joospower.com Reviews 

Quick and understanding superb service

This was the first time i have used the service as I needed some battery power for my phone in the hospital so I could contact a family member. Getting the battery pack was fairly straight forward if a little confusing as I did not know what to expect but returning it was simple. Now that I have used it it should be easier next time. It is not particularly cheap but it got me out of a hole. When you need it you need it.

I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out everything worked really well. The battery charged my phone efficiently, lasted well, and the power bank itself was a very convenient size to carry around whilst out and about. I also appreciate services like this because they are genuinely helpful in situations where people need quick access to charging on the go. ✨FULL STOP✨

I used the rental power packs on two consecutive days while in desperate need in a hospital. I totally misunderstood the rental structure and ended up with a large bill. After contacting Joos they halved the cost I had racked up.
I would like to thank them for that and urge people to read the rental structure carefully. It is a great service if used carefully and in my case gave me peace of mind when I was in a very dark place unexpectedly with the health of my husband.

I rented one and it was useful but im not gonna lie they charge really slow. The customer service team are ace aswell and they helped resolve my issue straight away.

Came across one of their stations at Victoria Centre in Notts as I was shopping for some birthday presents. Experience was smooth, renting and returning was super easy

Joos chat was prompt, and very helpful when inquiring about a transaction on my credit card I didn’t recognise and were able to pinpoint the machine the transaction related to.

The actual product was great, did what I needed
However on returning the device I am now on day 8 of waiting for my money back. Contacted customer service whoever I spoke to was so rude and patronising it’s a pity they don’t have the persons name there on the chat. Not helpful at all still not received my money

Absolute scam. Hired one of these for 3 hours whilst in Bolton Hospital. Received a charge of £36 24 hours later as they claimed it wasn’t returned. Advised them that it was and they said it was returned incorrectly so will be charged £18 and no further resolution offer. Just what you need after emergency surgery. Make sure you avoid these at all costs and stick with more reputable companies as it seems they like to charge for products returned yet continue to monetise and profit off them! Scam artists

Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet I was charged £7, I sent photos supporting this, should have been an easy resolution. Customer support via live chat only, and was useless and often just didn't reply until I chased. Still not resolved. Should not be this difficult to dispute or speak with customer support, and when you do they should be able to resolve issues easily.

I swiped my payment card in one of the machines and it took £36. When I did this I didn't realise that the machine had no battery banks in it, I never got my £36 back, surely the machine is programmed to say that the machine is empty but it didn't.

Made a mistake returning a power bank whilst at hospital which led to being charged the maximum. Contacted support and they were really helpful, I showed them proof of when I left the hospital and they refunded me all of the additional cost. I wasn’t expecting that level of service whatsoever and was really pleasantly surprised.

They were really nice, and they got straight to the point regarding to my issues

It only charged one phone at a time, however It was very useful as did not have time to think about charging phone in an emergency.

Scam avoid !!!!! Took
36 and 8 pounds

Used Jools power banks for over a year. Tonight I had my first issue and the chat was super helpful & lovely. Made my experience better!

Great idea, works well for those times when you need it. Easy to use machine and app for taking the charger pack. Return process is also easy, but I did have a problem with the registering of the return. Went onto their chat via the app and they were very responsive. Helped to resolve the issue after a few messages back and forth.

They were very straight to the point and addressed my problem with preciseness. I like that it's easy to refer back to previous conversations so I didn't have to extensively reexplain my issue