Katanamart UK Reviews 

I placed an order using a discount code that was publicly available and fully functional on the website at the time of purchase. The order was successfully processed, payment was accepted via PayPal, and I received an order confirmation.
After the order was confirmed and paid for, the seller contacted me stating that they would not ship the goods unless I made an additional payment, claiming the discount was applied incorrectly. They offered an alternative discount instead, but still refused to honour the original confirmed price.
The order has not been shipped, despite payment being accepted and a contract clearly formed at checkout. I am still requesting fulfilment of the confirmed order, not a refund.
This experience shows poor business practice and a failure to honour confirmed orders. I would advise caution before purchasing.
P.S. The order was placed Jan 13th. but they sent me an email after 7 days and asked me to pay more. 🤷‍♂️

I ordered a size 26 Hakama. First of all they said it would take 2 months to receive. When i asked to cancel my order they advised they have one in stock and will be sent that day. They sent a size 26.5 so it was to long. I akseked to return it and they advised they would issue credit for their site. I told them i wanted a refund so they asked for a picture. Part of the transit sticking that holds the pleats together had come loose so they said they wouldn't take it back at all. Fortunately i paid by Paypal who reviewed the dispute and issued a refund. I will never use this site again. EVEN AFTER SENDING THE WRONG SIZE AND A SMALL AMOUNT OF THE TRANSIT STITCHING COMING LOOSE AS ITS IMPOSSIBLE TO TRY THEM ON WITHOUT IT COMING LOOSE DUE THE LEGS STITCHED TOGETHER, THE REFUSE TO SEE THIS WAS THEIR FAULT. IF YOU HAD SENT THE CORRECT SIZE, I WOULDN'T HAVE TO RETURN THEM. IM NOT EVEN SURE ALL THE STITCHING WAS IN WHEN YOU SENT THEM. I WOULD LOVE TO UPLOAD A PHOTO SO PEOPLE COULD SEE. YOU WERE IN THE WRONG AND CANT ADMIT IT! THANK GOD I PAID BY PAYPAL OR I WOULD BE LEFT WITH HAKAMA THAT ARE THE WRONG SIZE... GOES TO SHOW HOW BAD YOUR CUSTOMER SERVICE IS!

Quality product. Updates with progress. Swift delivery upon completion of order. Great communication from customer service.

From what I can tel, all of the negative reviews are from people who demand their order with in one week, and can't wait more than one day for a response. Patience is a virtue.

I am very happy with the product and service provided, and will be placing more orders now that I've had the opportunity to see for myself.

Good job, KatanaMart. Keep up the good work.

Genuine review : I am very happy with my order , I did order something that was a pre order so it did take 4 months before I got my items , but to be fair to katanamart and especially Alex , they were for the most part very quick to answer any queries , questions or concerns I had or was having , the parcel I received was very well packaged and my items arrived in perfect conditions , the tracking info was a little sporadic but that certainly wasn't anyone at katanamarts fault that was just ups being ups.
I would and will place more orders in the future.
Thank you Alex and the team at katanamart

Seller completely ignores you, had to email twice, WhatsApp and complete online contact form on website just to get tracking number after the items were shipped. Never replied. After repeated attempts and over a week later after I threatened to reverse the credit card charge, finally got some tracking information.
Then starts around 5 weeks of stress after their courier of choice (UPS) kept losing my order, and then lying saying they attempted delivery when they hadn’t. Wasted days of my life waiting in for a parcel that never came, hours on the phone in total to UPS and trying to get help from the seller throughout the whole process, who was no help at all, and only ever responded if threatened with reversing credit card charges. Eventually had to drive over an hour to track down my parcel and get it from UPS. Seller never followed up, and ignored all forms of communication (more than 20 emails sent to them and several WhatsApp messages). Would not recommend this seller, god help you if you have any issues with your order because the seller disappears. The stress this order caused me was not worth the goods or the money I spent. Disgusting attitude by the seller.

I had to wait for six weeks, but got exactly what I sent for, I'm quite happy with my purchase.cheers Alex

Very satisfied with Katanamart UK. I wanted a little bespoking to my Katana which Alex help with. The lead time was reasonable considering the bespoking. The Katana arrived extremely well packaged. It's a beautiful Katana, super sharp, very well balanced and looks stunning. The cotton bag is also really nice as is the free gift. It's the first time I've used Katanamart and I will be using them again.

I did do an order, but since it was not in stock it was gonna take some time. But in the end I did receive a beautiful service and a katana that's worth the money

The sword ive ordered came in about 2 months and im very pleased with a quality of teh sword. Had a little issue with delivery becaouse of my working hours and customer support did a great job in rearanging delivery for me. From my experience its high quality service.

I recently purchased this katana, and I’m extremely impressed with the quality and craftsmanship. The blade is well made, with a sharp edge and a solid feel that shows real attention to detail. The balance is excellent, making it both practical to handle and a stunning piece to display.

Delivery was good and communication from Katamart was excellant, and the sword arrived very well packaged and protected. For the price,it is a great purchase.

Great service. I needed an expedited delivery and Alex was in contact with me continuously making sure my order was taken care of and that I received it on time.

Scam company claiming they in uk but takes 2-3 months to receive-if you ever do.shipping from uk takes 5 days tops.

Fool me once shame on you

I have had three katana delivered in the last two years all from the practical range and my experience has been excellent. Alex is very polite and has always gotten back to me in reasonable time if I ever had an issue . The only issue out of the three katana ordered was that one had rust spots on the blade at the inspection phase so Alex offered me a free tanto to wait an extra month or two for a replacement. In the end I said I'd like to upgrade the katana if possible and he gave me a 50 percent discount on the upgrade katana plus a silk bag for the inconvenience. I will definitely be using katanamart again to add to my growing collection.

Please read this review as I feel it best represents the purchase experience from Alex at Katanamart UK.

First of all, this is a drop ship product, I am fairly sure that Alex doesn’t see each individual item therefore there may be some quality issues that he is not aware of.

The Katana are hand made, they are pretty much as described, and the quality and price, if you receive the item in 100% as described condition, is pretty much value for money. Given the offers that are advertised. I would have been happy to pay an extra £50-75 per item for them to be inspected and finished by Alex, if that was a service that was offered.

The steel blades are as described. The finish probably isn’t as good as you would get if you paid £2-3000 for a Katana, but you aren’t. At £4-500 it’s pretty much what you would expect.

Sharpness is a bit hit and miss, but if you factor in £30-50 per item for sharpening you will get to paper and or plastic bottle sharp, which means the steel is decent.

I will be spending the extra to get them honed before actual use ins dojo.

The delivery and wait time is probably 4-6weeks too optimistic. So I’d suggest being patient.

I did find Alex a little slow to respond to some communication but he did respond and was professional and courteous in ever occasion.

I have yet to try the katana on Tatami, to see if they stand up to the claim of being Tatami capable.

I have given 5 stars, but the rating comes with a caveat that it will take longer to get what you have ordered, communication isn’t within minutes, and quality isn’t Ming Dynasty £20k future investment worthy.

Value for money. Yes.
Trusted. Yes but be patient.
Quality, you get what you pay for.
Will I buy again.
Yes definitely, but I know what to expect this time.

They sent me a blunt sword made no attempt to ask for sword back to sharpen it, very hard to speak to alex as sometimes he replys sometimes does not
Big headache look for a company that are more professional, poor quality sword for the money

Alex provides great customer service 🤝

ORDER NMSUUAYAL
Placed an order on the 27/02 and it’s now the 10/04 and sent messages to Alex asking why it’s taking all this time and no reply. I don’t trust this company and will be contacting my bank to get my money back seems suspicious when know one reply's

They produce and provide great products. Alex kept me informed with any issues that cropped up. The only downside is they are a little slow at replying to correspondence.
But all in all a great company and product.

Bad communication, late shipping, Chinese made low quality, doesn’t feel sturdy and after a 3month wait sent the cheaper blunt version of the product awful service I wouldn’t use again

I had an issue with my order and can assure potential customers that certainly from my experience Alex does reply to emails and attempts to contact him. It did take a little while but he seems to have a lot to deal with. He resolved the issue I had and I'm more than happy with how things are going.