joospower.com Reviews 

Disappointing and very poor value for money

Unfortunately, I was really disappointed with my experience using Juice Goos.

I rented a power bank for 1 hour and 34 minutes and was charged £9, yet my phone didn’t even gain 60% battery it charged by roughly 50% in over an hour and a half. For that price, I expected the charging speed to be considerably better.

The pricing also feels excessive. It’s £1 to rent and then £2 per 30 minutes, but because I went just 4 minutes into another 30-minute period, I was charged the full additional £2. There also wasn’t any useful reminder or notification warning me that another charge was about to start, which would be really helpful with a time-based rental service.

Overall, £9 for around 50% battery charge feels extremely poor value. The combination of slow battery charging, expensive 30-minute blocks and no reminder before another charge is added makes it very easy for the cost to build up.

I wouldn’t use the service again unless the pricing and charging speed were improved.

Useful service and decent value, though it can take a while to get your deposit back if you use a card rather than the app

The technology is extremely useful. Fantastic. The only issue I had was knowing how to return the battery. I would have needed more specific instructions so the battery wouldn't get stuck in the slot. However, I am very grateful to the team for helping me with this issue on a stressful night with an injured relative in an emergency room at a hospital.

great customer service issue resolved promptly

After I made a mistake with returning a powerbank I received one of the best experiences in live chat support. It was quick, easy and professional!

Excellent customer service for a refund

While I had problems with the charging dispenser, which overcharged me. The after sales service was excellent and reimbursed the overpayment without a quibble

I required a powerbank to charge my phone as part of a medical emergency and made sure to use the powerbank from 5:37pm to 6:22pm to avoid any additonal charges.

Unfortunately, the performance was very disappointing as my phone only charged up to 30%. It was far below what I expected from a power bank advertised as being 3,000 mAh in capacity. Compared to my own older and less powerful power bank model (which I unfortunately forgot to bring with me), it charged much less effectively.

Additionally, when I contacted customer service regarding my disappointing experience, they merely asked why I hadn't used it longer if I wanted a better level of performance. I only ever used the powerbank due to a medical emergency and hope to never be in a position where my last resort is renting a Joos powerbank, as it is not reliable at all.

It’s an excellent service at the hospital and ideal when you forget your charger as you are rushing to get to the hospital to take care of your loved ones.

Customer service is also excellent service with understanding and empathy if you encounter any problems

I rented a power bank today. I was unclear on whether it had returned correctly. The customer services team were very helpful in confirming that was the case. Thank you.

Simple - plain English interaction.
Fault issue resolved very quickly

If I'd known I was going to be charged £36 for charging my phone at prh telford. I would have kept the dam thing..terrible misleading signage. A taxi home to get my own charger would have been cheaper.
Absolute ripoff..

Price displayed was not price charged. Very expensive

After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actually we were charged by the hour. I emailed Joos and explained the circumstances and lack of understanding on my part and they quickly responded and wavered the charges incurred. Within their email they displayed concern & compassion, which meant a lot at a very difficult time.

Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going round in circles clarifying when and where I rented the bank and for how long, with huge gaps between communications (repeatedly 6-10 mins between replies so I kept wondering they’d left the conversation). Then they argued I’d used the bank it for over 24 hours (in a hospital DAY CASE unit). It was a painful process of endless persistence on my part but they did finally agree, well over an hour later, to refund £20, so although frustrating it was worth the time and effort in the end.

I was sheeeeeet outttta juice and neeeded to get my b8 on as i was waiting on some stoooopid doctors and people fix my broken shoulder... it kinda sucked... the broken shoulder as opposed to the b8 sesh. I mean that was frigggin great! these guys helped me big time... I mean i had 6 hours to wait for a bed in er and then like more time spent waiting for like a real bed... it was overall one of those things where i couldnt get any energy whatsoever...and this was my only option... I grabbbbed it with gleeee!

Staff helped me greatly with my return process

Great customer service

Thank you so much for your excellent assistance

Great service, so easy to contact them and get help. I will use them again.