Katto Reviews 

193
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I research everything I buy. Had several conversations with Robin via email who was extremely helpful. I explained what I meed the knive for and Robin recommended the santoku. When my package arrived... Toon meer

Beoordeeld met 5 van de 5 sterren

Brilliant customer service and delivery, had the the chef knive 2 years now never let me down always feel great in the hand. Just had the knive re sharpend simply send back, waited about a week emai... Toon meer

Beoordeeld met 5 van de 5 sterren

Really fast delivery service from katto... the quality of the knifes is second to none razor sharp out the box will be buying more from the guys at katto....

Beoordeeld met 5 van de 5 sterren

I purchased the knife as a gift so can’t comment on the actual product, although it came in lovely packaging and the knife was beautiful when he opened it. But the customer service was amazing, they w... Toon meer

Bedrijfsgegevens

  1. Messenwinkel

Geschreven door het bedrijf

At Katto we craft exceptional kitchenware using sustainable materials and - wherever possible - human hands. From our workshop in Sheffield we are proud to service discerning chefs, home cooks and retailers around the world.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

193 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 72% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,5

Alle reviews

(193)

165 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Customer Service- Nailed it!!!

Ordered my second knife yesterday from the warehouse seconds range after receiving my awesome Gaz Oakley utility knife. It’s arriving tomorrow but just wanted to say Lauren took care of me via email all day and fulfilled my every need. I read a review about bad customer service. I didn’t experience it.

24 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So good I’m back for more…

Was so impressed with the personalised /engraved Nakiri knife and the set of steak knives I bought as gifts earlier this year. So, I was over the moon to snap up a Santoku, Nakiri and a Chef’s knife all with walnut handles in the recent workshop seconds sale. They are fabulous purchases. Shame I missed out on a utility knife too - that will be my next purchase

21 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Missing seasoning oil

Order a skillet from Katto, came without the seasoning oil, contacted them and they said it would be sent out, followed up again as was going away and told it was on the way, came back and still nothing, am now waiting response.

27 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Got a really good deal with a warehouse…

Got a really good deal with a warehouse second . There must be a blemish somewhere but if there is I cannot find it . It’s a beautifully balanced knife and has a gorgeous rosewood handle . Its function is a level up- extremely sharp and precise chopping .Thoroughly recommend.

21 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic knife purchased

Fantastic knife purchased, the quality was obvious from the point of opening the box. But it was also astonishing value - good value at full price, but this was a 'second' with a meaningful discount. I'm still trying to find the imperfection.... What is also highly unusual is the level of fast, efficient and friendly customer service. Its a rarity to find a company behaving the way these people do.

25 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered an item

I ordered an item, and it said it would be delivered and gave no choice, did not try again and sent it back to Katto. I have heard nothing, no communication to say I would not receive this, which was a present, no communication about how best to take next step. Katto?

20 november 2025
Review zonder uitnodiging
Logo Katto

Antwoord van Katto

Hi Lucy -

Thank you for taking the time to review us. I can see that you ordered on the 19th November and we dispatched the package later that day.

DPD attempted to deliver the package on 20th November at around midday. However, they state that the recipient was not able to provide ID which is a legal requirement when delivering knives through the post.

Accordingly the package is being sent back to us. When we receive it we will relabel it, redispatch it and send you tracking details.

We do not have any record of you calling or emailing us regarding this. But if you wish to do so we are at customers@katto.shop; or you can call 44 (0​)1144 000 079.

Thanks again.

Josh

Beoordeeld met 5 van de 5 sterren

Love the knife- very well made

Love the knife- very well made, craftsmen’s/lady is fantastic and really good quality. Used the knife last night- really sharp and well balanced. I now need to start swapping my old knives for Katto.

22 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Santoku knife

The Santoku knife- this knife is such a game changer and a great present. I actually bought this two years ago and still love it/use it regularly

24 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing quality, great service

Firstly Katto make fantastic quality kitchenware. This knife is amazingly sharp, and looks fantastic. Service was great - delivery was super fast. Will definitely be ordering again in future!

19 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic knives

Fantastic. Bought 3 knives in a short space of time, the pocket, Utility and Santoku, one of which was bought during their warehouse seconds sale. All 3 knives are beautiful! Well balanced and sharp as anything. Every touch is well thought out from the packaging, lucky penny and overall ethos. Not throwing away the warehouse seconds, which I’m sure lots of companies would do and selling them at a significant discount is well thought out. Will be completing my set soon.

20 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great knives and service

I got a call which stopped me buying 4 sets of knives by mistake, which woiuld have been a disaster as they were getting engraved. Beautiful knives and great service

7 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Steak knives

Excellent, beautifully made knives and chopping board, promptly dispatched including personalisation. The steak knives very sharp, just as I hoped. Thank you!

16 november 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great looking product but service less than ideal

The product looks great.

I went to the pop up shop to get it but they didn't have it! The person there said I could have free delivery the next day but the whole point of going there was to guarantee getting it and not having to wait in for the delivery.

The package didn't get delivered the next day as indicated (it came the day after).

Finally the assistant didn't seem to know about the "rewards" but she sorted it out quickly.

O

10 november 2025
Review zonder uitnodiging
Logo Katto

Antwoord van Katto

Thank you for visiting our shop and reviewing us. I'm sorry we didn't have the item you were after in store; but am glad that we were able to ship it to you. We've done lots more staff training since your visit so hopefully future visitors will be able to use their Katto Rewards points with ease! Josh

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