Katanamart UK Reviews 

Ordering was simple as the website is easy to navigate. I found what I wanted, placed the order and got a confirmation date. My nagamaki took a while longer to get to me but it is hand forged to order, not mass produced.
It finally reached me and I am delighted with it. It is very well balanced, it has a beautiful hamon and finish, and it was really worth the wait.
I would happily buy from Katamart again!

I’m really happy with my purchase! The product is really good quality and definitely worth the money.

I also had a small issue with my order, but the customer service team was very helpful and made the whole process easy. They were quick to respond, understanding and kept me updated until everything was sorted.

I’ve now received the product and I’m really pleased with it. I would definitely recommend this company, not only because of the quality of the product but also because of their excellent customer service. Thank you for all your help.

We waited nearly two months for the sword, but it was never delivered to us. The delivery was attempted while we were away on holiday, and the parcel was returned to the seller. We received no updates or clear communication about what had happened.

The seller then asked us to pay an additional £54 for redelivery. We have not received a refund, so we have had to contact PayPal to try to resolve this. The communication and customer service have been extremely poor, and the issue is still unresolved. I would not recommend this seller.

Appalling company to deal with. Wish I had read the reviews first. Customer service is dreadful. You get a generated email when you enquire about your order. The phone number on the website , no one answers.
Still not received my order from over 2 months ago.
They state they keep you updated which they don't.
I messaged again this morning saying I'm going to cancel order and get bank to reverse the payment. All of a sudden they respond straight away saying they have just been told it has now left customs on the way to there warehouse. I was told the same a week over a week ago. Don't trust this company and would never recommend them. I'm giving them till next week if no order then cancelling and getting payment reversed not waiting for them to pay me back months later. Avoid at all costs

Higo Koshirae Iaito Generation 2.
The only issues I had were around logistics, The length of time it takes from order to delivery however the response to my emails from Alex were quick and reassuring. (so you do need to be patient) and not receiving a tracking number. Which made the courier's job somewhat a frightening experience when the German Shepherd's appeared. After just short of four months of continuance use and sometimes intense training the Quality of the Higo Koshirae Iaito is remarkably good and has exceeded my expectations given the price. The lenght and balance is perfect for myself. All in all really impressed with Higo Koshirae Iaito. I also received both the free sword stand and Maintenance kit "yet another saving not having to purchase the items"
I wish I could upload photos to show the actual Quality of Iaito now after 4 months of use pretty impressive.

I cannot understand why a 3.6 stars on here.
I've previously ordered two Swords plus another (July 2026)
My previous two Swords, a matching Katana and Wakizashi were almost perfect, just a tad fettling made them 100%
Please keep in mind Swords do take a few weeks to arrive so please don't worry that you have been scammed. This Company is Legit (not a scam) just be patient and your order will arrive (around four weeks)
If you're in the UK, no worries about Customs, VAT etc as its all inclusive.
Purchase from KatanaMart UK and you will not be upset.
Plus I cannot fault the updates and personal messages from Alex, every step is updated from them.
These Guy's get a 10/10 from me.
Huge thank you to both Alex and all at Katana Mart UK from me 10/10

Please read other reviews, when the company fails to deliver the item you will be unlawfully charged for their mistakes.

Similar to others experiences I’ve had nothing but trouble whilst trying to get a refund, I asked to arrange redelivery they insisted repeatedly that I needed to pay £62 returns and redelivery fees before they would send it again, this wouldn’t be completely unreasonable if it was my fault but the delivery company never turned up, I was waiting in the whole time, on one of the alleged attempts it was scanned in Telford which is over 45 minutes away from my home. I was left with no choice but to request a refund which then took a further month to be processed and when I finally do get the refund they have deducted the fee illegally. For your own sake don’t go with these guys, they will try to make out their mistakes to be your fault, their customer services are not operating lawfully based on uk laws. Unfortunately silly me did not read trust pilot until after placing my order. I ordered this on the 11th April it is now 29th May, still not fully resolved.

In response to the sellers comment, you are able to reclaim these costs with the shipper when they have made a mistake which in this case they did, therefore it is your responsibility to provide redelivery as the consumer is unable to get involved because they are not the client to the delivery company the seller is, and you also can’t charge shipping costs on an item that was free delivery in the first place. Arguing over reviews rather than just providing sufficient customer services isn’t a good look for the company in my opinion, I certainly won’t be buying anything from this company ever again.

Ordered the Katakura limited edition sword and a sageo, was notified that it was on back order due to being sold out in the UK, I messaged them and got a fast response from Alex saying they were importing it from there European warehouse and it would take a month, and low and behold a month later I got the dispatch notification and a couple of days later received my sword which is top notch. I couldn't be any happier with the customer service and the product!

I ordered a katana Takenomori iaido, altough its the first and never held a sword before feels amazing on the hands,sturdy, the blade is beautifull and the sound...oh the sound...will raise every air😉 Saya is textured and can really feel it.
Alex on custumer support is a machine anything i needed was just on a reach of an email and he would deliver.
I have 0 to say negative and all the good to praise.im in Northen Ireland and there was 0 issues if concerned. They became my store to go.will for sure buy more pieces of art. Thanks for all 🙏

Set of 3 swords ordered in Jan., expected delivery date some time in Feb., arrived mid-March. Website pictures show scabbards tied with cobalt blue ribbon in a ‘ceremonial’ way I couldn’t do myself & at over £500 for the set, I expected them to come as shown. Cords delivered were black not blue, Tanto was missing. A 3 sword stand was included in the package which should have triggered the warehouseman into realising that a 3 sword stand means 3 swords should be in the box not the 2 they sent, but no.

After so long, idiotic nonsense with the e-mails & false dispatch information (below), the cords & missing sword, I had had enough. I returned the swords & then had to deal with even more inefficiency that defies belief, inefficiency which actually broke the law. I provided the tracking number of the package, I even provided the photograph Royal Mail had taken of the package at Katanamart’s premises, the signature of the person who had accepted them & their printed name, but all Alex–the only point of e-mail contact–could say was that he would have to check they had received the package! I explained to him that Consumer Contracts Regulations state that the refund must be issued 14 days after the day after the item has been returned, & thus stated the date the refund should be back in my credit card account, & that I would start chargeback proceedings the next day if the refund wasn’t done, & go to the Small Claims Court if necessary but still, the refund was not done, which breaks consumer law.

The chargeback was started, & 5 days after the refund should have arrived, I received an e-mail stating that, after only 3 weeks, they had accepted my return & would start the refund, as if they were doing me a huge favour not that they had no choice in the matter & had already broken the law in not processing the refund the previous week.

Needless to say, the refund process wasn’t ‘proper’. Nine days after the refund was due, I got an e-mail from Katanamart saying my credit card company wouldn't accept the refund-untrue-and that statement immediately caused an escalation to the chargeback.

Then came an e-mail supposedly from their bank ‘confirming’ that my credit card wouldn’t accept the refund–again, not true–and then, days later, still no refund, no cheque, nothing, another e-mail from Alex to say that it was actually their bank which was causing the problem not mine, & suggesting that I did a chargeback, the very one that he had been informed had been underway for 2 weeks by then.

I got my money back thanks to my credit card but this was a lot of time wasted and stress, &, again, the actual breaking of the consumer laws put in place to protect consumers.

As other reviewers have said, there is an enormous problem with their non-existent customer service. The ‘e-mails are answered within 24-48 hours’ is just nonsense; 4 to 5 days not including weekends is more like it, and sometimes 3 e-mails have to be sent to get 1 small piece of information. They will, however, send you an e-mail stating that your parcel has been dispatched & if you haven’t heard from the courier within 24 hours then get back to them, which is worrying as you need to be over 18 to accept delivery & prove it, & be in to provide that proof, so you need to know the courier & the tracking number &, of course, an e-mail asking for that information won’t be answered for days, & then the answer is that your parcel hasn’t actually been dispatched so all that stress for nothing. Infuriating.

If everything goes smoothly then maybe your order will be fulfilled without issues other than the ludicrous e-mail/lack of customer service nonsense, but, if things go wrong, you are left with a firm which has had the goods back, won’t refund your not inconsiderable amount of money without you having to do a chargeback to get it & are perfectly happy to simply ignore the laws of this land put in place to protect consumers.

Read the negative reviews, all highlighting the same issues; lack of communication, items ordered but not delivered, inability to get refunds, & read the responses from Katanamart; all combative, argumentative, sarcastic and unpleasant, & their reply to this review will, no doubt, be the same. These are people who will not accept criticism for their errors, inefficiency & bad customer service and thus will not, *cannot*, ever learn & do better.

I would have left them a minus rating if I could have.

P.S. My language, like "for the hard of thinking", was appropriate under the circumstances, their excuses/stories have changed yet again *sigh* and, as I said they would, they have argued about an **accurate** review - qu'elle surprise!

Update-returned on 1.4.2026, refund due 15.4.2026, no refund until chargeback forced the issue on 29.4.2026, thus breaking consumer law, and reported to Trading Standards

Great items. Brilliant quality.

The items took a long time to arrive. 2nd April Order, Arrived 11th May, but worth the wait.

Alex was great with comms throughout the wait and so happy all in all.

Thank you so much for the Katana
It’s absolutely amazing the Damascus steel looks incredible I’ve never seen metal look like that and the rest of the sword is so sleek and stunning thank you very much

Anytime I had any questions about my order they replied within 12 hours awesome customer service too

Made an order on the 8th of December still not have received my item. I’ve asked multiple times for a refund. Just keep getting the same stupid email repeatedly sent back to me about not giving them a bad review and just a little bit longer until it sent out absolutely terrible company would advise People not to bother complete waste of money 🤬

Great Service and quality item. Good Communication throughout process. Item took a little longer than expected but totally worth the wait.

I ordered the Yuki Katana a while back and was anxious the entire time due to reading some unsatisfactory reviews. I was very wrong, I genuinely was not expecting the quality to be that good.

• The tsubasa (guard rail) is made of proper metal and is fitted into the blade so tightly (other katanas I own had a wonky tsubasa ON arrival)
• The Tsuka-Ito ( the wrap on handle) feels expertly braided on with a satisfying lightweight handle.
• The blade is sharp (though practically irrelevant due to display usage)

Barring in mind that this is all just the entry level katana I bought from them, I’m excited to buy more. Especially the Nodachi katana which has the same total height as the average grown man.

While everything can’t be all sunshine and rainbows, I do have one “however” . The shipping time can feel pretty jarring, but you could probably argue that it’s a self projection of excitement. From what I remember, I ordered it on the 19th Dec 25’ and it came somewhere around February? I was slightly disappointed but not enough to deviate points from the overall review. Still 5 stars and strong.

I hope this information helps other's.
Long delays for delivery.
Delays on email or no reply at all.
Not handling thier errors professionally or correcting it.
Overall poor service & communication.

I didn't get my order delivered & didn't get an tracking num when asked. However I just keep getting responses with excuses & no correction but with an response for an payment for redelivery when the error was on thier part.

Also ignoring the part for refund after month's of delay & no apology for Delays & not sending tracking details.

Reply to thier comments-
Excuses & false info, the main part they couldn't even do after delays of the item, is to send an tracking even after week's they still didn't send or reply to my two emails asking for it.

It's very simple & basic & most important part of the business to send an tracking so we can be ready to take pakage or even collect.

I hope this info helps other's & please read other low rating reviews...

Initially the order went good..as i got a couple of discount codes.
I ordered a katana and two iaido uniforms in January for pre order February...followed by another katana pre ordered for March.
First order was dispatched from the European warehouse a few days later...but no update approaching the end of February...emailed a few times to check progress and got fobbed off with a description of the process but nothing to where the order actually was.
After pushing with further emails I eventually got a more detailed reply saying there had been an issue with customs but it was now resolved and parcel would be released to the UK warehouse soon.
Second week in March came and still no delivery but recieved an email saying the parcel had been dispatched and was 'ready' ?...it also stated that if I didn't receive a tracking number within 24hrs...get in touch with them.
Two days later I emailed multiple times to say no tracking number provided and again three days later and still no reply...at this point I was very confused and frustrated thinking is this a scam or just unprofessional amateurs.
My partner ended up having to email them and recieved a reply saying the parcel was at the uk warehouse waiting to be sorted and that we would recieve an email saying dispatched when a label is created...plus a tracking number....which again was confusing as I'd already recieved an email to that affect a few days back...with the weird ' READY' update in it.
On the Monday morning the parcel showed up...no tracking or anything...box battered with big hole.
Upon opening the parcel I discovered that both the hakama of the uniforms were the wrong size and poor quality...(stitching coming undone) and an obi belt was missing..it also cost me a further £120 to replace the hakama's and £26 for an obi belt from elsewhere...as you can't return the hakama once the white cotton is removed..
But you need to remove it to try them on...customer services said I should have checked sizes...but I trusted they were fine and even if I'd checked prior to trying on...I didn't fancy waiting months to return them and months to maybe get a replacement as others in the reviews have had issues with returns/delivery also.
The overall experience was weird and unprofessional..as an understatement...it literally felt like the whole scenario is run by amateurs that don't know what they are doing or simply don't care....it seems to be someone drop shipping and trying to mimic a professional business...the delivery process is awful...tracking is none existent in comparison and communication with the person(s) calling themselves Alex is good at first but poor if there is an issue or you want a professional shopping experience.
I did plan on ordering more uniforms, swords for the dojo and higher end katanas for myself...but katanamart being as uncertain as it is...then it's a definite NO from me in regards to shopping with them again.
It's now the last week of March and the February pre order for delivery in March hasn't even been dispatched yet..and emails are being ignored again...last lie was Alex saying it will be delivered last week of March, yet considering the last one took two weeks past the delivery date..6 weeks total...I'm not confident this order will turn up or be right either.
I've never ever had such a weird an awful experience with any company in 40 years of shopping as I have with katanamart.
They claim to be reputable and supply martial arts dojo's all over but if this is how they treat customers then I feel sorry for the dojo's and students.
I've reported them to trading standards and in the process of retracting the money for the non deliveries...AVOID if you don't want the uncertainty, stress or to be robbed.
You will notice by their reply from fake Alex again..that they are dishonest as I already pointed out I understand customs delays but that wasn't the issue..the main issue is...the orders don't turn up as I'm still waiting on two swords and an obi...two of which was pre order to be delivered last month and even the order that did turn up was incorrect sizes...I have the screenshot and invoice to prove what sizes I ordered vs what turned up.
They are unprofessional and in denial of their incompetence.
Notice how they don't mention the missing items...that still haven't turned up two weeks past delivery date.
I have all order invoices, screenshots and emails to prove what I've said here to be true.

Ordered the ronin katana for my first katana and I’ve got to admit I’m very impressed with the quality of the product , piece of art at a decent price it came sharp out of the box but I would of liked it a bit sharper than what it is and will get it wet stoned and honed that’s not a big issue for me , there was quite a wait to receive my katana though due to border control and customs the tape they use to re seal after inspection was on the box and the seller said there was a hold up but to be patient , when ordering please remember patience is a virtue and there can be delays when importing anything as I’ve found out , this is not a scam site as others whom were impatient have said , the swords are imported in and they sometimes take time to get here from my experience I’ve had , this is my first time using the company and can honestly say it was well worth the wait. Alex provided tracking info once he had it and I’m now happy , thanks katana mart for my first katana and ile be ordering again for my son who was impressed also

I originally had a problem because of we're i live but alax went above and beyond to sort out the shipping issue and was extremely helpful keeping me updated along the way. I ordered a Wakizasi and a katana at the cheaper end but they are beautiful and look stunning together and i will definitely be a repeat customer considering the professional with personal touch i received from katanamartuk(alax).
I really could not be happier.
Thank you,katanamartuk.
One more thing when purchasing remember patience is definitely a virtue.
Simon R.

Amazing product and service, from placing an order to receiving- everything went smooth, i got an update about every step of the delivery, team responded to my questions within minutes! Sword itself is just an amazing piece of art, its beautifully made, feels solid and majestic. Quality, quality, quality!
Highly recommend! 10/10

Mike