Katto Reviews 

Thanks for the new pizza cutter - all done quickly .
It’s a beautuful item .

Fantastic quality steak knives at a very very good price! Quality far exceeds what I paid! And I’m usually fussy! Also the best kitchen scissors I’ve ever bought by a country mile!

Superb product, real quality. Great service!

I bought a santoku as a present a year ago and all I heard was good stuff about it. I.e “it’s the best knife in my kitchen, I don’t use an other knife” so I decided to treat my self to one. It’s not until you actually use one that you appreciate it’s quality and craftsman ship.

I like Katto... great early christmas shopping experience before the rush starts. Lovely product. Exclusive feel with a fair price point. Absolutely lush packaging. Very pleasant pre-sales support to answer my idiot question.

Fabulous knife that I’ve used for a couple of years. Sent it for a free sharpen and got it back as good as new within a week. Very happy and would highly recommend.

Very nice and good knife. Fantastic customer service! Thank you Katto team!

Purchased a chefs knife with walnut handle. Easy to order, next day delivery, well packaged. A quality product. Beautifully made, very well balanced, comfortable to hold and stays very sharp. Only two weeks of using but very happy so far.

I purchased a Santoku knife 14/10/25 - Non delivery despite order confirmation and correction of delivery address: ordered for delivery on 16/10/25 as a birthday gift. Not received. Followed up 17/10/25-no response. Followed up 20/10/25-no response. Still waiting for contact extremely poor customer service despite promising initial contact. I am not impressed. On the brink of a section 75 claim for non receipt of goods. I do not recommend.

I have 2 katto knifes which are great. The scissors this is my 2nd pair that have failed on me, with a coast of £45 that shouldn’t happen in my opinion. They feel robust and strong but unfortunately they are loose and fall apart making them dangerous watch you’re feet! When they first arrived they was great, but now we don’t use them and stuck with the whusthof ones.

Was gifted a katto chef’s knife. Looked in some forums and saw advice to generally avoid the brand, “made in china” etc. However, after 4 months of use, the knife hasn’t lost a bit of its edge. Still as sharp as the day i received it. Has lasted me much better than my wursthof and my victorinox. Surprisedly impressed

I love my Katto knife and when the handle broke 12 months in I was distraught. The Customer Service team said they would fix it free of charge. They tried twice, but couldn't, so replaced the whole thing, engraving and all. What a service!

Love these knifes amazing quality for professionals I’m now heavily invested in the Katto brand and will be making some more purchases for me the weight of the knife is perfect and lifetime sharpening for free epic.

I spent £200+ on a knife and chopping board from this company. I was also planning to purchase a second knife but after my first experience of using the knife and chopping board I’ve changed my mind. The chopping board costs £100, I’ve used it once so far with the knife I purchased from them and the wood has split on one side. I was so gutted seeing this as it wasn’t cheap! I am actually so disappointed at the poor quality of the item. The knife is okay but some of the design on the knife has come off/faded after 1 use. I honestly was expecting amazing quality considering the price. Would not recommend!!

I love their knives and find their customer service really excellent. I used one of their knives for a few years from 2021 and when the handle came loose they promised to fix it but ended up replacing it with a brand new one. So many companies are not like this and I am hugely grateful. Would definitely recommend.

I purchased a Santoku knife some months ago and use it to carve various roasts. It is excellent. The slices are just as I would wish, and the knife seems to know where to go.
I have just bought a Carving Set which I am looking forward to using, I have no doubt that it will be as splendid as the other knife.

I was given a Katto chef's knife and absolutely loved it; not only did it look beautiful but it was incredibly sharp and a joy to use. Unfortunately - and unusually, I believe - there was a flaw (aesthetic rather than practical) so I contacted Katto to enquire about it.
I had a personal reply within 24 hours and after sending them a couple of photographs I was sent a replacement.
I've had problems once or twice with high quality items from other very well-known and respected brands who were extremely unhelpful so the quality of Katto's support was quite unexpected and very refreshing.
It's reassuring to know a company whose products you can have confidence in all the way through. Recommended.

I've brought a number of Katto's knives, the chef's knife, bread knife, boning knife and the nakiri, with the exception of the nakiri delighted with all of them, I find the weighted handle makes the nakiri heavier than I'd like, nothing wrong with it, just not my preference, all the others are faultless, don't hold an edge quite as razor sharp, or feel as nimble in the hand as the couple of Ryusen Hamono knives I have, but they were 3-4 times more expensive. In my experience Katto's knives are a pleasure to use and you need to spend 3-4 times more to better them. What I really came here to review is their new folding knife, just added it to my picnic set for cutting fruit. Almost didn't buy it as I already have an Opinel, so glad I did buy it. I'm an Opinel fan, but the elegant design and quality of finish of the Katto is commensurate with it being 3 times the price of the Opinel, still love the Opinel's design, but the Katto does, like all their products, just feel so much better in the hand. Have seen a number of Trustpilot reviews criticizing Katto's customer service, can't speak to others experience, but in all my experience their customer service has been attentive and completely faultless.

Ordered a dough scraper from their website and paid for next day delivery

I was expecting them to at least send me an email stating that they've shipped the package. But there was nothing.

I called their customer support, and the lady on the phone said she couldn't give me an answer and will call me back shortly. She didn't call me back. They still haven't send me an update email.

I'd forgive them if they were honest with me about my order - maybe it got lost or they forgot to ship it. But they're being radio silent.

This is quite frustrating because I wanted to buy a knife from them in the future, but because of this experience, I think I'm going to pass.

To Katto: Where is my dough scraper????

well I wanted to buy a set of knives plus an additional 3. Was sent an email with a price that wasn’t available online and a 10% discount code. Asked a couple of questions and get ignored. I’d say customer service isn’t there but I’m not worthy of being a customer to start with apparently. Very disappointed

Well you didn’t look very hard you have replied to my first email from James Baxter operations manager. Doesn’t give me any confidence to email again