you. Who knows? It may never appear at all. I deeply regret my brush with Joos - they're a terrible company.
8 november 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Susan,
Thank you for your feedback. We can confirm that your refund was processed on 29th October 2024.
We understand your frustration withthe wait time for your refund. Whilst bank processing times are typically 3-5 business days, we acknowledge this has taken longer than expected. We're investigating why there's been a delay in the funds reaching your account.
Please contact our customer service team with your transaction details and we'll help track it straightaway.
This is a great idea as waiting in…
This is a great idea as waiting in hospital until father has had operation and I forgot my own powerbank. Also customer service is excellent.
5 november 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Marco,
Thank you for this wonderful review! We're so glad we could help during your hospital wait - it's moments like these that remind us exactly why we do what we do! 💝
Really appreciate your kind words about our customer service too 🤗 - we always aim to be there when you need us most!
Sending your father our very best wishes for a speedy recovery! 💪
Total scamming company - hidden charges AVOID
Complete rip off do not use - hidden charges. Stuck in A&E my phone was getting low, in a rush I hadn't got a charger. Saw their power bank machine and it had a big sign on it saying £3.00 hire for 48 hours. Didn't feel that was too bad. Checked my bank statement and I had been charged another £2.40. This is apparently their rental charge at £0.48 per 30 mins of which I quote their customer chat "all associated costs, are clearly outlined in the app"! When your phone is about to die and you are looking after someone severely ill in A&E do you have time to think to open an app in case there is hidden charges and read the small print! Asked them this but they weren't interested just quoted from their script. Appalling customer service and disgusting they are making money from those who are most vulnerable. These hidden charges should be advertised on their machines not just the £3.00 cost. DO NOT USE THEM unless you want to be ripped off, total scammers.
5 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Nicola,
Thank you for taking the time to share your feedback about your recent experience with Joos. First, I want to sincerely apologise for any distress caused while you were at the A&E - this is already a stressful situation, and we absolutely understand your frustration.
We've processed a refund of £2.40 for the rental charges. It should show up on your account in 3-5 business days.
We'd like to clarify that all our fees are displayed on your phone screen before rental confirmation, including:
> £3 unlocking fee
> £0.48 per 30 minutes rental fee
> £30 charge if not returned within 48 hours
However, we hear your feedback that this information wasn't readily visible on the physical station when you needed it most. We're currently in the process of upgrading our stations across the UK with larger screens that will display all pricing information more prominently.
We aim to provide a helpful service during difficult moments, not add to them. Your feedback helps us improve - we'll review how we can make our pricing clearer at first glance, especially in emergency settings.
the convenience of being able to charge…
the convenience of being able to charge your phone in a matter of minutes and easy to use great customer service and fast!!!
31 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Carly,
Thank you so much for your lovely review! 🌟 We're absolutely chuffed that Joos worked brilliantly for you and that our service was quick and helpful! ⚡️
You can find your nearest Joos station anytime by checking our live map in the app - perfect for when you're out and about! 📱
JoosPower came to my rescue on a trip from Glasgow to Edinburgh
JoosPower came to my rescue on a recent trip from Glasgow to Edinburgh. I travel this route often and nearly missed my train when my phone died—with my ticket on it. Thankfully, I found their kiosk in St Enoch shopping centre near Glasgow Central and picked up a charger. The process was straightforward, though I had to approve a £30 pre-authorisation since I didn’t have an account, but I’m planning to set one up to avoid that next time. Charged my phone on the train and returned the charger in Edinburgh without any hassle. The price is great, and I’ll definitely use it again. Much handier than carrying a power bank with me all the time!
17 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Juan,
Thanks for this amazing review! ⭐️ We're over the moon that Joos came to your rescue for your Glasgow-Edinburgh adventure! 🚂✨ Phew! 😅 Nothing worse than a dying phone when you're rushing to catch a train, right?
Love that you found our service handy and budget-friendly! 💙 That's exactly what we aim for - keeping you powered up without weighing down your bags!
Quick reminder for everyone: We've made things even EASIER! 🎉 No more app downloads needed! Just spot a kiosk, scan the QR code, and you're good to go. Simple as that! 📱⚡️And there is no holding deposit when you rent this way.
Look for our kiosks all around the cities - we're never far away when you need a boost! 🔋✨
Great customer service
I put my battery pack into the wrong slot and panicked a little. I messaged the chat via the Joos app and they helped me quickly. They were also very polite!
28 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Lucy,
Those "oops!" moments with battery slots can definitely make your heart skip a beat 😅, but we're SO happy our support team could jump in and save the day! The fact that they were polite is just the cherry on top! 🍒
And guess what? Our fantastic live chat support is available 24/7 in the Joos app! 🎉 Whether it's 3 PM or 3 AM, we're always here with a smile to help you out! 💫
Thanks for taking the time to share this lovely feedback - it means the world to us! Don't forget, we're literally just a message away anytime you need us! 💬✨
Very useful in a pinch and good customer service
I've rented a Joos device twice now and helped me out a lot when I was in a pinch. I use my phone for everything from maps to paying for stuff so if I forget my powerbank or lose/break my charger, I'm glad that I can use Joos to bail me out. There was a small issue with the card payment but the customer service was very efficient and friendly that the issue got sorted out just fine. With how terrible I am at being prepared, this probably won't be the last time I use Joos.
28 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Miguel,
Thank you so much for taking the time to share your experience with Joos! We're thrilled to be your reliable backup plan for those unexpected low-battery moments 🔋✨
It's great to hear that our charging stations have helped you stay connected when you needed it most - whether for navigation 🗺️, payments 💳, or any other daily essentials. And we're especially happy that our customer service team could quickly resolve your payment hiccup!
Since you're a returning user, we'd love for you to download our Joos app if you haven't already! 📱 You'll find nearby stations even faster, and we're introducing some exciting offers soon that you won't want to miss out on. 🎉
Looking forward to being there for your next "just in case" moment! 😊
Horrible!
Horrible!! Joos is making me pay for a charger which was an accidental order placed to collect in a mall which was already closed, and the customer service people kept arguing that there is nothing which they can go till I actually go push the charger back in, I leave the city tomorrow before the mall opens how will I even manage to do that? That’s £30 gone in drain. I have screenshots from customer service to prove the same!
24 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Shobha,
We're terribly sorry you're in this frustrating situation! Facing a £30 charge when you can't return the power bank before leaving the city tomorrow is incredibly stressful, and we completely understand how upsetting this is.
We'd love to help explain why our returns work this way: Once a power bank pops out of the station, it becomes available for anyone to pick up. Since they can be recharged at home, we unfortunately run a real risk of losing them forever if they're left unattended. While our customer service team would love nothing more than to help sort this remotely, we actually can't return the power bank from our office - it needs to be physically popped back into the station to register as returned and stop those pesky rental charges.
We know this timing is particularly tricky with the shopping centre being closed and your departure today. Do you perhaps have a mate, colleague, or family member nearby who could help pop it back to the station for you? We're really keen to find a solution that works for you!
We're genuinely sorry you've found yourself in this sticky situation. Please do let us know if there's anything else we can explain or any other way we might be able to help!
Antwoord van joospower.com
Hi Myrna,
Thanks for the brilliant feedback! We're chuffed to hear you're enjoying our speedy charging and finding our power banks easy to use.
It's exactly what we aim for - keeping things simple and efficient so you can get back to what matters.
Really appreciate you taking the time to share your experience! 🔋✨
Great customer service and great power bank
The Joos power bank is an exceptional device that has truly impressed me with its performance. Its sleek design makes it portable and easy to carry, perfect for on-the-go charging. What stands out the most is its impressive battery capacity, which allows me to charge my devices multiple times without needing to recharge the power bank itself. The fast charging feature is a game-changer, ensuring that my devices get powered up quickly when I need them the most. Overall, I highly recommend the Joos power bank for anyone looking for a reliable and efficient charging solution!
12 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Ayaana,
Thank you for your wonderful review! 😊
We're glad to hear you're enjoying your Joos power bank. It's great that you've found it so useful for on-the-go charging. We appreciate your comments on the battery capacity and fast charging - that's exactly what we aimed for. ⚡📱
Thanks for taking the time to share your experience and recommend Joos. Happy charging! 🔋
I just used two power banks at Watford…
I just used two power banks at Watford General Hospital. When I returned them, one of them didn’t initially register as “returned “. However I contacted the customer service online and within 15 seconds they responded to me (I wasn’t expecting the speed of response at all on a Saturday night, I was thinking “typical, they won’t reply to me for 1-2 days”). They asked me for a few pictures and within 15 minutes they fixed the issue. Just due to the speed and effectiveness of the response, it prompted me to leave a good review. Also it charges fast.
5 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Eduardo,
Thank you so much for this amazing review! 🤩 We're over the moon to hear about your fantastic experience, especially while you were at the hospital on a Saturday night! 💖🏥
We're thrilled our team could support you so quickly when you needed it most. Helping our customers, no matter where they are or what time it is, is what we're all about! 🌙⚡️ Did you know our Customer Support team is available on the live chat 24/7?
It's wonderful that you found our charging speed impressive too. Fast charging and lightning-fast customer service - that's our jam! 😄🔋
They Steal Your Money
4th UPDATE:
Almost TWO years later and every month Joos attempt to claim money to which they know they have no entitlement.
Fraudsters and scammer in my opinion.
3rd UPDATE:
12 months later and Joos are still attempting to take this money even though they have, acknowledged it is not due.
STAY AWAY FROM JOOS.
2nd UPDATE:
Multiple attempts have been made to take the money but have been unsuccessful as the card has been frozen.
They have attempted to take money to which they have no legal entitlement but are conveniently ignoring this in their response.
UPDATE :
Joos still refusing to refund the money.
Pretending to care in their response.
If you don't want to be subject to national bad press, Joos, refund all the money you've taken fraudulently.
You know there's a problem, you acknowledge machines are faulty on this website.
Make those refunds today!
ORIGINAL
Have reported to Trading Standards and Police.
Also have a friend who is an investigative journalist for national media who is interested in getting more evidence of the hundreds, potentially thousands of people, this company is stealing money from.
This company claims chargers have not been returned (with no evidence and despite knowing this is a persistent fault).
Do not use this company.
24 september 2024
Review zonder uitnodiging
Antwoord van joospower.com
UPDATE:
Dear Rebecca,
We appreciate your continued engagement and want to address your concerns directly. After reviewing your case thoroughly, we feel it's important to clarify a crucial point:
No payment has actually been taken from your account. There is an outstanding balance, but we have not charged you for this amount.
We understand this situation has been frustrating, and we sincerely apologise for any confusion our previous communications may have caused. To recap and clarify:
1, The only charge processed was the initial £3 rental fee.
2, The remaining £27 is showing as an outstanding balance but has not been collected.
3, We are actively working on a system solution to resolve this discrepancy without requiring any action on your part.
We take your concerns about fraudulent practices very seriously. We want to assure you that we have not taken any money fraudulently, nor do we intend to. Our goal is to resolve this issue fairly and transparently.
Dear Rebecca,
Firstly we’re so sorry for your experience. We understand your frustration and take your concerns very seriously. Although we couldn't find any records of your case in our system, we genuinely want to make this right.
We have tens of thousands of new customers every single month, however unfortunately a few times we do get it wrong.
Please reach out to us at customers@joospower.com with more details so we can thoroughly investigate and address your concerns.
Our goal is to resolve this issue and restore your trust in our company.
Absolutely 10/10 saved my life so easy…
Absolutely 10/10 saved my life so easy and convenient god bless whoever placed one in London Bridge !!!
3 oktober 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Franchi,
Thanks for the awesome review! 🤩
We're so happy our London Bridge station saved your day! 🦸♀️🔋 It's great to hear you found it easy and convenient.
We love placing our Joos stations where they're needed most!
I would not use it again!! stole my money!
I would not use it again!!! paid £5 and didnt even charged my phone! absolutely shocking customer service , complained and they expected me to pay again for new power bank! no apologies or anything like that. shocking! stay away!
30 september 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Magii,
Thank you for your feedback. We're truly sorry about your experience with our power bank and our customer service response. This falls well below our standards, and we sincerely apologise for the inconvenience caused.
We appreciate you bringing this to our attention, as it helps us improve. We hope to have the chance to regain your trust.
Joos
Amazing service, great customer service 10/10 when stuck without any charge
28 september 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Trina,
We're absolutely chuffed to bits with your fantastic review! 😄🎉 It's brilliant to hear that our service was spot-on when you were in a pickle without any charge. ⚡️📱 We always aim to go the extra mile for our customers, and it's smashing to know we hit the mark for you. 🎯👍
Thanks a million for taking the time to share your experience - it really makes our day! 🌟💖 We'll keep working hard to provide top-notch service to all our lovely customers.🔋
SCAM SCAM SCAM
SCAM SCAM SCAM. I rented a powerbank at the weekend for 45 minutes and returned it, costing £3.96
It subsequently charged me an additional £30 two days later. Customer service on the app first said I did return it, then changed their story and said I didn't return it, or didn't return it properly and someone must have stolen it. Then decided I actually rented two. Refused to refund and just told lie after lie. Worst part is this isn't the first time it happened. The first time I thought it was because i had somehow returned it wrong, buy 2 times?! All the other reviews agreed this service is a scam, and customer services refuse to do anything about it.
22 september 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Nik,
Thank you for sharing your experience. We're deeply concerned about the issues you've raised and sincerely apologise for the frustration you've encountered.
We take billing discrepancies and customer service issues very seriously. Your experience is not what we aim for, and we're committed to investigating thoroughly.
We're currently unable to locate your specific case in our system. To help us investigate and address your concerns properly, could you please email us at customers@joospower.com with your full name, the date and location of your rental, and any other relevant details?
We assure you we're not operating any kind of scam, and we're eager to get to the bottom of what's happened and make things right.
Thank you for bringing this to our attention. We appreciate the opportunity to address these issues and improve our service.
Avoid at all costs
Avoid at all costs, once you return the power bank they don’t register it and charge you an additional £30.
When you contact live support they make unreasonable requests to “prove” you returned the bank.
24 september 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Jacob,
Thank you for sharing your concerns. We're sorry to hear about your negative experience and understand your frustration.
We'd like to clarify a few points about our return process:
1,On our stations with large screens, the return status is displayed immediately.
2, When using stations with QR codes for both rental and return, while there's no on-screen confirmation, you should receive an email receipt upon returning the power bank. This email confirms the end of your rental and serves as proof of return.
These measures are in place to confirm successful returns and prevent misunderstandings.
We're concerned that you felt our support team's requests were unreasonable. Our aim is to balance customer service with necessary verification steps.
We'd like to investigate your specific case to understand what went wrong and how we can improve. Please email us at customers@joospower.com with your rental details so we can look into this further and address any issues with your charges.
Your feedback is valuable in helping us enhance our service. We appreciate you bringing this to our attention and hope to resolve this to your satisfaction.
Very quick to respond via the chat with…
Very quick to respond via the chat with us feature on their website, Friendly polite and very helpful non judgemental also informative , Was worried when on my part made an error in returning the charger , However was given full instructions on how to return in future and feel comfortable now with the company.
24 september 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Steve,
Thanks a bunch for your lovely feedback - it means the world to us! ⚡️🔋
It's great to hear that our support team was quick, friendly, and helpful. We totally get it - everyone makes mistakes sometimes! 🤗 We're thrilled we could put your mind at ease and give you clear instructions for the future.
Keep on charging, and we'll be here whenever you need us! 👍💖
They will block your money for week amd…
They will block your money for week amd on top of it they will charge another money for using. I really dont understand why it is neccessary to block 30 euros for week ?
16 september 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Marek,
Thanks for sharing your thoughts with us. We totally get why the €30 hold might be frustrating, so let me break it down:
The €30 is just a temporary hold, not an actual charge. Think of it as a safety deposit - it's there to make sure our power banks find their way back home. Once you return the power bank, we tell your bank right away to release the hold.
Here's where it gets a bit tricky: some banks are super quick and release the funds immediately, while others might take 3-5 days. It's not ideal, we know, but it's out of our hands once we've given the green light.
The actual charge you see? That's just for using the power bank. We try to keep it as reasonable as we can.
We're always looking for ways to make this process smoother. If you've got any questions or want to chat more about this, our team is here to help.
Thanks for bearing with us on this one.
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