Bel modello, ma pessima qualità. Rapporto qualità-prezzo pessimo. Ho reso subito il vestito. Inoltre tutti i costi di spedizione e del reso sono a carico del cliente (ne ero consapevole) ma sarei sta... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We are extremely grateful to Kaoa for a beautiful dress! My daughter looked endlessly for a different graduation dress of great quality and beautiful style, her dream was fulfilled! She loved her... Toon meer
Encomendei um vestido e me apaixonei completamente! É lindo! O prazo de entrega é um pouco longo — me explicaram que isso ocorre porque trabalham com estoque baixo e produzem as peças conforme a prod... Toon meer
Bedrijf heeft geantwoord
Magnifique robe. Je suis très contente de mon achat elle tombe parfaitement et met ma silouhette en valeur. Je recommanderai à nouveau. Merci beaucoup ❤️
4,1
Goed
128 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dream dress …
I bought the perfect gift in this store, good quality and very fast delivery, I recommend this store 100%
24 juli 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hi Ricardo,
Thank you so much for your kind words! 💛
We’re so happy to hear that you found the perfect gift in our store and that you’re pleased with both the quality and the fast delivery.
Your recommendation means a lot to us, and we look forward to welcoming you back soon! ✨
Kind regards,
Customer Care Team – KAOÂ
Vestidos lindos
Vestidos lindos, de ótima qualidade, ! O apoio ao cliente é impecável. A entrega demora um bocadinho, mas vale totalmente a pena esperar — recomendo muito
24 januari 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Olá Sofia,
Muito obrigada pelo seu comentário tão gentil! 💛
Ficamos muito felizes por saber que adorou os vestidos e a qualidade, e que reconhece o nosso cuidado no apoio ao cliente.
Sabemos que, por vezes, o tempo de entrega pode ser um pouco mais longo, mas é muito gratificante saber que considera que vale a pena esperar. Obrigada também pela recomendação! ✨
Com os melhores cumprimentos,
Equipa de Apoio ao Cliente – KAOÂ
I really love this brand❤️
24 juli 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hi Maria,
Thank you so much for your lovely message! 💛
We’re truly happy to know that you love our brand — it means the world to us. We can’t wait to see you again soon! ✨
Kind regards,
Customer Care Team – KAOÂ
La mia esperienza
Qualità ottima dell’abito. Indossato è Fedele alle immagini sul sito e anche i colori. Lo sceglierei ancora,ancora e ancora.
E per il servizio assistenza (via email) non posso che parlarne bene,sempre tempestivi e sempre una risposta.
Grazie 🫶🏻
13 juli 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Ciao Alessandra,
Grazie di cuore per le tue parole così gentili! 💛
Siamo felici di sapere che l’abito abbia soddisfatto pienamente le tue aspettative, sia per la qualità che per la fedeltà alle immagini e ai colori mostrati sul nostro sito.
Ci fa anche molto piacere sapere che hai apprezzato il nostro servizio di assistenza: rispondere in modo tempestivo e con attenzione è per noi una priorità.
A presto per nuove esperienze speciali! ✨
Cordiali saluti,
Team Assistenza Clienti – KAOÂ
I love my dress
I love my dress. Great product! Be aware that standard shipping can take up til 12 working days. Choose express if you need your item delivered earlier than that.
8 mei 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hi Zeynep,
Thank you so much for your lovely feedback! 💛
We’re so happy to hear that you love your dress and are pleased with the product.
We appreciate you sharing your note on delivery times — as a slow fashion brand, our standard shipping can indeed take a bit longer, so express shipping is a great option when items are needed sooner.
Kind regards,
Customer Care Team – KAOÂ
Já fiz várias compras na KAOÂ e só…
Já fiz várias compras na KAOÂ e só posso elogiar o atendimento ao cliente prestado pela marca assim como a qualidade das peças. É uma marca muito profissional e com quem continuarei a comprar.
16 juli 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Olá Carina,
Muito obrigada pela sua confiança e pelas suas palavras tão gentis! 💛
É um enorme orgulho saber que valoriza tanto o nosso atendimento como a qualidade das nossas peças. A sua satisfação é a nossa maior recompensa e será sempre um prazer voltar a recebê-la.
Com os melhores cumprimentos,
Equipa de Apoio ao Cliente – KAOÂ
I love this store
I love this store! The pieces are of great quality, modern, and beautifully finished. The service is always kind and friendly. It makes you want to take everything! I highly recommend it to anyone who enjoys dressing well with style and comfort. 👍👍
24 juli 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hi Isabel,
Thank you so much for your wonderful words! 💛
We’re delighted to know you love our store and appreciate the quality, modern style, and beautiful finishes of our pieces. It’s also great to hear you enjoy our kind and friendly service.
Your recommendation means a lot to us, and we look forward to welcoming you back soon! ✨
Kind regards,
Customer Care Team – KAOÂ
I ordered a dress recently and…
I ordered a dress recently and absolutely fell in love with it!
The delivery period is a bit long - they explained to me this is because they work with a low stock and produce pieces as they go. But I gotta say, the wait was worth it! The dress fits me like a glove and the material is amazing!
17 juli 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hi Ali,
Thank you so much for your lovely feedback! 💛
We’re so happy to hear that you fell in love with your dress and that it fits you perfectly. We truly appreciate your understanding of our slow fashion process — every piece is made with care, which can take a little longer, but we’re thrilled to know you feel it was worth the wait.
We hope to see you again soon for more special pieces! ✨
Kind regards,
Customer Care Team – KAOÂ
stay away from this site
stay away from this site. I’ve been waiting four weeks for my order and they keep giving me excuses. Honestly, this is super embarrassing for a company. Ten days ago they told me it would be shipped “sometime this week.” Then two days ago, they said “today.” And guess what? Still no tracking number. I’m definitely not ordering from here again. Save yourself the stress.
26 juni 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hi C.S,
We’re truly sorry for the delay and the frustration it has caused. As a slow‑fashion brand, most of our pieces are handmade to order by our atelier team. While our usual production time is relatively short, on rare occasions high demand or supply delays can extend this process.
We completely understand how disappointing it is to wait longer than expected, and we apologise if this was not communicated clearly from the start.
We truly appreciate your patience and feedback — it helps us improve our communication and continue creating quality, handmade pieces with care.
Kind regards,
Customer Care Team – KAOÂ
Best customer support and loveliest…
Best customer support and loveliest team. Thank you sooo much that you helped me if my bridesmaid outfit!
10 juli 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hi Laura,
Thank you so much for your kind words! 💛
We’re so happy to know that our team could help you with your bridesmaid outfit — it’s always a pleasure to be part of such special moments.
Wishing you an amazing day at the wedding, and we hope to see you again soon! ✨
Kind regards,
Customer Care Team – KAOÂ
Ho acquistato un vestito
Ho acquistato un vestito, ne è arrivato uno completamente diverso!
30 juni 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Ciao Simona,
Grazie per averci scritto. 💛
Ci dispiace davvero leggere quanto accaduto: ricevere un prodotto diverso da quello ordinato non è l’esperienza che desideriamo offrire alle nostre clienti. Si tratta sicuramente di un imprevisto che desideriamo verificare immediatamente.
Per poter controllare il tuo ordine e risolvere la situazione nel modo più rapido possibile, ti invitiamo a contattarci all’indirizzo hello@kaoaofficial.com
, indicando il numero dell’ordine e una foto dell’articolo ricevuto. La nostra squadra darà priorità al tuo caso per trovare la soluzione adeguata.
Grazie per la tua segnalazione e per darci l’opportunità di verificare quanto accaduto.
Cordiali saluti,
Team di Assistenza Clienti – KAOÂ
Non comprare!
Ho acquistato una tuta pagando 20 euro come costi di spedizione.
Chiedo di fare il reso e mi avvisano che dovrò pagare io i costi di spedizione, pari almeno a 25 euro.
Chiedo quindi di fare un cambio con un altro abito, mi dicono che possono emettere un voucher ma che poi dovrò ordinare un nuovo abito ripagando i costi di spedizione.
In pratica complessivamente ho sostenuto quasi 70 euro di costi di spedizione, quasi più di un abito.
Non ha assolutamente senso questo servizio. Se non sono in grado di sostenere la vendita in altri paesi non vendessero.
16 juni 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Ciao Giulia,
Grazie per aver condiviso la tua opinione. 💛
Ci dispiace leggere la tua insoddisfazione, ma desideriamo precisare che i costi di spedizione per i resi internazionali sono indicati in modo trasparente sul nostro sito prima dell’acquisto. Lavoriamo con corrieri internazionali e, purtroppo, le tariffe applicate non dipendono da noi.
Comprendiamo che le spese possano risultare elevate a seconda del Paese, e per questo motivo invitiamo sempre le clienti a verificare le condizioni di spedizione e reso prima di completare l’ordine.
Detto questo, vorremmo analizzare il tuo caso nello specifico per verificare se esistono opzioni più vantaggiose o se è possibile assisterti ulteriormente. Ti invitiamo a contattarci a hello@kaoaofficial.com
, indicando il numero dell’ordine.
Ti ringraziamo per il feedback: ci aiuta a migliorare continuamente il nostro servizio e la comunicazione con le nostre clienti.
Cordiali saluti,
Team di Assistenza Clienti – KAOÂ
Très deçue
Malgré une prise de mesures la combinaison est bcp trop grande avec un trou dans chaque poche.
Un renvoi non pris en charge, au vu des prix des vetements et du port, les retours devraient etre pris en charge pour un echange (ups demande 60 euros, presque la moitié du prix de la combi).
J'ai envoyé un mail pour informer le site et pas de reponse.
Je ne commandreai plus sur ce site.
27 mei 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Bonjour Murielle,
Nous sommes sincèrement désolés de lire votre retour et de savoir que votre expérience n’a pas été à la hauteur de vos attentes.
Il est bien entendu anormal qu’un article présente un défaut, et nous comprenons également votre déception concernant la taille et les frais de retour. Nous regrettons aussi l’absence de réponse à votre message, cela ne correspond pas au niveau de service que nous souhaitons offrir.
Bien à vous,
KAOÂ
Due to the poor reviews on here I was a…
Due to the poor reviews on here I was a bit worried about my dress arriving. I emailed them 9 working days after ordering since I hadn’t received an email with a shipping confirmation. They responded the same day saying my dress would be shipped soon and it arrived three days later. The dress is also gorgeous!
28 mei 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hello Mirthe,
Thank you for sharing your experience with us.
We completely understand your initial concerns, and we truly appreciate your patience while your order was being prepared. As each piece is carefully made, processing times can occasionally be slightly longer, but we always aim to keep our customers informed as clearly as possible.
We’re very happy to hear that your dress arrived safely and that you love it — that means a lot to us.
Kind regards,
KAOÂ
Avoid this company
Avoid this company. Over the past few months, I’ve tried ordering from KAOA, but the experience has been extremely disappointing.
My first order never arrived, and despite multiple attempts to get in touch, I’ve received no response. I clearly informed them that the item must either be replaced or resent, as I’ve paid for it but I’ve heard nothing back.
My second order was placed several weeks ago, and the only response I get is that the items haven’t been shipped with no further explanation or follow-up.
While their clothes may look beautiful, this is not a trustworthy company. Their customer service is terrible, and it seems they pick and choose who they want to respond to.
I will be filing a formal complaint, as they owe me €100 for items I never received but have been charged for.
23 mei 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hello Aina,
We’re very sorry to read your message and understand how frustrating this situation must be.
We’ve carefully checked our system, but unfortunately we’re unable to locate any orders under your name. To help us investigate this properly and assist you as quickly as possible, could you please confirm your order number(s)?
We take situations like this very seriously and will look into this with priority as soon as we have the correct details.
Kind regards,
KAOÂ
Bonjour j’ai réalisé une commande s
Je recommande Kaoa les yeux fermés ! La livraison est soignée, même à l'international, et on est bien informé des délais un peu plus longs. La robe est absolument magnifique, autant par sa couleur que par la qualité de la matière. Et les mensurations sont parfaitement conformes à ce qui est indiqué — aucune mauvaise surprise !
6 mei 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Bonjour Capucine,
Un grand merci pour votre message — nous sommes ravis de savoir que votre expérience vous a pleinement satisfaite.
C’est un vrai plaisir de lire que la robe, tant par sa couleur que par sa qualité, a été à la hauteur de vos attentes, et que les indications de taille vous ont permis de trouver la coupe parfaite.
Nous vous remercions sincèrement pour votre confiance et votre recommandation, et espérons avoir le plaisir de vous accompagner à nouveau très bientôt.
Bien à vous,
KAOÂ
Do not order from this company
Do not order from this company. Very poor customer service
29 april 2025
Review zonder uitnodiging
I purchased my order three weeks ago
I purchased my order three weeks ago. I have received no updates. I am contacting them. On Instagram, they said they would tell me when it would ship; on email, something else. Considering the amount paid, this is unprofessional. There is so much negative feedback; I should have trusted my instincts.
28 april 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Hello Ema,
We’re very sorry to read your message and understand your frustration.
KAOÂ operates as a slow fashion brand, which means that most of our pieces are made to order rather than held in stock. Each item is carefully produced after the order is placed, which can result in longer preparation times before shipping.
That said, we regret any confusion caused by the different information you received, as communication should always be clear and consistent.
Kind regards,
KAOÂ
Abiti mai ricevuti
Ho effettuato un ordine l’8 marzo da €429,30.
Dopo 20 giorni ancora non ho ricevuto nulla, nemmeno il tracking per la spedizione.
Più volte ho contattato il servizio clienti, che mi diceva che l’ordine sarebbe arrivato. Oggi, ho chiesto il rimborso, preannunciando azioni legali e hanno provveduto all’annullamento dell’ordine e alla restituzione della somma.
Purtroppo, ho perso 20 giorni e quegli abiti mi servivano e non li ho mai ricevuti.
27 maart 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Bonjour Chloé,
Merci beaucoup pour votre message — nous sommes ravis de lire que votre expérience a été à la hauteur de vos attentes.
Nous comprenons tout à fait les hésitations initiales, et c’est un plaisir de savoir que tout s’est déroulé sans souci, de la livraison au service client, jusqu’au traitement de votre retour.
Nous vous remercions sincèrement pour votre confiance et pour vos mots sur la qualité de nos pièces.
Au plaisir de vous accompagner à nouveau très bientôt.
Bien à vous,
KAOÂ
Très bonne expérience
J’avais un peu peur en voyant les avis mais je n’ai eu aucun soucis avec KAOA
La commande a été reçue dans les délais.
Service client très réactif pour ma part! Certains articles ne me convenaient pas, je les ai retournés à mes frais à l’adresse au Portugal et dans les 2h après la réception de mon colis, j’avais mon remboursement paypal!
La qualité des articles est top! Je recommanderai avec plaisir dans le futur
18 maart 2025
Review zonder uitnodiging
Antwoord van kaoaofficial.com
Bonjour Chloé,
Merci beaucoup pour votre message — nous sommes ravis de savoir que votre expérience a été positive du début à la fin.
C’est un vrai plaisir de lire que tout s’est déroulé comme prévu, tant au niveau de la livraison que du service client et du traitement de votre retour.
Nous vous remercions sincèrement pour votre confiance et pour vos mots sur la qualité de nos pièces.
Au plaisir de vous accompagner à nouveau très bientôt.
Bien à vous,
KAOÂ
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