July Reviews 144

I had an awful experience with this company. I ordered three suitcases and was told that the items had been dispatched, no sign of order a week on and the customer service department was not easy to access or have a two way conversation with. Eventually I got a full refund but I had to send three or four emails and threaten to escalate this with my bank. I would not recommend parting with your money to this company!

Amazing service and advice. Great product. Well considered design with practical features

Just beautifully, designed & made
July will last a lifetime

I had some post purchase confusion about locating my purchase order and changing the delivery address in the middle of a crazy address. Geraldine was so responsive and gave me such reassurance. Seriously, excellent!

Excellent customer service - brilliant tote and swift delivery. Very happy customer.

So disappointing that I’ve had to write this review as I initially LOVED my July case. It looked good, it was smooth, and I was excited to use it.

I’m a frequent traveller, and having a working suitcase is fundamental.

Unfortunately, within a couple of months my suitcase lining broke. The team were very quick and sending me a replacement, and I was very appreciative!

Then, only a few months later, the replacement stopped rolling properly. There was a huge issue with the wheels and I ended up having to drag my case from place to place, which during an eight week trip was particularly traumatic. I was sent a new pair of wheels, but wasn’t actually able to replace them myself due to either my equipment (I couldn’t get the angle to actually remove the wheels) or -
according to the company - the fact that that was just one of me. Unfortunately, I live alone, and a suitcase fault that has nothing to do with me should not rely on somebody needing additional support to get it fixed. I followed the tutorial video but could not remove the original wheels, so replacing it was impossible.

I have contacted them multiple times since to try and find another solution, but nothing has been presented. I now absolutely dread using the suitcase and will have to buy another one, less than a year after shelling out on a relatively expensive product.

Would recommend all frequent fliers to avoid July.

Appreciate the helpful service in store and the prompt follow up for my receipt when I did not receive it via email.

It only took two journeys before significant and unsightly wear and tear started to appear, with paint pealing off and efflorescence to scuffs, despite all the assurances what the case could withstand. Not worth the expensive price tag and left feeling conned given the warranties do not provide any assistance for poor quality and workmanship.

Handle failed to retract after 2 uses and less than 3 weeks after it was bought. Customer service personnel i.e. Maddie and the July Customer Happiness Team and July Happiness Team are untrustworthy, and unreliable. I definitely and avsolutely do not recommend anyone buying this product.

I had a problem with the new Caselock on my new Medium Checkin luggage. I emailed July and within 3 days a replacement was on it's way. I have a July carry-on and knew the products to be excellent quality, attractive and easy to use. I now know the products are backed up with exceptional Customer Service!!

These products are just the best value for money, a fraction of the price of big name brands that are living on past reputations. This luggage is just fantastic.

Telescopic handle failed to retract a week after purchase. I was in South America on route to buy a Samsonite when I found a Cobbler. I couldn't speak Spanish nor him English but amazingly 2 hours later he had it fixed. I could not recommend this product (but if you're looking for a Cobbler in Cusco, let me know,)

Customer service responded to my enquiry within minutes. I received complimentary personalisation. The products are brilliant. Can't beat a lifetime warranty. I love this luggage, July has earned its great reputation.

I bought a July suitcase less than 9 months ago for £285 and the wheel has snapped clean off during normal use. For a premium-priced product marketed as durable and well-made, this is extremely disappointing.

What’s more frustrating is the response from customer service. Instead of offering a clear solution, I was directed to their FAQ, which felt dismissive given the nature of the fault. A suitcase wheel failing entirely after such a short period is not reasonable wear and tear — it’s a quality issue.

At this price point, I expected far better build quality and far better aftercare. The suitcase looks good, but unfortunately that doesn’t make up for poor durability and an underwhelming customer service experience.

Superb luggage!
Gorgeous colours,so functional.
Come with lifetime warranty.
My case ( which I bought in 2022 and has been in many flights) recently developed a crack near the wheel during a Europe trip.
Explained the situation and sent a photo...
A replacement suitcase is now on the way..
Excellent product and excellent customer service.

Team July has always responded quickly and with supportive detail.
No question goes unanswered or assisted

We passed the shop awhile back and went in out of curiosity, to discover the amazing trunk design was epic! The details! And in the carry on trunks size, even having a power pack included with external access was a fantastic discovery. After getting the carry on trunk piece, I then wanted to get a protective cover and found your covers to be beautifully made, easy to use and just as stylish as the bag itself.

I had a fantastic customer service experience in the Rosebery store. The staff member I dealt with was friendly and professional, and she resolved my warranty enquiry efficiently. It was so refreshing to have a customer experience like that.