I had been confused when returning my charger, the cables weren't aligned correctly, the charger was upside down, I couldn't see an acknowledgement of it being returned...it led to my return being sl... Toon meer
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Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Toon meer
Bedrijf heeft geantwoord
Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Toon meer
Bedrijf heeft geantwoord
Borrowed a Joos power bank at Worcester Cathedral Square about a week prior, and duly returned it. However, it didn't register the return properly and eventually charged me the full standard "might... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Softwarebedrijf
- ook in
- Energiecentrale
- Technologische services voor evenementen
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Contactgegevens
86-90 Paul Street, EC2A 4NE, London, Verenigd Koninkrijk
- hi@joospower.com
- joos.app
3,7
Gemiddeld
388 reviews
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Dont like the deposit also i used the…
Dont like the deposit also i used the charger and midway it stopped working… very disappointed and frustrated and i will be applying to get a refund
26 mei 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Harvir,
We're really sorry to hear the power bank stopped working midway through your rental – that's incredibly frustrating, especially when you needed it most.
A power bank that doesn't work properly isn't acceptable, and we want to get this sorted for you. The deposit system is standard for rentals to ensure power banks are returned safely – it's released as soon as you return the device, but we know it can feel frustrating when the equipment doesn't work as expected.
Please email us at customers@joospower.com with your rental details, and we'll investigate this immediately and work on resolving this.
Thanks for letting us know – feedback like this helps us improve our service. 🔋
Very helpful people
Very helpful people , saved me with charging my phone , very kind service . Lovely bunch of workers
24 mei 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Sam,
This is so lovely to hear! 🧡 There's nothing better than knowing we could help you stay connected when you needed it most.
Our team will be absolutely buzzing to read this – thank you for taking the time to share such kind words. It's feedback like yours that keeps us energised and reminds us why we love what we do.
Thanks for being part of the Joos community! ⚡
S helpful and kind to people at the…
S helpful and kind to people at the festival
25 mei 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Krystal,
Amazing to hear! 🎵 Festivals are exactly where you need reliable power to capture all those incredible moments and stay connected with your crew.
So glad our team could help keep you charged and ready for the full festival experience. Thanks for sharing the love – it means the world to us!
Hope you had the best time! ⚡
I went to the hospital for my son
I went to the hospital for my son, got one of these charger, now my bank has charge £36 for no return when I did return it. Can't get hold of any customer service people.
16 mei 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Leanne,
We're truly sorry to hear about this charge during such a stressful time at the hospital with your son. This isn't the experience we want for any of our Joosers.
We're committed to sorting this out right away. Please email us at customers@joospower.com with your rental details, and we'll investigate immediately. If there's been an error, we'll arrange a full refund of the £36.
Hope your son is doing well. 💙
Disgraceful and gutting
Disgraceful and gutting. 36.00 taken from my account. Didnt even work. London in the food market near neal street. Please credit me back
10 mei 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Gareth,
We're really sorry to hear this happened to you – a £36 charge for a power bank that didn't even work is absolutely not acceptable. We completely understand your frustration.
Please email us at customers@joospower.com with details of when and where you rented, and we'll investigate this immediately and get it sorted for you.
We're on it! 💪
Amazing
I recently rented a portable charger for a trip. The rental process was super easy and convenient. The charger itself was compact, lightweight, and held a charge for ages. I was able to keep my phone powered up throughout the entire trip without any issues. The peace of mind knowing I wouldn't run out of battery was priceless. Highly recommend this service for anyone who travels or just needs a reliable power source on the go!
2 april 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Ella,
Amazing to hear this! 🙌 There's nothing quite like that peace of mind when you're exploring – knowing you're powered up and connected to what matters most.
Thanks for being part of the Joos community and for sharing your experience. Stories like yours remind us why we do what we do – keeping you charged and ready for whatever adventure comes next!
Safe travels, and we're here whenever you need that reliable power boost again. ⚡
This absolutely saved my life
This absolutely saved my life! My daughter was giving birth and my phone dyed… when I was about to get a taxi home I seen the charging machine .. quick, simple and cheap!! Definitely recommend
31 maart 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Michelle,
This is absolutely incredible to hear! 💙 What a special moment to be there for your daughter's birth – we're so glad Joos could help you stay connected during such an important time.
Congratulations on becoming a grandparent! These are the moments that matter most, and we're honoured to have played a small part in keeping you powered up for this life-changing experience.
Thank you for sharing this with us – it's stories like yours that remind us why we do what we do. Welcome to the Joos community! ⚡
Antwoord van joospower.com
Hi Lloyd,
So glad you found it useful! 🙌 We're working hard to bring Joos to more locations because we believe everyone deserves reliable power when they need it most.
Thanks for being part of the Joos community – your feedback helps us know where to power up next! ⚡
Always using for nightshifts
22 april 2025
Review zonder uitnodiging
Antwoord van joospower.com
That's brilliant! Night shifts can be long, and staying connected is so important – especially when you need to reach family or stay entertained during breaks.
Thanks for making Joos part of your routine. We're here to keep you powered up through every shift! 💪⚡
I twas charged for a power bank that I was never provided!
I tried to rent a power bank from this company. My phone was dead so I could not scan a QR code or used their app. A lady who works at the customer service desk next to the machine (in a shopping centre) told me to tap my debit card onto the card reader machine attached to the Joos machine and a power bank would be released. I did but the transaction got stuck on "authorising" for a while and then a red X appeared. The lady told me that it must have not gone through and that she would keep an eye on the machine. So I left without a power bank whatsoever. To my horror, I found out that this company had taken £36 from my bank account nonetheless. I reached out to them through their website's chat. I was kept there for 2 hours without a resolution, was not told who I was talking to, could have been AI or several people as I was asked the same questions and info (which I had already provided) several times and told "we here to help" in between, several times too. Highly frustrating. So I am now out of pocket by £36, without a resolution, none the wiser and did not even use their services!!!! AVOID!
22 april 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Sa,
We're really sorry to hear about this frustrating experience – being stuck without a power bank when you needed it most, and then seeing an unexpected charge is completely understandable to be upset about.
What you're seeing is likely the £36 holding deposit that all card rentals require, which should appear in your pending transactions. Since no power bank was released, this hold should be automatically released by your bank within 3-5 days (depending on your bank's processes). The money never actually leaves your account – it's just temporarily held.
We did reach out for more details to help resolve this, but since we haven't heard back, we're hoping your bank has now released the hold and everything's sorted itself out. If not, please email us at customers@joospower.com.
We're sorry for the poor chat experience too – that's not the service we aim for. 💙
Con con con con Used this service 3 4 times while at…
Used this service 3 4 times while at Queens medical centre Nottingham first time 1 hour at 50p an hour my phone was set fir 55 mins got charged nearly £6
Second time took 2 charges for 2 hours got charge nearly £5 on both waiting for my next charge this time I used for 3 hrs I dreed to think
Don't use there a con
16 april 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Craig,
We're sorry to hear about the confusion with our pricing! We completely understand the frustration when charges don't match expectations.
Our pricing works with a £3 unlocking fee when you first rent, then 58p per 30-minute period after that. From your experience, we understand this wasn't obvious, and we'll make sure this is clearer on our stations.
Please email us at customers@joospower.com with your rental details, and we can walk through the charges with you to make sure everything's correct.
Thanks for your feedback – it helps us improve! 💙
£36 charge for 30 mins use
I used the Joos power bank for half an hour and then got a £36 charge because they believe it could have just “popped” back out and was apparently incorrectly placed backafter a day of back and forth they refused to refund what should have been a simple £2 / £3 service… I am now expected to return to the venue and take a photo of the station in order for that to satisfy that this returned correctly. I know I returned the device (why wouldn’t I). Unfortunately it was an awful experience and the customer service was incredibly unhelpful
5 april 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi there,
We're really sorry to hear about this awful experience and the frustration you've faced. Having to go back and forth for a day over what should have been a simple rental is completely unacceptable, and we understand how frustrating this must be.
We know our system has limitations when power banks aren't properly locked back in, which can create these difficult situations. That doesn't make your experience any less frustrating though.
Please email us at customers@joospower.com with your rental details so we can review your case properly and work towards a resolution.
This isn't the Joos experience we want for anyone. 💙
Charges my phone for 20 miniutes and 2…
Charges my phone for 20 miniutes and 2 payments came out one for £3.58 and one for £36 is a scam don’t use I will be contacting my bank
10 april 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Georgina,
Thanks for sharing your experience with us. We understand seeing two charges - £3.58 and £36 - was concerning!
Here's what's happening: the £36 is just a temporary holding deposit that gets automatically refunded once you return the power bank. Since your £3.58 rental charge has been processed, we can confirm your power bank was properly returned to our system.
The £36 holding deposit should be released back to your account soon, though timing depends on your bank's processing schedule. We never actually keep this money - it's similar to how hotels place temporary holds that disappear after checkout.
We're looking at ways to make this clearer in our app and at our stations so customers understand these are two separate transactions - a temporary hold and the actual rental fee.
If you're still seeing the £36 hold on your account after a few days, please let our support team know and we'll help get this sorted with your bank. ⚡
Thanks to Joos I didn’t miss a very…
Thanks to Joos I didn’t miss a very important meeting. My battery died and I couldn’t find the place I was meant to go to. Saw Joos and thanks the option of taking the charger with you I made it just in time.
9 april 2024
Review zonder uitnodiging
Antwoord van joospower.com
Hi Kris,
🙌 Thanks for sharing this brilliant Joos moment! We're absolutely chuffed that our power bank helped you make it to your important meeting when your battery died.
These are exactly the situations we've designed our service for - keeping you connected when it matters most! The take-away option is perfect for those on-the-move emergencies ⚡ and we're so pleased it worked seamlessly for you.
Your story makes our day and reminds us why we're working to place Joos stations in even more convenient locations. Next time you're running low on power, we'll be there to keep you charging!
Absolutely terrible
Absolutely terrible, I was at the hospital with my son and needed to charge phone
I got a powerbank which I may add didn't fully charge it,
I put it back after a few hours before I left
Only to have £36 taken from my account
As if it's not stressful enough going to the hospital
Only to be conned out of money and at times like this, disgraceful
14 maart 2025
Review zonder uitnodiging
Antwoord van joospower.com
Dear Dawn,
Thanks for sharing your experience with us. We're looking into what happened with your power bank return at the hospital while you were with your son.
Our system shows the power bank wasn't properly seated when returned, which is why the £36 charge appeared. We completely understand how stressful hospital visits are, and dealing with unexpected charges makes things even harder.
While we can't process a full refund when our system can't locate the device, we've already applied a £15 goodwill refund to your account to help ease the situation.
We're using your feedback to improve our stations - especially in sensitive locations like hospitals where customers may be under additional stress. We're working on making our return process more intuitive and adding clearer confirmation signals when devices are properly returned.
Let us know if you need any further assistance with this. Getting you sorted and back to what matters most is our priority. ⚡
Joos is a complete disgrace
Joos is a complete disgrace. The money that was arbitrarily deducted from my account has taken away from my enjoyment of the journey. I rented a power bank from the charging station at Manchester Shudehill Interchange bus station. 1 hour 20 minutes. I scanned my bank card and £36 was deducted from my account. Despite returning the device, the money has not been transferred to my account. I kindly ask you to resolve this issue. Otherwise, I would like you to know that I will be suing.
1 april 2025
Review zonder uitnodiging
Antwoord van joospower.com
Dear Cihan,
Thanks for sharing your feedback about your Joos experience. We understand your frustration with the £36 holding deposit situation after your power bank rental at Manchester Shudehill Interchange.
We can see our team has already explained that the £36 was just a temporary authorisation hold that should be automatically released now that you've returned the power bank. While we immediately notify your bank when you return the device, the timing of when holds disappear varies depending on your bank's own processing schedule - something unfortunately outside our control. ⏱️
We're taking your feedback seriously and looking at ways to make our holding deposit system clearer for all customers. Many people aren't familiar with how authorisation holds work, and we need to communicate this better before rentals begin.
We appreciate you bringing this to our attention and are working on improving how we explain these temporary holds to prevent similar frustrations for future customers.
If you're still seeing issues with the hold, please let our support team know and they can provide additional documentation to help speed things up with your bank.
Shameless apathetic customer service
Shameless apathetic customer service. I live a 3 hour bus journey away and left the powerbank accidentally in a coffee shop. I messaged the customer service immediately and asked them time to return it in a weekend but they were on and on about how much revenue they will lose. As if every single one is in use every minute of the day. They showed zero value. They would receive it intact bur no. They have overcharged me 36£ for a powerbank that costs a mere 15-20£ anywhere else. Its the 10000mAH which hardly holds charge for 2 hours. I hate that they made me keep a an overpriced one and showed no value to customers. Will never use them again. The principles they operate on are greed. More than anything
29 maart 2025
Review zonder uitnodiging
Antwoord van joospower.com
Dear Nisha,
Thanks for sharing your experience with us. We're looking into what happened with your power bank situation and understand your frustration about the £36 charge.
Here's where we're at right now: when power banks leave our network (like being left in a coffee shop), we can't remotely end rentals since we need to verify they've been safely returned to our system. Our regular rental service is designed to be affordable—less than £5 for an hour and a half charging—saving you from purchasing, remembering to recharge, and carrying your own power bank.
The higher non-return fee isn't about the device cost alone but ensures we can quickly replace missing units and keep the service running for everyone. When power banks aren't returned, our team needs to visit stations and replenish them so they're available for the next person in need.
We were glad to hear the coffee shop is keeping the power bank safe for you! During your chat with our support team, they explained that refunds can only be processed after the device is physically returned to a station, not before. This return-then-refund process is our standard approach for all customers.
Your feedback is helping us improve how we communicate about our policies, especially for customers facing logistics challenges. Let us know if you need anything else - we're here to help. 🔋
Daylight robbery
I changed my phone on one of their docking stations for 1hr on Saturday night. Yesterday (Monday) I got a charge for £3, which was expected. Today I have received another charge of £33 so I contacted Customer Service at Joos to be told that because I didn't put the docking station back correctly it didn't register its return so that's why I've been charged £36 for 1 hour usage. I have been offered £15 refund and been given a coupon code to receive 30 mins free use of their charger the next time I use one, which will be never. Only good thing about Joos is their Customer Service which was quick but I'm still upset that I'm down £18 for using a charger for 60 mins.
22 maart 2025
Review zonder uitnodiging
Antwoord van joospower.com
Hi Samantha,
Thanks for sharing this feedback about your Joos experience. We're looking closely at what happened with your power bank return and the unexpected £33 charge.
While we can't offer a complete refund when our system shows a power bank wasn't properly returned (since we can't verify its location), we understand that the £15 refund and 30-minute coupon don't fully make up for your frustration with the situation.
We're using your feedback to improve our return detection system and make our stations more user-friendly. We want all our customers to have a smooth charging experience without surprises.
We're glad our Customer Service team was responsive, but we're still working on making the entire Joos experience better. Your feedback is helping us charge forward with improvements! 🔋
Best powerbank
For just €2, i was able to rent this power bank for an hour and it filled my battery to 100. One of the best investments i’ve ever made, very easy to use.
6 maart 2025
Review zonder uitnodiging
Antwoord van joospower.com
Thanks for the fantastic feedback about your Joos experience! We're buzzing to hear the power bank got you back to 100% so quickly and efficiently.🔋
We're all about keeping charging simple, affordable and hassle-free, so it's brilliant to know we've hit the mark for you. That €2 investment keeping you connected is exactly what we're aiming for!
Your support helps us keep expanding to new locations and powering more people on the move. If you spot any ways we could improve your Joos experience in the future, we'd love to hear them!
This is a good service and not too…
This is a good service and not too expensive either.
28 februari 2025
Review zonder uitnodiging
Antwoord van joospower.com
Dear John,
Thanks for the positive feedback about Joos! We're thrilled to hear you've had a good experience with our power bank rental service.
We work hard to keep our prices affordable while making sure you can stay charged on the go. It's great to know we're hitting the mark for you!
Your support helps us keep energising more locations. If you ever have suggestions on how we can make your charging experience even better, we'd love to hear them. ⚡
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