I research everything I buy. Had several conversations with Robin via email who was extremely helpful. I explained what I meed the knive for and Robin recommended the santoku. When my package arrived... Toon meer
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Lees wat reviewers zeggen
Brilliant customer service and delivery, had the the chef knive 2 years now never let me down always feel great in the hand. Just had the knive re sharpend simply send back, waited about a week emai... Toon meer
Really fast delivery service from katto... the quality of the knifes is second to none razor sharp out the box will be buying more from the guys at katto....
I purchased the knife as a gift so can’t comment on the actual product, although it came in lovely packaging and the knife was beautiful when he opened it. But the customer service was amazing, they w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Katto we craft exceptional kitchenware using sustainable materials and - wherever possible - human hands. From our workshop in Sheffield we are proud to service discerning chefs, home cooks and retailers around the world.
Contactgegevens
Sheffield, Verenigd Koninkrijk
- 0114 350 0048
- customers@katto.shop
- katto.shop
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Heeft 72% van zijn negatieve reviews beantwoord
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Customer Service- Nailed it!!!
Ordered my second knife yesterday from the warehouse seconds range after receiving my awesome Gaz Oakley utility knife. It’s arriving tomorrow but just wanted to say Lauren took care of me via email all day and fulfilled my every need. I read a review about bad customer service. I didn’t experience it.
This is a company that really cares
This is a company that really cares. They make a great product and the staff have been great when I have had a question. Thanks Katto.
So good I’m back for more…
Was so impressed with the personalised /engraved Nakiri knife and the set of steak knives I bought as gifts earlier this year. So, I was over the moon to snap up a Santoku, Nakiri and a Chef’s knife all with walnut handles in the recent workshop seconds sale. They are fabulous purchases. Shame I missed out on a utility knife too - that will be my next purchase
Nakiri knife
Great product, looks amazing and customer service was on point.
Great, solid, beautiful knives
Really smooth transaction and beautiful knives. Just need to get saving for the next one now!
Missing seasoning oil
Order a skillet from Katto, came without the seasoning oil, contacted them and they said it would be sent out, followed up again as was going away and told it was on the way, came back and still nothing, am now waiting response.
Got a really good deal with a warehouse…
Got a really good deal with a warehouse second . There must be a blemish somewhere but if there is I cannot find it . It’s a beautifully balanced knife and has a gorgeous rosewood handle . Its function is a level up- extremely sharp and precise chopping .Thoroughly recommend.
Fantastic knife purchased
Fantastic knife purchased, the quality was obvious from the point of opening the box. But it was also astonishing value - good value at full price, but this was a 'second' with a meaningful discount. I'm still trying to find the imperfection.... What is also highly unusual is the level of fast, efficient and friendly customer service. Its a rarity to find a company behaving the way these people do.
I ordered an item
I ordered an item, and it said it would be delivered and gave no choice, did not try again and sent it back to Katto. I have heard nothing, no communication to say I would not receive this, which was a present, no communication about how best to take next step. Katto?

Antwoord van Katto
Love the knife- very well made
Love the knife- very well made, craftsmen’s/lady is fantastic and really good quality. Used the knife last night- really sharp and well balanced. I now need to start swapping my old knives for Katto.
Fantastic customer service and great products
Fantastic customer service, great quality hand made product, nice packaging and quick delivery
We have bought many items from KATTO and never been disappointed
The Santoku knife
The Santoku knife- this knife is such a game changer and a great present. I actually bought this two years ago and still love it/use it regularly
Amazing quality, great service
Firstly Katto make fantastic quality kitchenware. This knife is amazingly sharp, and looks fantastic. Service was great - delivery was super fast. Will definitely be ordering again in future!
I have bought lots of things from Katto…
I have bought lots of things from Katto - all brilliant!
This was for someone who is deadly serious about pizza. They love it!!
Fantastic knives
Fantastic. Bought 3 knives in a short space of time, the pocket, Utility and Santoku, one of which was bought during their warehouse seconds sale. All 3 knives are beautiful! Well balanced and sharp as anything. Every touch is well thought out from the packaging, lucky penny and overall ethos. Not throwing away the warehouse seconds, which I’m sure lots of companies would do and selling them at a significant discount is well thought out. Will be completing my set soon.
I decided to live minimalistic…
I decided to live minimalistic lifestyle so I wanted to have one or two fantastic knives that will last forever and they tick all the boxes.
Great knives and service
I got a call which stopped me buying 4 sets of knives by mistake, which woiuld have been a disaster as they were getting engraved. Beautiful knives and great service
Excellent Steak knives
Excellent, beautifully made knives and chopping board, promptly dispatched including personalisation. The steak knives very sharp, just as I hoped. Thank you!
The knife is beautiful
The knife is beautiful, it chops things very well, and it feels great to hold.
Great looking product but service less than ideal
The product looks great.
I went to the pop up shop to get it but they didn't have it! The person there said I could have free delivery the next day but the whole point of going there was to guarantee getting it and not having to wait in for the delivery.
The package didn't get delivered the next day as indicated (it came the day after).
Finally the assistant didn't seem to know about the "rewards" but she sorted it out quickly.
O

Antwoord van Katto
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