Jumia Reviews 

I ordered a 32 inch Digital Satellite TV and paid via Mobile money. In two weeks my item was not ready. Their systems had sent me message that my order is cancelled when i never cancel the order. My money has not been refunded and i keep calling for days now only for them to keep telling me we are sorry. I don't advise any body to patronize Jumia in Ghana. Please don't buy from them, for me they are fraudsters. Customer call center is also annoying, with voice interactions instead of an agent talking to Us.

I just want to share my first time online experience with Jumia. I ordered a bag.... it came on time but the quality and size was completely different from the picture shown online. When I called them to return they said that they’ll send someone to collect the item, do a quality check and then refund my money. The very next day I received an email saying that my issue has been marked as resolved. After calling them several times, till date no one has come to collect the parcel. In fact one of the agents told me to call the delivery person myself and get the parcel picked up????? Very pathetic service. Will never shop from Jumia again.

People complain because it's a way of life and there's no day we will be satisfied in life. Long story short I ordered my items they arrived on time even though some delayed maybe it's because the agent has to move from place to place before reaches me I understand that but my concern is with the cables in electric items they are too short. Customer service check, Uka fan check, didn't receive my black bracelet hop it's on the way coming. Others haven't tried will get back to you, in the mean time. Jumia the best online shopping. And by the way this is my first time to shop with Jumia

fake products AF,wouldn't recommend anyone to shop on jumia

Jumia is terrible, first thing the order delayed 10 days, i tried to call 4 times to get my items and everytime they tell me you will be contacted shortly but no one calls, then after the fifth call, a delivery man called me ( he didn’t know even when he is going to deliever the items but he is making sure i’m at the location) The same day i tried to call him more than 5 times he did not answer back and i was waiting at the location. After that i called the customer service to complain about the delivery man, another delivery man contacted me and delieverd the items to find out that i got different items after all!!!!!
They can’t even deliver the right items !!!!!!

Terrible customer service, terrible delivery men and terrible service

I ordered p20 pro 6.1 inches phone but you delivered a fake phone which isn't near what u had displayed...so disappointed in you since I thought u were to ship in an original product...fedup with you

Unfortunately JUMIA cancelled three items from two different confirmed orders, the cancellation was targeting competitive prices having a good discount...!

Despite complaining, I didn't receive any response to date...!

Unless receiving a convenient explanation for what happened, I will consider JUMIA is not committed for further orderings

Worst online retailing shopping experience I had, for bad delivery and customer service

I ordered a product on Jumia and paid through mobile money...and up-to-date for about 4months now I haven't heard anything..... no feedback

Vendors be aware of a guy called Meshack Mombasa road hub, will not help unless you pay him, very rude and creates problems with vendor products.

I bought an SD card .Now it is one month down the line without a responce.I haven't received my since that month

One of the worst customer service and only e-commerce giant in Kenya. It needs a serious competitor like Alibaba or Aliexpress. Better order your goods yourself in the above platforms and use a Posta. l address for delivery. Better late than never.

Good afternoon,
I made a booking this morning and paid for it.
I purposely chose Jumia, even though, it was not the cheapest.
I selected to leave nairobi at 11.35am and get to Hawassa, the following morning.
I needed a long layover. I didn't require accomodation and that question was not asked anyway.
Upon completion of payment, my ticket was sent swiftly but had one hour layover.
Besides the fact that i will run across to catch the Hawassa flight, am completely inconvenienced;
1. My hotel booking for 5th in Addis goes to waste.
2. My booking in Hawassa was from 6th and thus not guaranteed for 5th
3. Most important, my appointment in addis has to be cancelled

Your number, goes to machine and disconnects.
Customer service is very poor on your side

things you buy on Jumia are hit and miss. as much as possible don't buy electronic gadgets from them since their warranty effectively lasts for only 7 days. many have complained that refunds take forever.
personally i bought a phone from them for new and its problems started a month after purchase long after my 7 day return policy had expired. The phone was a brand new Moto E4 Plus

i happened to purchase a tv from you guys and also a sub woofer and its 3 yrs down the line and i cant complain

Everything was fast and easy, the African market isn't easy, so I applaud Jumia to try this. Keep on going guys!

Today I searched for a bookshelf online but what displayed was some kind of speaker stand. So what I've noticed is that they're database isn't that well organised.

I'm not one to rate people badly but Jumia deserves worse than a 1 star. Sometimes they bring defective items and take forever to return/refund, they sell fake items, I had friends that ordered an elepaq generator and got a sumec firman instead. In their website they flood you with the same 'generic' items over and over, leaving you little variation and room for choice. Maybe you all should learn from your American counterparts Amazon and Walmart. Jumia is overall a SH1TY service!!!