Kaup24.ee Reviews 40

I ordered two scales. One of them came without a battery which was not specified on the website. The other one was just the wrong scale. I ordered a 200g / 0.01g accuracy scale and got a 1000g/0.1g scale that doesn't even turn on!

Tarneaegadest ei peeta kinni. Tarneaega lükatakse juba teist korda edasi. Praegu pole pakki siiani saanud ja nad ei oska ka vastata, kuna paki saan. Õudne epood!!!

Like it much. Fast shipping, good prices. I use Kaup24 just 5 or more years.

Order was cancelled after 1 week without any explanation. My question can not be answered, every day they send e-mail, confirming they are working with my question. Ridiculous.
Ordered same goods from alternative e store and received in 3 days.

Everything going smoothly without any problems.

Sain katkise diivani. Kompensatsioon pakuti 50 eur. Diivani hind 500 eur oli.

Ootasin vastuse 2 nädalat, kiri oli nädala pärast dubleeritud ka. kuigi vastuse ei tulnud. Ainult siis kui helsitasin sain mingi vastuse.

Keegi ei viitsi tegeleda teiega. On katki midagi? simu probleem mitte nende

Buying anything from them is like playing Russian roulette. It could go well, but it could also end very badly.

Product is taking more than one month to deliver

Olematu klienditeenindus.
Tellimuse tühistamine on tehtud võimatuks, kuigi selline võimalus kontol näiliselt olemas (püüdsin tühistada 20! minutit peale esitamist).
Lisaks viimane kogemus - korvi lisatud kaup 5 minuti pärast oli läinud üle 40€ kallimaks

Soovitan osta kaupa pigem teistest poodidest, isegi kui see on veidi kallim.

Worst customer service I have ever had to deal with. If you have a problem with your product, you should consider waiting a month for closure. I would recommend Amazon instead.

1. No one answers the customer service phone number.
I call for several days. Pointless effort. I was on hold for 27 minutes yesterday.
2. I pressed * to be called back. Nobody has done it.
3. Emails are not answered.

The return process has been made as inconvenient as possible. Nowhere is it written how exactly the return must be made.

DO NOT RECOMMEND!!!

DO NOT USE THIS COMPANY! Horrible products, bad service etc.

Awful customer service!!!!!! Rude and unhelpful, bullies!

I made an order, chose delivery to the parcel machine, they called me, they said that the parcel was too big and can't be left in parcel machine, the parcel would be delivered to me by the Dpd courier, the money for the order was returned, they told me to pay the order to the Dpd courier upon receipt, Dpd said that there were no parcels for me, Kaup24 told me sorry, there was some mistake, your order was returned to the seller of the goods. Thank you kaup24 for my wasted time and nerves

The worst experience I have had buying in an online store, I ordered headphones through this local page so I expected to receive them in a short time, the estimate was a maximum of 7 days, after this time, I do not receive any type of updates, when I call , they tell me that it has been delayed for 7 more days, after this time, exactly the same thing happens, after another 7 days (21 days in total) my order was canceled, they gave me "compensation" of a total of 40 EUR , but this amount can only be used with absurd conditions, for example, for certain items you can only use 20% of this compensation, which does not compensate at all for my lost time and of course, I would not buy anything again in this store

I made a purchase on their platform. Since the product turned out to be of lower quality than I expected, I called and arranged for a return. After returning the product, no one contacted me for some time, and the money was also not refunded. I started reaching out to the platform myself. However, I was told that the product was damaged and the money would not be returned to me. In response to my objection that the product was damaged after I had returned it to the warehouse, I was told that I was supposed to know what would happen to the product after I had returned it and should have packaged it for shipping. Naturally, I was not warned about any of this; no one at the warehouse or over the phone informed me. At the moment, both the product and the money are with the seller, and the last thing the seller told me was, "Unfortunately, I can't help you any further in this situation." From this, I conclude that one cannot count on secure purchases here and I would recommend avoiding this platform.

I will never recommend this store to anyone, I have returned the product within 2 weeks and I am waiting for a refund for months.
I have contacted customer service several times, visited the store, called and written e-mails... nothing helps,
It seems like they just collect our money and don't care.

Seda poodi ei soovita ma mitte kunagi kellelegi, olen toote tagasi andnud 2 nädala jooksul ja pärast vaatamist ootan kuude kaupa raha tagasi.
Olen mitu korda klienditeenindusega ühendust võtnud, poes käinud, helistanud ja e-kirju kirjutanud... miski ei aita,
Tundub, et nad lihtsalt koguvad meie raha ja ei hooli sellest.

Completely irresponsible shop. Orders are always very late, customer service promises to call back but never does. Some products you'll never get etc.
Do not recommend.

Head tooted ja palju odavam kui mujas kohas. Aga väga tihti peab ootama 2-3 nädalat toote lattu saabumist. Seepärast peab alati vaatama enne ostmist millal kaup on kättesaadav.

Fast delivery. My son loves it.