Kassoom Reviews 132

Antwoord van Kassoom

30 mrt 2026

Dear Alpesh

Thank you for your feedback. We are pleased to hear that the guidance provided was helpful and that the lessons were clearly explained.

At Kassoom Tutoring, we place strong emphasis on clear communication and ensuring that both students and parents have a thorough understanding of lesson content and progress. Providing detailed support is an important part of our commitment to effective service delivery.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Dear Mumtaz,

Thank you for your feedback regarding Aahil. We greatly value constructive feedback as it aligns with Kassoom’s ethos of continuous improvement and student-focused learning.

At Kassoom Tutoring, our core philosophy is to provide personalized, high-quality academic support while fostering a culture of open communication and reflection. Constructive feedback from parents, students, and tutors is a vital part of this process, as it allows us to refine our teaching methods, adapt lesson plans, and ensure that every student receives the guidance and support they need to succeed.

We appreciate your input and thank you for contributing to our commitment to excellence and the ongoing development of our learning programmes.

Best
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Dear Steve

Thank you for your feedback. We are pleased to hear that your experience as an AQA student has been positive and that your tutor maintained a consistent and professional schedule.

At Kassoom Tutoring, we prioritise structured lesson delivery, reliability, and high standards of instruction to ensure that each student receives the support they need to achieve their academic goals. Your satisfaction reflects our commitment to providing effective and professional tutoring services.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

23 mrt 2026

Thank you so much for your wonderful feedback. We are delighted to hear that your daughter enjoys her lessons and has connected well with her tutor—this is incredibly important to us, as a positive learning relationship has such a meaningful impact on a child’s progress and confidence.

We’re also pleased to know that our teaching plans and parent visibility features have been helpful for you. We believe that keeping parents informed and involved is key to a successful learning journey, and we’re glad this has added value to your experience.

Thank you as well for your kind words and recognition of Armton’s support. We will be sure to pass along your appreciation to him. Our team is committed to providing supportive, structured, and high-quality tutoring, and feedback like yours inspires us to continue delivering our very best.

We truly appreciate your trust in us and look forward to supporting your daughter’s academic progress every step of the way.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Thank you for your feedback. We are pleased to hear that our liaison team was able to provide clear guidance on the individual lesson plan, test results, and access to previous class recordings.

Dear Ishrat

At Kassoom Tutoring, we place strong emphasis on professional, thorough, and courteous support, ensuring that parents have a full understanding of lesson structure, student progress, and available resources. Providing clear and accessible guidance is a key part of our service delivery, and we are glad to know that this was achieved during your experience.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Thank you for your feedback. We are pleased to hear that you found our team accommodating and that communication and support around specific lesson requirements met your expectations.

Dear Carlene

We place strong emphasis on understanding each student’s individual needs and ensuring that lessons are arranged and delivered in a way that is both effective and well-coordinated. Clear communication and flexibility are important parts of our service delivery, and we continuously work to ensure that families receive consistent and reliable support.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Dear Mrs Choto,

Thank you for your feedback and for sharing your experience so far. We are pleased to hear that your onboarding experience has been positive and that the information provided has helped you understand how Kassoom operates and how the academic support programme is structured.

We place a strong emphasis on being responsive, particularly during the initial stages, as we understand how important it is for parents to have clarity on lesson structure, planning, and academic goals from the beginning. Our team works to ensure that each student receives a structured support plan, clear lesson scheduling, and ongoing academic guidance aligned with their targets.

We appreciate your trust in Kassoom at this early stage of your journey with us, and we look forward to continuing to support your child’s academic progress and overall learning experience.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Dear Shanaz

Thank you for your thoughtful feedback.

We are pleased to hear that you found our service convenient and that the flexibility of tuition scheduling was well suited to your routine. Providing accessible and adaptable learning options is a key part of our commitment to supporting families effectively.

It is also encouraging to know that the affordability of our programmes met your expectations, as we strive to ensure quality academic support remains accessible without compromising on standards.

We are particularly glad to hear that your concerns and ideas were carefully considered and that the appropriate level of support was arranged for your child. At Kassoom Tutoring, we place strong emphasis on understanding individual student needs and tailoring our approach to ensure the best possible learning outcomes.

We sincerely appreciate your feedback and thank you for your trust in our service. We look forward to continuing to support your child’s academic progress.

Best
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Dear Raghda,

Thank you for your feedback. We are pleased to hear that you found the communication clear and that the Personalized Lesson Plan (PLP) is easy to use for tracking your child’s progress.

We place strong emphasis on maintaining clear communication and providing parents with accessible tools to monitor lessons, recordings, and academic progress. Ensuring that parents can easily navigate the platform and stay informed is an important part of our service delivery approach.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best
Chris
Customer Success Team

Antwoord van Kassoom

30 mrt 2026

Dear John

Thank you for taking the time to share your feedback.
We are pleased to hear that Theresa has made meaningful progress across her science subjects within a relatively short period.

It is encouraging to know that the combined efforts of the tutors and the wider support team contributed positively to her learning experience. At Kassoom, we place strong emphasis on structured academic support, consistent lesson delivery, and ongoing coordination between tutors and our support team to ensure each student is guided effectively.

We also prioritise regular communication and operational support to ensure that both students and parents have a clear understanding of progress, lesson access, and overall programme structure.

Your recommendation is greatly appreciated, and we thank you for your trust in Kassoom Tutoring. We remain committed to maintaining high standards of service delivery and academic support.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

23 mrt 2026

Thank you so much for sharing this wonderful feedback.

We’re truly delighted to hear how happy and proud you are of your son’s achievements. Completing his academics with such strong results is an outstanding milestone.

It’s especially rewarding to know that the flexibility of the Kassoom Tutoring programme and the professionalism of his tutor made a meaningful impact. Providing clear, consistent support and always being available to answer questions are values we hold dearly, and we’re glad these contributed to your son’s confidence and success.

Your recommendation means a great deal to us. Thank you for trusting us with your son’s academic journey, and we wish him every success as he moves forward into the next chapter.
Best,
Chris
Customer Success Team

Antwoord van Kassoom

31 mrt 2026

Dear Kiran,

Thank you for bringing this to our attention.

We would like to clarify that all cancellations are processed only after an internal verification across our systems. When you raised this concern, your account was promptly paused from our end. However, one of the payments had already been in process at that time, which is why it was still deducted.

As discussed, our manager has already been in touch with you regarding this matter. Following that conversation, we carried out a thorough internal review across all relevant departments to investigate the issue in detail.

After completing our checks, we proceeded with processing the full refund of the outstanding amount. We trust that this has now been resolved to your satisfaction.

We genuinely regret the inconvenience caused and appreciate your patience throughout this process. Thank you for giving us the opportunity to address your concerns.

Warm regards,
Kassoom Team

Antwoord van Kassoom

30 mrt 2026

We are pleased to hear that you found our team supportive.

We aim to always provide clear guidance and go the extra mile to ensure you understand the process.

At Kassoom Tutoring, we are committed to delivering a high standard of service, with a strong focus on clear communication, reliability, and ongoing support for both students and parents. We believe that effective service delivery is just as important as academic support, and we continuously strive to provide a professional, responsive, and supportive experience to all our clients.

We sincerely appreciate your feedback and thank you for placing your trust in Kassoom Tutoring. We look forward to continuing to support your child’s academic journey.

Best,
Chris
Customer Success Team

Antwoord van Kassoom

Geüpdatet op 31 mrt 2026

Hi,

Thank you for sharing your feedback.

We would like to clarify that, following your concern, our QC department carefully reviewed the session recordings. The tutor was present for the lesson; however, a link swap issue caused confusion. This was identified and addressed immediately that day.

To ensure there was no further disruption, we arranged a replacement tutor for your future lessons. In addition, we took extra steps to enhance your experience by assigning a teaching assistant to monitor each session—ensuring timely joining, proper lesson delivery, and adherence to a personalised lesson plan tailored to your needs.

As per your request, we also paused your billing while resolving the issue.

We regret the inconvenience caused and remain committed to providing a better experience moving forward.

Warm regards,
Kassoom Team