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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I’m frankly appalled at the complete lack of response from your organisation since yesterday. With my daughter’s exams just five days away, your tutor’s unexplained absence from a scheduled sessi... Toon meer

Beoordeeld met 5 van de 5 sterren

Theresa started at a low base with 3 science subjects. Her tutors, Anas and Winston helped her to improve significantly in a matter of a few months. The support team, including, Arias, Pam and Armton... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m really grateful for my English teacher, Olumide. His lessons are clear, helpful, and always enjoyable. He explains things in a way that makes everything easier to understand, and he’s always p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Deepak has been an incredible support for my daughter and her progress in math has been outstanding. Since working with him, she has moved up to a higher level at school and is now on a very posit... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bijles
  2. Onderwijsaanbieder
  3. Privétutor

Geschreven door het bedrijf

The Highest Quality Tutors at the Unbeatable Prices! Kassoom has the highest quality curriculum experts as tutors. We have 1000's of past exam practice questions across all subjects /topics to ace exams. We have the highest interactivity to maximize results. Take a FREE TRIAL, take advantage of any SPECIAL OFFER and see for yourself!


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

132 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 73% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 4 van de 5 sterren

The teaching at Kassoom is very good

The teaching at Kassoom is very good, and the sessions are interactive. The science teacher assigned to my son helps a lot in improving his concept clarity. Also, the tutor helped him prepare well for his board exams. The pricing is also fair and transparent. Overall, a smooth experience

21 april 2026
Beoordeeld met 1 van de 5 sterren

I’m frankly appalled at the complete…

I’m frankly appalled at the complete lack of response from your organisation since yesterday. With my daughter’s exams just five days away, your tutor’s unexplained absence from a scheduled session is unacceptable in itself—but what’s worse is the total silence that has followed.

We have repeatedly tried contacting you via phone and WhatsApp, and for over 24 hours we have been met with nothing but disregard. This level of negligence, especially at such a critical time, is not just unprofessional—it’s inexcusable.

We have paid for a service that you have failed to deliver when it matters most. At this point, it feels like we’ve been completely let down and short-changed. I expect an immediate response and a clear explanation for this failure.

23 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Issue resolved — good teaching quality, but initial experience could be clearer.

Issue resolved — good teaching quality, but initial experience could be clearer.
I previously had concerns regarding unclear terms and billing. To their credit, Kassoom reviewed the matter and resolved it amicably.

The maths teacher allocated to us was actually very good, and the teaching quality was strong.

There is still room for improvement in terms of scheduling and communicating commitments upfront, but overall a fair resolution was reached.

14 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Armton was very helpful and detailed…

Armton was very helpful and detailed all the lessons that had been taught

28 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Dear Alpesh

Thank you for your feedback. We are pleased to hear that the guidance provided was helpful and that the lessons were clearly explained.

At Kassoom Tutoring, we place strong emphasis on clear communication and ensuring that both students and parents have a thorough understanding of lesson content and progress. Providing detailed support is an important part of our commitment to effective service delivery.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Aahil

Constructive feedback

27 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Dear Mumtaz,

Thank you for your feedback regarding Aahil. We greatly value constructive feedback as it aligns with Kassoom’s ethos of continuous improvement and student-focused learning.

At Kassoom Tutoring, our core philosophy is to provide personalized, high-quality academic support while fostering a culture of open communication and reflection. Constructive feedback from parents, students, and tutors is a vital part of this process, as it allows us to refine our teaching methods, adapt lesson plans, and ensure that every student receives the guidance and support they need to succeed.

We appreciate your input and thank you for contributing to our commitment to excellence and the ongoing development of our learning programmes.

Best
Chris
Customer Success Team

Beoordeeld met 4 van de 5 sterren

As an AQA student so far I am happy…

As an AQA student so far I am happy with my tutor. The professional instructor adhered to the schedule.

2 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Dear Steve

Thank you for your feedback. We are pleased to hear that your experience as an AQA student has been positive and that your tutor maintained a consistent and professional schedule.

At Kassoom Tutoring, we prioritise structured lesson delivery, reliability, and high standards of instruction to ensure that each student receives the support they need to achieve their academic goals. Your satisfaction reflects our commitment to providing effective and professional tutoring services.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

It’s been so great to not only get a…

It’s been so great to not only get a tutor who my daughter really likes but the teaching plans and visibility is great for parents. Thanks to Armton for taking me through it.

19 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Thank you so much for your wonderful feedback. We are delighted to hear that your daughter enjoys her lessons and has connected well with her tutor—this is incredibly important to us, as a positive learning relationship has such a meaningful impact on a child’s progress and confidence.

We’re also pleased to know that our teaching plans and parent visibility features have been helpful for you. We believe that keeping parents informed and involved is key to a successful learning journey, and we’re glad this has added value to your experience.

Thank you as well for your kind words and recognition of Armton’s support. We will be sure to pass along your appreciation to him. Our team is committed to providing supportive, structured, and high-quality tutoring, and feedback like yours inspires us to continue delivering our very best.

We truly appreciate your trust in us and look forward to supporting your daughter’s academic progress every step of the way.

Best,
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Great support from liason team

The laison team walked me through the individual lesson plan, tests results, and how to access the previous class recordings. Armton, responsible for the academic liason, was very thorough, professional, and courteous.

17 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Thank you for your feedback. We are pleased to hear that our liaison team was able to provide clear guidance on the individual lesson plan, test results, and access to previous class recordings.

Dear Ishrat

At Kassoom Tutoring, we place strong emphasis on professional, thorough, and courteous support, ensuring that parents have a full understanding of lesson structure, student progress, and available resources. Providing clear and accessible guidance is a key part of our service delivery, and we are glad to know that this was achieved during your experience.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Very accommodating and very well at…

Very accommodating and very well at communicating and helping with specific needs for lessons.

12 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Thank you for your feedback. We are pleased to hear that you found our team accommodating and that communication and support around specific lesson requirements met your expectations.

Dear Carlene

We place strong emphasis on understanding each student’s individual needs and ensuring that lessons are arranged and delivered in a way that is both effective and well-coordinated. Clear communication and flexibility are important parts of our service delivery, and we continuously work to ensure that families receive consistent and reliable support.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Highly Resposive

We have been with Kassoom now for just a little under two weeks. Besides the timeframe i have had a great experience with Kassoom so far. Armton has been very helpful in understanding how Kassoom run and how they plan on assisting my child with guaranteed grades.

11 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Dear Mrs Choto,

Thank you for your feedback and for sharing your experience so far. We are pleased to hear that your onboarding experience has been positive and that the information provided has helped you understand how Kassoom operates and how the academic support programme is structured.

We place a strong emphasis on being responsive, particularly during the initial stages, as we understand how important it is for parents to have clarity on lesson structure, planning, and academic goals from the beginning. Our team works to ensure that each student receives a structured support plan, clear lesson scheduling, and ongoing academic guidance aligned with their targets.

We appreciate your trust in Kassoom at this early stage of your journey with us, and we look forward to continuing to support your child’s academic progress and overall learning experience.

Best,
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Very good for convenience

Very good for convenience. Tuition times for around my life. Affordable as well. Armton listened to my ideas and concerns and was helpful in getting the right level of support for my child.

9 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Dear Shanaz

Thank you for your thoughtful feedback.

We are pleased to hear that you found our service convenient and that the flexibility of tuition scheduling was well suited to your routine. Providing accessible and adaptable learning options is a key part of our commitment to supporting families effectively.

It is also encouraging to know that the affordability of our programmes met your expectations, as we strive to ensure quality academic support remains accessible without compromising on standards.

We are particularly glad to hear that your concerns and ideas were carefully considered and that the appropriate level of support was arranged for your child. At Kassoom Tutoring, we place strong emphasis on understanding individual student needs and tailoring our approach to ensure the best possible learning outcomes.

We sincerely appreciate your feedback and thank you for your trust in our service. We look forward to continuing to support your child’s academic progress.

Best
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Great communication and easy to follow…

Great communication and easy to follow up your child progress on their personal planned lessons page . Thanks to Armton who guided me to access this page and use it

9 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Dear Raghda,

Thank you for your feedback. We are pleased to hear that you found the communication clear and that the Personalized Lesson Plan (PLP) is easy to use for tracking your child’s progress.

We place strong emphasis on maintaining clear communication and providing parents with accessible tools to monitor lessons, recordings, and academic progress. Ensuring that parents can easily navigate the platform and stay informed is an important part of our service delivery approach.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best
Chris
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Theresa Armstrong

Theresa started at a low base with 3 science subjects. Her tutors, Anas and Winston helped her to improve significantly in a matter of a few months. The support team, including, Arias, Pam and Armton were also excellent. I would be happy to recommend Kassoom to others.

9 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Dear John

Thank you for taking the time to share your feedback.
We are pleased to hear that Theresa has made meaningful progress across her science subjects within a relatively short period.

It is encouraging to know that the combined efforts of the tutors and the wider support team contributed positively to her learning experience. At Kassoom, we place strong emphasis on structured academic support, consistent lesson delivery, and ongoing coordination between tutors and our support team to ensure each student is guided effectively.

We also prioritise regular communication and operational support to ensure that both students and parents have a clear understanding of progress, lesson access, and overall programme structure.

Your recommendation is greatly appreciated, and we thank you for your trust in Kassoom Tutoring. We remain committed to maintaining high standards of service delivery and academic support.

Best,
Chris
Customer Success Team

Beoordeeld met 4 van de 5 sterren

Good and well structure

Good and well structure

5 maart 2026
Review zonder uitnodiging
Logo Kassoom

Antwoord van Kassoom

Thank you so much for sharing this wonderful feedback.

We’re truly delighted to hear how happy and proud you are of your son’s achievements. Completing his academics with such strong results is an outstanding milestone.

It’s especially rewarding to know that the flexibility of the Kassoom Tutoring programme and the professionalism of his tutor made a meaningful impact. Providing clear, consistent support and always being available to answer questions are values we hold dearly, and we’re glad these contributed to your son’s confidence and success.

Your recommendation means a great deal to us. Thank you for trusting us with your son’s academic journey, and we wish him every success as he moves forward into the next chapter.
Best,
Chris
Customer Success Team

Beoordeeld met 1 van de 5 sterren

Do not give these people your bank…

Do not give these people your bank details. We received tutoring for several months for GCSE Spanish and maths. We were generally happy with them. When we terminated, money continued to be taken. After weeks of WhatsApp and phone conversations the payments stopped with promises of a refund. After further weeks of chasing and excuses and delaying tactics, they stopped communicating. After a couple months of silence, another payment has been taken. They now owe us around £800. Stay away from them.
Update: we have actually had 2 occasions where a "manager" has called us (they don't have a number to call them!), asked about when the payments came out and promised to refund us. This has never materialised and I have had to WhatsApp the rep a number of times to see what's happening, but have only been met with more apologies and thanking me for my patience. I am at my wits end! It's like being gaslit

1 juli 2025
Review zonder uitnodiging
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Antwoord van Kassoom

Dear Kiran,

Thank you for bringing this to our attention.

We would like to clarify that all cancellations are processed only after an internal verification across our systems. When you raised this concern, your account was promptly paused from our end. However, one of the payments had already been in process at that time, which is why it was still deducted.

As discussed, our manager has already been in touch with you regarding this matter. Following that conversation, we carried out a thorough internal review across all relevant departments to investigate the issue in detail.

After completing our checks, we proceeded with processing the full refund of the outstanding amount. We trust that this has now been resolved to your satisfaction.

We genuinely regret the inconvenience caused and appreciate your patience throughout this process. Thank you for giving us the opportunity to address your concerns.

Warm regards,
Kassoom Team

Beoordeeld met 5 van de 5 sterren

Kassoom tutoring

Very supportive, particularly Armton who went beyond and over making sure we understood everything.

2 maart 2026
Review zonder uitnodiging
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Antwoord van Kassoom

We are pleased to hear that you found our team supportive.

We aim to always provide clear guidance and go the extra mile to ensure you understand the process.

At Kassoom Tutoring, we are committed to delivering a high standard of service, with a strong focus on clear communication, reliability, and ongoing support for both students and parents. We believe that effective service delivery is just as important as academic support, and we continuously strive to provide a professional, responsive, and supportive experience to all our clients.

We sincerely appreciate your feedback and thank you for placing your trust in Kassoom Tutoring. We look forward to continuing to support your child’s academic journey.

Best,
Chris
Customer Success Team

Beoordeeld met 1 van de 5 sterren

Tutors continuously late and then they…

Tutors continuously late and then they always say they will monitor it evening though it’s eating into our money.
Can not say nothing good about them. Communication is non existent when tutors aren’t available

26 februari 2026
Review zonder uitnodiging
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Antwoord van Kassoom

Hi,

Thank you for sharing your feedback.

We would like to clarify that, following your concern, our QC department carefully reviewed the session recordings. The tutor was present for the lesson; however, a link swap issue caused confusion. This was identified and addressed immediately that day.

To ensure there was no further disruption, we arranged a replacement tutor for your future lessons. In addition, we took extra steps to enhance your experience by assigning a teaching assistant to monitor each session—ensuring timely joining, proper lesson delivery, and adherence to a personalised lesson plan tailored to your needs.

As per your request, we also paused your billing while resolving the issue.

We regret the inconvenience caused and remain committed to providing a better experience moving forward.

Warm regards,
Kassoom Team

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