I’m frankly appalled at the complete lack of response from your organisation since yesterday. With my daughter’s exams just five days away, your tutor’s unexplained absence from a scheduled sessi... Toon meer
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Lees wat reviewers zeggen
Theresa started at a low base with 3 science subjects. Her tutors, Anas and Winston helped her to improve significantly in a matter of a few months. The support team, including, Arias, Pam and Armton... Toon meer
Bedrijf heeft geantwoord
I’m really grateful for my English teacher, Olumide. His lessons are clear, helpful, and always enjoyable. He explains things in a way that makes everything easier to understand, and he’s always p... Toon meer
Bedrijf heeft geantwoord
Deepak has been an incredible support for my daughter and her progress in math has been outstanding. Since working with him, she has moved up to a higher level at school and is now on a very posit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Highest Quality Tutors at the Unbeatable Prices! Kassoom has the highest quality curriculum experts as tutors. We have 1000's of past exam practice questions across all subjects /topics to ace exams. We have the highest interactivity to maximize results. Take a FREE TRIAL, take advantage of any SPECIAL OFFER and see for yourself!
Contactgegevens
Verenigd Koninkrijk
- kassoom.com
4,1
Goed
132 reviews
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Be careful with the payments
This private tutoring academy has tried to charge me for more lessons than my daughter actually had. Keep careful records and note all lessons received and all payments made. If a lesson is missed for any reason, because you can’t attend, record it and keep the communications.
I was told that I had paid for fewer lessons than were given, and I had to prove that all the lessons taken were reflected in the bank records. They are a disaster. You send WhatsApp messages and they take a long time to reply, then they change their WhatsApp number and you don’t know which one to write to or if they are even active.
Right now, I am incredibly stressed. I was told I hadn’t paid for lessons, and I felt an enormous frustration. I had to send WhatsApps with changes of lesson days, for vacation lessons, and provide them with bank statements showing all the lessons paid for. I don’t understand it. On top of that, you don’t know who to send it to or who is receiving it. I feel helpless.
I have never been told that I hadn’t paid for something. I don’t owe anyone anything. Be careful.
After all the frustration, a supervisor called me and asked what I wanted, as if I were the one who caused all of this, and offered me a free lesson. I don’t want anything. They are the ones who caused the problem. And then they offer me a free lesson? No, I just want them to stop accusing me of not having paid.”
3 februari 2026
Review zonder uitnodiging
Antwoord van Kassoom
Dear Juana,
Thank you for sharing your detailed feedback.
This situation occurred due to an issue with our automatic lesson counting system, which led to a temporary mismatch in lesson records. As soon as this was identified, our team investigated and resolved it promptly.
We understand how stressful this must have felt, especially with the need to verify records and communication challenges. Please be assured that your account has now been reviewed thoroughly, and everything is running smoothly. Your lessons are continuing as planned without any discrepancies.
If you need any further assistance or clarification, please feel free to contact us—we are always here to help.
We sincerely regret the inconvenience caused and appreciate your patience.
Warm regards,
Kassoom Team
Tutoring ok
Tutoring went ok
But I believe it’s a scam they continue to take money out my account when we finished lessons in October
Asked for a refund and they agreed but now have refused to take my calls,emails and messages I also received a message saying that everything was resolved and they had try to contact me and that was a complete lie
Nothing has been resolved still to this day
Stay clear off this scam
21 januari 2026
Review zonder uitnodiging
Antwoord van Kassoom
Dear Ryan,
Thank you for your feedback.
We understand how important your account is and apologise for any frustration this situation may have caused. Our team attempted to reach you multiple times regarding your account.
While we were unable to connect right away, we paused your billing to avoid additional charges. We are glad that our manager was eventually able to reach you to resolve this issue, and, as discussed, your account was cancelled.
We sincerely regret any inconvenience and appreciate you bringing your concerns to our attention.
Warm regards,
Kassoom Team
Quick Results and Helpful Support
My child showed better results within weeks. Their customer support was very helpful and responsive.
10 januari 2026
Review zonder uitnodiging
Antwoord van Kassoom
Thank you so much for your kind words!
We’re delighted to hear that your child made noticeable progress in just a few weeks—that’s exactly the kind of impact we hope to make. At Kassoom Tutoring our team is dedicated to providing both exceptional learning support and caring, responsive service at every step. Your positive experience means a great deal to us, and we’re excited to continue supporting your child’s growth and success.
Best,
Chris
Customer Success Team
They are not an honest business
They are not an honest business, paid for a few lessons, after that they somehow used my banking details to deduct money monthly without my permission, pleaded for a refund that I am still waiting for. Use them at your own risk, fraudulent, fraudulent.
13 januari 2026
Review zonder uitnodiging
Antwoord van Kassoom
Dear Sindiso,
Thank you for sharing your feedback.
We would like to clarify that when signing up, payment details are securely added through Stripe, and we do not have access to or store any customer bank details on our end. All payments are processed through this secure platform.
To pause or stop future payments, a request can be made via email or by contacting our customer support team, which ensures billing is handled accordingly.
As discussed during our phone conversation, we worked with you to review and resolve your concerns.
We regret any inconvenience caused and appreciate you bringing this to our attention.
Warm regards,
Kassoom Team
I was urgently looking for a maths tutor...
I was urgently looking for a maths tutor for my two children aged 15 and 12, when I came across Kassoom. I've been with Kassoom for 4 months and my kids have really settled well with their maths teacher Rusenza. He's an amazing teachger who listens to my childrens needs within the maths subject and helps them to achieve their top grades! I highly recommend Kassoom if you're looking for any tutors, and if you're looking for a maths tutor, you must definitely ask for Rusenza!
19 december 2025
Review zonder uitnodiging
Antwoord van Kassoom
Thank you so much for sharing such detailed and encouraging feedback with us.
We’re delighted to hear that both of your children have settled in so well with Kassoom and that their experience with Kassoom Tutors has been so positive. Our tutors focus on a teaching style centered around listening carefully to each student’s needs, identifying gaps in understanding, and adapting lessons to suit their individual learning pace. This personalized approach is especially important in Math's, and it’s wonderful to see it helping your children build confidence and work towards their top grades.
At Kassoom, we pride ourselves on matching students with tutors who are not only subject experts but also patient, supportive, and highly engaging. Your recommendation means so much to us, and we truly appreciate your trust in our service over the past four months.
Thank you once again for choosing Kassoom and for highlighting our tutors’ excellent teaching.
We look forward to supporting your children's continued academic success and celebrating many more of their achievements.
Best,
Chris
Customer Success Team
Robin is a really great and well…
Robin is a really great and well constructed tutor. His teaching styles are very understandable.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Kassoom
Thank you so much for your feedback.
We’re delighted to hear that you’ve had such a positive experience with a Kassoom Tutor. Our tutors always focus on providing a personalised lesson plan and a well-structured teaching style. The ability to explain concepts in a simple, understandable way is a quality we greatly value in our team.
Thank you for taking the time to share your experience. We’re so pleased that one of our exceptionally skilled and patient tutors has been able to support your learning so effectively.
Best,
Chris
Customer Success Team
My English lesson has been amazing
My English lesson has been amazing! I have improved a lot in my English Language and Literature tasks and I strongly recommend my English teacher, Olumide for students who want to ace GCSE English Language and Literature exams
12 december 2025
Review zonder uitnodiging
Antwoord van Kassoom
Thank you for your excellent feedback.
We’re delighted to hear that your English lessons have been such a positive experience and that you’ve seen clear improvement in both English Language and Literature. Our Tutors' skill, subject expertise, and ability to prepare students effectively for GCSE exams—especially through the use of past paper exams—truly make a difference, and we’re proud to have them on our team.
Thank you for your strong recommendation. We wish you continued success as you work towards achieving your GCSE English Language and Literature exams.
Best,
Chris
Customer Success Team
Rusenza (Computer Science tutor)
My computer science tutor Rusenza has helped me improve my grades from a grade 6 to a grade 9 and now i am almost certain that I will be getting those top grades because of him
11 december 2025
Review zonder uitnodiging
Antwoord van Kassoom
Thank you so much for sharing such fantastic feedback with us.
We’re absolutely thrilled to hear about the remarkable progress you’ve made in Computer Science and that our Tutor has played such a pivotal role in your journey from a grade 6 to a grade 9. This is an outstanding achievement and a true testament to both your dedication and our tutor's expertise.
We wish you continued success as you strive for those top grades, and we’ll be sure to share your kind words with our Tutor.
Best,
Chris
Customer Success Team
Highly trustworthy
Kassoom are very trustworthy! After joining, we had to move countries. I asked for a refund, and it was done instantly. Very pleased with them!
4 december 2025
Review zonder uitnodiging
Antwoord van Kassoom
Thank you so much for your kind review.
We’re truly delighted to hear that you found Kassoom trustworthy and that the refund process was handled quickly and smoothly during your relocation. Customer confidence and transparency are extremely important to us, and we’re glad we could support you as your circumstances changed.
Thank you again for sharing your experience. We wish you all the best in your new location and hope to serve you again in the future.
Best,
Chris
Customer Success Team
Good customer services with Elmar
I initially had a bad experience with Kassoom. But I dealt with Elmar who was very good in getting my case dealt with appropriately and made sure that everything was sorted before closing the case. Thank you for the voucher as an apology and the constant reassurance.
30 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
Thank you very much for taking the time to share your feedback with us.
We sincerely apologise for the difficulties you initially experienced with Kassoom and truly appreciate your patience as we worked to resolve the matter. We are delighted that Elmar was able to offer attentive support, handle your case with care, and ensure all concerns were addressed before closure.
Your satisfaction remains our top priority, and we’re glad that the voucher and ongoing reassurance helped to restore your confidence in our service. We will gladly share your kind words with Elmar.
Thank you once again for your understanding and for giving us the opportunity to make things right. We look forward to serving you again in the future.
Best,
Chris
Customer Success Team
Strong Recomendation for Mr Olumide
Mr Olumide has been an amazing teacher for English. He has really boosted my grades and my knowledge overall. Recommend him for anyone wanting to hit high grades!
22 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
Dear Krisanth
Thank you for your kind words and strong recommendation.
At Kassoom Tutors, we are dedicated to creating personalized, high-quality lesson plans tailored to each student’s unique needs.
The effort we invest in our lesson plans has consistently boosted students' grades and enhanced their confidence in English.
We take pride in our dedication to ensuring your progress through a patient and supportive approach.
Your feedback is invaluable to us, and we are proud to have played a significant role in your journey towards achieving high grades.
Keep aiming high — you are on the right path!
Best,
Chris
Customer Support Team
I’m really grateful for my English…
I’m really grateful for my English teacher, Olumide. His lessons are clear, helpful, and always enjoyable. He explains things in a way that makes everything easier to understand, and he’s always patient when I need help.
Thanks to Olumide’s teaching, I’ve improved a lot and did much better in my mock exams. His support and encouragement make a big difference, and I truly appreciate everything he does.
Olumide is an amazing teacher, and I’m glad to be in his class
21 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
Dear Vinayak Sabrish,
At Kassoom, we take great pride in providing high-quality teaching, and it’s clear that our tutors’ dedication is making a real difference.
Thank you for sharing your wonderful feedback about your English teacher. We are truly delighted to hear that the lessons have been clear, engaging, and supportive.
Your improvement in your mock exams is fantastic, and we’re thrilled that our tutor's guidance has helped you grow in confidence and skill. We will be sure to pass on your kind words to the tutor—feedback like this means a lot to them.
Thank you once again for taking the time to share your experience. We’re proud to have you as part of the Kassoom community and look forward to supporting you throughout your learning journey.
Best regards,
Chris
Customer Success Team
I 100% recommend Winston he has got be…
I 100% recommend Winston he has got be up by one grade in the space of a few months before him I wasn’t passing my subject and now I’m on a great track all because of him he’s so funny and keeps you so engaged in the lesson thank you Winston and thank you kasssoom!!
21 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
Dear Cosumer
Thank you so much for your wonderful feedback!
We at Kassoom are thrilled to hear about your progress over the past few months—advancing a whole grade is an impressive achievement that reflects the dedicated investment of our tutors.
Kassoom Tutors are pleased to know that you’re enjoying the lessons and staying engaged.
We appreciate your kind words they truly mean a great deal.
We strive to create a positive and enjoyable learning environment, and that’s always our goal.
Knowing that you’re now on the right track truly means a lot to us.
Kassoom Tutors will always support your academic journey into excellence.
Keep up the excellent work!
Best,
Chris
Customer Success Team
Great tutoring service
Great tutoring service, kasoom is very helpful with the customer service and Tutor Winston has really helped me. Would recommend
21 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
Dear Yuvraaj Aheer
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’ve had a great experience with Kassoom Tutors and that our customer service team has been helpful throughout your journey.
It’s fantastic to know that your tutor has provided effective support—at Kassoom, we take great pride in offering knowledgeable, dedicated tutors who prioritise student understanding and progress.
We truly appreciate your recommendation and look forward to continuing to support you in achieving your academic goals.
Best,
Chris
Customer Success Team
Antwoord van Kassoom
Thank you so much for your kind feedback!
At Kassoom, we care deeply about the academic future of your children and are committed to providing the highest quality tutors.
Our team undergoes rigorous training and selection to ensure every student receives the best support. We’re glad you found our advice helpful and look forward to continuing to support your academic journey.
Sincerely Chris
Customer Support Team
This tutoring service is the best!
This tutoring service is the best! My English Tutor, Olumide, has been really helpful and now, I am able to understand the tasks that my English and English Literature teachers set for me.
13 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear that you consider our tutoring service the best—feedback like yours truly inspires our entire team.
It’s fantastic to know that your Kassoom tutor has been instrumental in supporting your English and English Literature studies.
Our tutors provide clear explanations and a personalized approach, so we’re delighted to hear that this has helped you tackle your school tasks with greater confidence.
Your impressive progress is a testament to both your commitment and the focused support you’ve received during your sessions. We’re proud to be part of your learning journey and look forward to continuing to help you build strong skills in English.
Sincerely Chris
Customer Support Team
Olumide is a good teacher
12 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
At Kassoom, we love seeing our students grow in confidence and understanding—your words are a wonderful reminder of why we do what we do.
We’re excited to continue supporting you on your academic journey! Kassoom Tutors always bring energy, clarity, and real passion to every session. We strive to make a positive impact on your learning.
Thank you for being part of the Kassoom community!
Sincerely,
Chris
Customer Support Team
I do not recommend after bad experience
While the tutoring was good I am completely unhappy with the fact that I had settled all payment and few months afterwards I receive letter from debt collecting agency request debt because 35 day written notice to cancel was not given
Even though at start had advised that it was only for child until A level exams - At no point did anyone advise me in writing about the 35 day written notice for cancellation
This feels a scam by an unprofessional accounts team that just seem to want to extract as much money as they can from you
I am very disappointed with them
10 november 2025
Review zonder uitnodiging
Antwoord van Kassoom
Dear Sean,
Thank you for your feedback.
We would like to highlight that tutor availability is scheduled and secured in advance, and tutors are compensated to ensure they are available for all your planned lessons. At the time of joining, the contract details are shared, clearly outlining the 35-day written notice period required for cancellation, as these arrangements are made in advance.
We truly appreciate your openness in sharing your concerns, and we recognise how disappointing this has been. After our discussion, we worked together to review your situation and address your needs.
Your feedback is important to us, and we are continuously working to improve our communication and processes to provide a better experience.
Warm regards,
Kassoom Team
good tutoring
They have carefully taken my request into consideration.
1 mei 2025
Review zonder uitnodiging
Price is reasonable
Price is reasonable, and tutor is responsible.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Kassoom
At Kassoom Tutors we’re glad to hear that you find our pricing reasonable and your tutor responsible—this is exactly what we aim for.
At Kassoom Tutors, we are committed to offering affordable tutoring without ever compromising on quality.
Our tutors are carefully selected, thoroughly trained, and dedicated to providing every student with clear explanations, personalized support, and real academic progress.
We truly appreciate your review and are delighted to know that our service is meeting your expectations.
Thank you for choosing Kassoom Tutors!
Sincerely Chris
Customer Support Team
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