I had been confused when returning my charger, the cables weren't aligned correctly, the charger was upside down, I couldn't see an acknowledgement of it being returned...it led to my return being sl... Toon meer
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Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Toon meer
Bedrijf heeft geantwoord
Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Toon meer
Bedrijf heeft geantwoord
Borrowed a Joos power bank at Worcester Cathedral Square about a week prior, and duly returned it. However, it didn't register the return properly and eventually charged me the full standard "might... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Softwarebedrijf
- ook in
- Energiecentrale
- Technologische services voor evenementen
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Contactgegevens
86-90 Paul Street, EC2A 4NE, London, Verenigd Koninkrijk
- hi@joospower.com
- joos.app
3,7
Gemiddeld
388 reviews
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Scam, avoid these dodgy machines!
Borrowed one of their power banks when we had to take my son to A&E at hospital. Must have only had it for just over an hour (didn’t even fully charge my phone). When it came to returning it, the power bank popped slightly back out but was locked (tried pushing/tugging it to no avail). There were multiple others stuck in the same position so assumed it would be alright. Two days later and I’ve just been charged £36! Challenged them but they say I should have raised it as an issue at the time and only offered £15 refund as gesture of goodwill. Complete scam if the machine keeps spitting the power banks out, they’re effectively charging everyone £36 for a £5 service. Avoid at all costs!
13 maart 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Laura,
We're really sorry to hear about this frustrating experience, especially during such a stressful time with your son at A&E. A faulty return slot that traps power banks isn't acceptable – that's on us, not you.
This situation with multiple power banks stuck in the same position clearly indicates a machine issue that should have been flagged and resolved immediately.
Please email us at customers@joospower.com with your rental details and photos if you have them. We need to investigate this properly and get it sorted for you.
Hope your son is doing well. 💙
Saved the day
For context; St. Joseph’s Hospital, Etobicoke, Canada.
I used it for 55 minutes; charged my iPhone up to like 35% (from 5%). - so not lightening charging as they indicated - so 4 star.
Very easy to obtain and return.
Another minor issue; initial charge of $50.0 immediately retained, when I returned the item, it showed my actual charge of $4.52 on their screen but that didn’t reflect on my credit (only the $50 was pending). I read the reviews and started to worry, but after 24 business hours, the actual charged/posted was only the $4.52.
7 maart 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Doris,
Thanks for the detailed feedback! Really appreciate you taking the time to share your experience at St. Joseph's Hospital.
You're absolutely right about the charging speed – we'll take that on board as we continue improving our service. Glad the rental and return process was smooth though!
We know that initial hold can be worrying (especially after reading some reviews!), but you're spot on – it does process correctly within 24 hours. Thanks for sticking with us and for the honest 4-star review.
Hope everything went well at the hospital! 💙⚡
Amazing customer support.
Amazing customer support.
Very helpful and fast answers
28 februari 2025
Review zonder uitnodiging
Antwoord van joospower.com
Thank you for sharing this wonderful feedback! 🙏
We're thrilled to hear you had such a positive experience with our customer support team. Speed and helpfulness are exactly what we aim for, and it's so rewarding to know we hit the mark for you. Your kind words will be passed along to the team - they'll be delighted to know their efforts made a difference! 😊
We're always here if you need anything else!
Joos took £36 from my bank for less…
Joos took £36 from my bank for less than 2 hours hire and still haven’t returned my balance.
Thanks Joos
Here’s what they said after the hire.
Team
Kindly note that for contactless rentals you are charged a holding deposit of £36. Upon returning the power bank, the rental fee is deducted from the £36 and the remaining is released back to you, within 2-7 working days depending on the processing policy of your bank.
24 februari 2025
Review zonder uitnodiging
Antwoord van joospower.com
I understand your frustration with the payment situation, and I'm truly sorry for the confusion you've experienced. It sounds like the holding deposit process wasn't clearly communicated upfront, which can be quite disappointing.
While our system does require a temporary £36 holding deposit for contactless rentals, with the actual rental fee being deducted before returning the remainder, I recognise this wait of 2-7 days for the refund can be inconvenient. Bank processing times are unfortunately beyond our control, but I understand it can feel like your money is being held unnecessarily.
Please get in touch with us at customers@joospower.com with your order details so we can look into this specific case for you and check the status of your refund.
Thank you for bringing this to our attention - your feedback helps us improve our service and communication around our payment processes.
Antwoord van joospower.com
Thank you for your positive feedback! 🙏
We're delighted that you found our charger helpful and faster than expected. It's wonderful to hear that the design impressed you as well! We put a lot of thought into creating something that would solve a real need in today's world where phones have become essential tools in our daily lives.
Your kind words mean a lot to us. 😊 We appreciate you taking the time to share your thoughts!
Power bank didn't eject from vending…
Power bank didn't eject from vending machine and its been a nightmare trying to get a refund. Ended up giving up and issuing a chargeback with my bank
2 februari 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Tom,
We're truly sorry your power bank didn't eject and that resolving it became such a hassle. Technical issues can happen, but our response to them clearly failed you, forcing you to resort to a chargeback with your bank.
This isn't acceptable service. If you're willing to share details at customers@joospower.com, we'd like to investigate what went wrong both with the machine and our customer service response.
Thank you for bringing this to our attention so we can prevent others from experiencing similar frustrations.
Poor customer service
I accidentally activated my Joos app whilst in my house whilst trying to remove my registered card. Thiery still ch at bed me £4.16 for not using the service. There was no appreciation or support for this accident and I had to pay the fee for no usage.
1 februari 2025
Review zonder uitnodiging
Antwoord van joospower.com
We're truly sorry you were charged £4.16 without receiving any service. We understand how frustrating unexpected charges can be, especially when you were simply trying to manage your payment information.
We'd like to look into what happened in your specific case, as our system requires QR code scanning for all rentals, which is impossible to complete from home. There must be another explanation for this charge on your account.
Please contact us at customers@joospower.com with your account details so we can investigate this situation and address the charge appropriately.
Thank you for bringing this to our attention - we appreciate your patience as we work to resolve this matter.
Antwoord van joospower.com
Hi Amber,
Thank you for your feedback! 😊 We're delighted to hear that you found our power bank service very helpful.
Very convenient at the time of need. Used it first time. Chat was very helpful until I returned the power Bank.
Very convenient at the time of need.
26 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Hashim,
Thank you for sharing your experience! 😊 We're glad our power banks were there when you needed them most, and that you found the service convenient as a first-time user.
It's great to hear that the chat support was helpful throughout your rental process. Your feedback about the support continuing until you successfully returned the power bank is particularly valuable - that's exactly the kind of end-to-end service we aim to provide.
We appreciate you taking the time to let us know what worked well for you!
Absolutely disgusting used a battery…
Absolutely disgusting used a battery pack in the hospital only lasted 30 minutes and stopped working. I didn't know it charged by the hour. Charged me £8.80. The know people of desperate and confused at hospital easy way to be rob people. Wouldn't have been so bad if I managed to get a full charge. I didn't put it back until after four hours as I had to escort my elderly father to another cubicle who need me there with him the while time. I wouldn't have to put it straight back if I had know it was charge by the hour and it was dead.
18 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
Dear Suky,
We're deeply sorry about your experience during what was clearly an already stressful hospital visit with your elderly father. We can understand how upsetting it would be to have a power bank stop working after just 30 minutes, especially when you were counting on it in such an important situation.
While our pricing is shown on the station screens and on customers' phones before rental confirmation, we understand that in a hospital setting with the worry of caring for your elderly father, these details might not have been your primary focus. Finding out about the £8.80 charge afterward, particularly when the device didn't even provide a full charge, would naturally feel frustrating.
We also understand the difficult position you were in, needing to accompany your father to another cubicle and being unable to return the device immediately. These are exactly the kind of real-life circumstances that can make timely returns challenging, especially in sensitive environments like hospitals.
Please contact us at customers@joospower.com with your rental details so we can look into this situation for you. We take your feedback seriously and want to make this right.
Thank you for bringing this to our attention so we can improve our service, especially for customers in stressful situations.
In desperate need of charge waiting at…
In desperate need of charge waiting at a Watford A&E, incredibly useful service to have.
14 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi James,
Thank you for your feedback! 😊 We're so glad our power bank service could help during what must have been a stressful time at Watford A&E. Having access to a charged phone is especially important in hospital settings, and we're happy to have been there when you really needed us.
easy to access
easy to access, fast charging and up to date fees
15 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
Thanks for the perfect 5-star review! ⭐ We love hearing that you found our power banks easily accessible and were happy with the charging speed. Thanks for highlighting our transparent pricing too - we always aim to keep things simple and straightforward! 🔋✨
Such a good idea
Such a good idea, I was stuck at a hospital with little charge and saw this little gizmo. Really pleased with it's simplicity.
16 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Tim,
Thanks for the lovely feedback! 💚 We're really happy we could help when you needed a charge at the hospital, and it's great to hear you found our power banks easy to use. It's exactly for moments like these that we do what we do! Thank you for giving us a try and for taking the time to share your experience. 🔋
Holding fee release time unknown!?
Well I've a bit of battery in my phone now, nice, I can call a cab and get myself home! Nah, not really! I have no money because the £30 holding fee has not been released yet. It's been two hours now, I'm stranded in this hell hole of a shopping centre with awful festive music
everywhere and there is a storm outside, freezing cold rain and blowing an absolute hooly, there is no escape. Paying to use one of these joos gadgets and trusting the holding fee process is the absolute worse decision in a good long time. Seriously, in a world where we have instant transactions flying everywhere, how can this be? it's ruined my day! You owe me a pint Joos!
EDIT: I'd like to point out too, I didn't even come to mk shopping centre to shop, I knew there was a way to charge my phone here, desperate measures and all that, now I'm amongst them, lord have mercy
EDIT AGAIN: A brass band is now playing Joos! A BRASS BAND! release my £30 with great haste! I wouldn't wish this on my worst enemy. Also, that'll be two pints now please
EDIT AGAIN AGAIN: I've lost faith in the system, my phone ran out of battery again!! 😭 I did however manage to find refuge in a charity record store, an oasis in the middle of bratwurst umpa hell. I found a mint condition original Disintegration by the cure vinyl.. £30!!!! Absolute joke, the bloke said I should leave the store after offering half a pack of Smints for it. I ended up in wethespoons, Jesus Christ!! They did at least charge my phone FOR FREE if only I could have shown some gratitude by purchasing a pint of the cheapest beer anywhere in this concrete cow ghetto
8 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Jonathan,
We're so sorry to hear about your experience - what an adventure you've had! 🎭
While we can tell you managed to keep your sense of humor through it all (your storytelling is amazing, by the way!), being stranded without access to your funds is no joke. You're absolutely right that in today's world of instant transactions, waiting for a holding deposit to clear is frustrating.
Just to explain: when the power bank is returned, our system immediately tells your bank to release the hold, but unfortunately each bank processes these releases at different speeds - some are quick, others can take several hours.
We totally get your frustration about being caught in festive shopping center chaos (complete with brass band soundtrack! 🎺) while waiting for your funds.
While we can't speed up the bank's process, we'd love to make this right - please drop us a message at customers@joospower.com with your rental details.
Thank you for sharing your experience (and giving us a laugh despite the situation!) - it helps us understand how these delays really impact our customers.
Scam
No where on the machine did it say it will charge me £30 even when I payed the machine never had a price. This is extremely misleading on purpose. False advertisement
6 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
We're sorry to hear about your frustrating experience with our charging system. It's concerning that you felt there was no clear pricing information before being charged £30.
Our rental stations are designed to display pricing information on both the station screens (for contactless users) and on customers' phones after scanning the QR code. However, if this information wasn't visible or clear to you, that's a serious issue we need to address.
We never want customers to feel misled about our pricing. Clear communication about costs before commitment is essential, and we take transparency very seriously.
Please contact us at customers@joospower.com with details about which location you used so we can investigate this specific situation and improve our pricing displays if needed.
Thank you for bringing this to our attention - your feedback helps us ensure all customers have the information they need before making rental decisions.
SCAM
SCAM! I was working at comic con in Birmingham nec Saturday and Sunday so I rented a power bank to help me through my shifts. This machine states £3 for 48 hours. I had the device for 29 hours, returned it after those 29 hours and went home. This morning I get a notification that joos are charging me £27 for a device I do not have and customer service are simply telling me "someone will pop by when they have chance to see if it's returned" and I apparently just have to sit and wait for them to return stolen money. They also somehow expected me to know their systems are stupid and are requesting photographic evidence of me returning the device? Who does that? Maybe your systems should give receipts or something. This is insane. I'll absolutely not be using this service again.
2 december 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Kirsty,
We're truly sorry about the unexpected £27 charge after your Comic Con shifts. This must be incredibly frustrating, especially when you know you returned the power bank properly.
There seems to be a misunderstanding about our pricing structure - it's £3 to unlock, plus additional rental charges, with the full retail price applied for unreturned items. This pricing is clearly displayed on our stations, though we understand how easily this information could be missed during busy events.
We understand it's perplexing to be asked for evidence when you're no longer at the station. Our customer service team can only see if power banks register as returned in our system, which is why they made this request.
Please contact us at customers@joospower.com with details of when and where you returned the device so we can investigate what went wrong and resolve this charge for you.
Thank you for your patience. We genuinely appreciate you bringing this to our attention.
Affected by signal, but great customer service
The signal was poor when returning, causing the time to go on, but customer service sorted it promptly
28 november 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Marija,
Thank you so much for taking the time to share your experience and for highlighting our customer service! ⭐ We understand how frustrating connectivity issues can be when trying to return a power bank, and we're glad our team was able to help sort this out quickly for you. 🙌
We're constantly working on improving the reliability of our service. Thanks again for your feedback and for choosing Joos! 🧡 ⚡
Timely Boost!
An unforeseen visit to the hospital, during which I was without my charger for several hours, presented significant challenges. However, the service provided by Joos for renting a power bank proved invaluable, ensuring my device remained charged while I needed to stay in constant communication with my family. The pricing was also very reasonable, and I would not hesitate to utilize their power bank rental service again should the need arise.
5 november 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Mike,
Thank you so much for sharing your experience! 🙏 We're truly grateful we could help during such a challenging time at the hospital and keep you connected with your loved ones 💝 Your kind words mean a lot to us - staying powered is our mission!
Hope you're feeling better now 💪 Always here when you need us! ⚡️
I was able to charge my phone while in…
I was able to charge my phone while in A+E
19 november 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Kathleen,
Thank you for the review! 🏥 So glad we could keep you powered during your A&E visit! ⚡️
Hope everything is okay, and thanks for choosing JOOS! 💚
Total fraud
Here’s a revised version with improved grammar and clarity:
“I used this service at the Free Royal Hospital in North London. I followed the instructions and returned the power bank as directed, but two days later, I saw additional charges on my bank account. When I contacted customer service, they were unresponsive and claimed their system couldn’t provide a full refund for the extra charges. They also didn’t admitted that their system had malfunctions. I would advise against trusting this service or providing your bank details, even if you’re not using Apple Pay.
12 november 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Mo,
We understand your frustration with the extra charges at the Royal Free Hospital. We take our billing seriously and thoroughly investigate any reported issues.
While our customer service team already looked into this, we'd like to double-check everything to ensure complete accuracy.
Please email customers@joospower.com referencing your previous conversation, along with your JOOS ID, and we'll review your case in detail.
While we have confidence in our systems, your experience matters to us and we want to walk you through every detail to address your concerns.
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