I had been confused when returning my charger, the cables weren't aligned correctly, the charger was upside down, I couldn't see an acknowledgement of it being returned...it led to my return being sl... Toon meer
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Lees wat reviewers zeggen
Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Toon meer
Bedrijf heeft geantwoord
Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Toon meer
Bedrijf heeft geantwoord
Borrowed a Joos power bank at Worcester Cathedral Square about a week prior, and duly returned it. However, it didn't register the return properly and eventually charged me the full standard "might... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Softwarebedrijf
- ook in
- Energiecentrale
- Technologische services voor evenementen
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Contactgegevens
86-90 Paul Street, EC2A 4NE, London, Verenigd Koninkrijk
- hi@joospower.com
- joos.app
3,7
Gemiddeld
388 reviews
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Great service
Great service, so easy to contact them and get help. I will use them again.
5 juli 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Sophie, thank you for your review! We're delighted to hear you found our support team easy to reach and helpful. We appreciate your support and look forward to powering your next rental!
It's so easy and simple
It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quick and returning it a doddle! 100% recommended for getting you out of the nightmare of a dying phone and having to find someone who has a charger that fits!
29 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Peter, thank you for your fantastic review. We are delighted to hear that you found Joos easy to use and convenient. We love that our service helped you stay connected without having to leave your phone behind while charging. Thank you for recommending Joos, and we will be here whenever you need a quick power boost
Great for emergency charge!
Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service who were great!! 😊
28 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Alison, thank you for your review! We’re glad Joos was there when you needed it and that our team could quickly help resolve the return issue and refund.
Great power banks fast charging and…
Great power banks fast charging and easy to use
25 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Archie, thank you for your review! We’re glad you found Joos fast charging and easy to use.
Antwoord van joospower.com
Hi Utsav, thank you for your kind review! We’re glad you had a great experience with Joos.
Excellent customer servise
I have to say the customer service was really good on my particular case. All resolved very quickly and thankfully pleasantly.
Very happy customer
24 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Graeme, we are glad our team was able to resolve your issue quickly and provide a positive experience. We appreciate your support and thank you for the review.
Hospital Emergency WIN
This system was fantastic while attending to a family emergency in hospital. Easy to use and well priced. The return process was not smooth and I was overcharged, but when I reached out they resolved the matter and refunded the overcharge immediately.
24 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Cathy, thank you for sharing your experience. We’re glad Joos could support you during such an important time and that you found the service easy to use and affordable. We appreciate your patience with the return issue and are pleased our team could resolve it quickly for you
Easy to use
Easy to use, customer service was kind, human and while not instant, fast and full of relevant information that made things so much easier.
22 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Joel, thank you for your thoughtful review. We are glad you found Joos easy to use and that our support team was able to provide helpful and relevant assistance. We appreciate your patience and feedback as we continue improving our service
Great product and very helpful customer…
Great product and very helpful customer service, however support does take quite long. Nevertheless I would use Joos in the future
21 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi, thank you for your review. We are glad to hear you found Joos helpful and that our team could support you. We appreciate your feedback regarding response times and will continue working to improve our support experience. We look forward to powering your future rentals
Still no return of my £36 deposit
Still no return of my £36 deposit, bit of a joke considering i returned it within 30 minutes.
17 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Charlotte, we’re sorry to hear about the delay with your deposit. Our POS rentals include a temporary holding deposit, which is usually released within 1–7 working days, depending on your bank’s processing times.
Please contact us at customers@joospower.com so we can review your rental details, understand what has happened, and assist you further. We’re sorry this has impacted your experience and hope we can help resolve this for you quickly.
Antwoord van joospower.com
Hi Mihai, you are welcome, and thank you for choosing Joos
Great experience with the chat after…
Great experience with the chat after querying the deposit charge. Helped me out massively I really appreciate it. Would definitely use again
15 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
We are glad our team could help clarify the deposit charge and make your experience a positive one. We look forward to powering your next rental, and thank you for leaving us a review
Joos charge port - lifesaver!!!
Joos charge port was really easy to use.
And to be honest takes the added worry away especially when you in the A&E ! You know you can charge your phone when needed. This was a great help for me and my granddaughter as we would have been stuck without it! Thanks Joos x
8 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Claire, thank you for your lovely review. We are so glad Joos could take away some of the stress and help you stay connected when you needed it most. We really appreciate your kind words and are happy we could be there for you and your granddaughter.
Helpful service but beware not getting returns right!
Helpful as running out of power while in A and E dept and the next day whilst waiting to be admitted to ward. However my charger didn’t register as being returned and I’m still uncertain from my ‘chat’ experience as to whether this was from poor Wi-Fi in the hospital or if I hadn’t returned the bank properly. So charges continued to be charged every half hour and if you don’t notice this could end up being pricey. Thankfully chat person monitored and refunded my overpayment. Was mega stressful though as only contact was through chat function and I was no longer mobile being admitted onto a ward. Take care out there but all ended well!
12 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Susan, thank you for sharing your experience. We are glad Joos could help you stay connected during a stressful time in A&E, and that our team was able to assist with the refund.
We appreciate your feedback regarding the return process and chat support, and we will continue working to make the experience as smooth as possible for our customers.
Was an extremley handy resouce.
Was an extremley handy resouce, the £36 fee that initially gets tsken gets refunded when you take the bank back. Has all charging cables connected to fit all devices and if you stay within 39 mins only £2 a charge. There when I needed it the most at the hospital.
2 mei 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Rachel, thank you for your review. We're happy to hear Joos was there when you needed it most and that you found the service convenient and easy to use. We appreciate you taking the time to share your experience
Helpful
Was nice to be able to charge my phone for an affordable price while I was shopping :)
2 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Chelsea, thank you for your review. We're glad Joos helped keep you charged while you were shopping and that you found the service affordable.
Quick and easy
Quick and easy to use and gave me a full charge on my phone before dying. Love the service will definitely use it again
30 mei 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Joseph, thank you for your review. We're delighted to hear that Joos was quick and easy to use and helped keep your phone charged when you needed it. We look forward to powering your next rental.
Helpful chat service
I used the power bank and it worked well. Unfortunately I was accidentally charged 12 hours and only used for two. However, the chat service was incredibly helpful and agreed to refund the money to my account. Thank you
6 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Jodie, thank you for taking the time to leave us a review, and we are glad that our support team could help you when needed
I had a struggle trying to return a…
I had a struggle trying to return a rented power bank but after speaking to the customer service, they were very patient with me and manage to help me.
3 juni 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi Joanne, we are happy to hear that our support team was able to assist you when needed. Thank you for taking the time to leave us a review.
I had no charge in my phone.
I had no charge in my phone.
I was in hospital.
I paid the £36.00
I assume the power bank is now mine ?
If that's right then this should be 5 stars.
If I'm wrong, I'd say 1 star...
I use it regularly.
It's a half decent piece of kit.
Bit expensive, but it was there when I needed it.
B Woodward
14 mei 2026
Review zonder uitnodiging
Antwoord van joospower.com
Hi William, we are glad Joos was able to help you stay charged when you needed it most.
Yes, as the £36 charge has been taken, the power bank is yours to keep. It can be recharged using a standard micro-USB cable.
Thank you for choosing Joos!
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