Katanamart UK Reviews 

Very happy with the Daisho I received was excellent quality. Delivery was delayed due to adverse weather in Europe flooding. Happy with customer service received and would definitely buy from Katanamart again

Not a man of his word, avoid this man
Claimed to cancel the order then wouldn’t confirm refund then sent the items anyway.
You will eventually go bust

Fantastic correspondence while waiting for my orders to arrive and offering great prices on amazing blades
Swords all arrived at once after a few delays and were fantastic quality, one had damage caused to saya in delivery and Alex promptly and happily arranged to have a replacement saya sent to me
Swords may take a while to arrive but definitely worth the wait

My sword is amazing. Very good quality. It took a long time to arrive being a pre order but Alex was good customer service he reassured me as I had problems with a different company, really happy.

Awful customer service, Alex does not respond to my emails. I ordered in November for delivery December got delayed to end of December then to January. I requested to cancel the order for a refund and it was accepted but silence since then. Shocking and very disappointed. I'll be chasing this up with the c/c and solicitors.

In response to the reply: you still haven't address my decision to cancel the order for a refund. I'm being ignored by Alex for what reason?? I'm going to my solicitor on Friday if no reply to my email.

I ordered my sword around november time and was expecting it around december time as i was told so by the company over email. And it ended up coming in January around 14 days after they said it would. After inquiring a number of times i got a well writen informed explanation to why it has been difficult to keep up on the increased amount of purchases around winter. They where insightful and helpful to assist in my confusion and to all those that are still waiting. To remeber these are authentically sorced and handforged not pressed by a machine. Therefore time is what allows these beautiful swords to arrive in good quality and not diminish it.

Once again fantastic service will be buying all my training weapons from here in the future.

Jintachi was good for the price but did take a while to me other than thats i recommend

I ordered in September and some of the items went on backorder which did delay delivery, I contacted them and they confirmed what was going on, items arrived as expected and they even put the sageo on the saya for me, I will use them again.

I'm simply comparing what I received with what I saw and read online when I bought it - and the difference is huge.

Bought a katana at the end of October with a back order to November, emailed them to chase it up and was told early December.

Mid way through December I emailed again to see when my katana would arrive and was told it would arrive into the UK around the 20th and UPS would deliver a few days later, I go to tracking and it was ready on the 23rd. I've emailed 3 times since then as I have still not received it and it's now the new year and haven't heard anything from them, just complete silence.

I don't mind if they are having logistic issues due to bad weather, but some update would be better than being in conplete silence.

I am extremely disappointed with my experience with Katanamart. I purchased a sword that needed to be returned due to a defect, but the entire return process has been a nightmare.

Despite their Terms and Conditions clearly stating that the cost and responsibility for returns lie with the seller, Katanamart failed to arrange a proper collection after multiple attempts. I stayed home on several occasions to accommodate their failed pickup attempts, yet they never provided a tracking number, confirmed collection dates, or any clear updates.

When I explained that shipping bladed items was not something I could arrange independently due to carrier restrictions, they ignored my concerns and continued to ask me to arrange the return myself—completely disregarding their own policies.

The situation worsened when they demanded the sword be returned in “more than perfect” condition, a vague and unreasonable requirement. I had already provided photographic evidence showing the item was unused, properly packaged, and ready for collection.

Overall, their customer service has been unhelpful, evasive, and unprofessional. Their actions appear to be a deliberate attempt to delay the refund process, which is deeply frustrating.

I strongly recommend avoiding Katanamart if you value clear communication and reliable customer service. This experience has been stressful and time-consuming, with no resolution in sight.

####EDIT:
I am disappointed by the reply from Katanamart, which fails to address the core issues I raised and unfairly shifts blame onto me. Let me clarify:
1. Failed UPS Collections:
While you claim to have arranged multiple UPS pickups, you failed to provide tracking numbers or confirm collection dates. This lack of transparency and coordination resulted in missed collections—not due to my actions, but due to your mismanagement.
2. Shipping Restrictions:
I have explained repeatedly that arranging the return myself is impossible because carriers in my area do not allow bladed items to be shipped by customers. This is something you, as the seller, should be fully aware of and equipped to handle, yet you continue to ask me to resolve an issue that is your responsibility.
3. Efforts on My Part:
I stayed home multiple times for collections that never happened and provided photographic evidence of the sword’s unused condition. I have also been proactive in following up through emails to try to resolve the matter. To suggest that I have been unresponsive or inactive is simply untrue.
4. Casting a Negative Light:
My review reflects my genuine experience. If Katanamart feels negatively portrayed, it is because of the lack of care and professionalism demonstrated throughout this process.

Instead of accepting responsibility for the failed collections and delays, Katanamart’s response seeks to deflect blame. This experience has been unnecessarily stressful and disappointing, and I stand by my initial review.

So, on the 11th of November I decided to order the musha handmade katana as my first blade, expecting the 12-14 business day delivery times, but nope, even to this day I have not received a single email about it. on the 28th of November I emailed them, they said it would be delivered around the second half of December before Christmas *after* already the promised 12-14 day delivery. It's really dissapointing because I looked forward to actually ordering from them again if this blade actually arrived.

I ordered a sword over 2 moths ago as a Christmas present for my husband. I received no tracking number. I have emailed countless time’s and had no reply. I have no idea If it is a scam or a real company. I will have to report the company to my bank as fraud. It was an expensive gift. Very dissapointing.

I placed my order on the 26th of October for pre order in November and it was finally shipped today on the 14 of December, almost 2 months after purchasing. I made several emails to the company, to which they kept repeating that it would come next week, and if not the week after that and if not by the very very latest next week and continuously pushing the delivery date back. Othed than that lovely product, but the delivery and customer service really let's the bar down.
The blade also had water droplets on it when opened straight from the package.
Would not buy from here again

I orderd a sword and an ibo in october and was told via email that they would be receiving them by 22nd november. I have sent numourous emails but they are ignoring me. they don't answer the phone either. its now the 7th december. my advice don't use this company. they have no customer service and no sense of urgency.

Ordered a sword and various other equipment on 2 September still hasn’t arrived
Email more times than I can remember
No response of any use
Totally useless company
Have asked bank to reclaim money as I feel it will never arrive and katana have told my bank it will take 18 weeks to have time to look into my claim
Avoid this company at all costs
Not based in uk
No way to contact except email and never respond to any issue
Please save yourself the stress of buying from this company
The sword was going to be a present for my son who is recovering from cancer which makes it even more difficult a pill to swallow
Please please avoid
I would give them zero stars if I could
Totally shocking service

This sword is made with care and the quality is impeccable. The packaging was very secure and swords was very nice. 100% legit and recommended for buying katanas from this store.

The swords I ordered came on time and were exactly what I wanted so I got another one which was even better

Amazing swords and for the price really great. Said delivery by end of June and arrived on time.

Looks amazing and my partner who was suspicious when I bought them very impressed.

Emailed back when I had queries. Don’t believe the recent negative reviews.

Horrible customer service. I had cancelled an order for a katana and was reassured that I would receive a full refund and 3 weeks later there was no refund yet to arrive and alex from the customer service team had assured me it would arrive this week. However unsurprisingly the refund had not yet arrived and it has been about a month now.