KBDfans Reviews 142

Terrible customer service they take so long to answer I'd they even do.

Ordered the Tofu65 2.0 pcb to replace my Tofu65 original pcb, and that's my mistake as those two are incompatible. I opened the packaging, then put it back when i realized my mistake. After contacting them about a refund, they told me it was still ok to return but I'd have to pay for shipping AND mark it as an item valued below $40 so they don't have to pay extra taxes. That's a straight up lie and so shady, and on top of that the shipping cost nearly $30. I called it quits and I just have an extra pcb sitting around now. I have never had a good experience with KBD fans and if I ever look for new keyboard parts I will absolutely stay away from them at all costs. Waste of space

Excellent customer service, messaged them on instagram and got a really prompt and clear response, also helped to clarify layout and colour compatibility. Really recommended!

Great customer service. No complaints at all. Smooth from start to finish

I ordered a set of keycaps and returned them, only received 25.31 out of 126.57$ Further attempts to dispute it landed my account frozen and unable to get any help unless I cancelled my paypal dispute and let them handle it.

This is hands down one of the most incredible, friendly, and consumer-friendly keyboard companies in the hobby.

I had ordered a quartz wrist wrest from them and the ordering and shipping process was hassle-free, fast, and extremely affordable, even by international shipping standards.

I used the wrist wrest for several months, as intended, but the material itself degrades very quickly and becomes cloudy and gross with even the lighting amount of sweat and bacteria, and also just regular cleaning.

I emailed KDBFans about this, with photos attached in my email. There was no BS, lying, undervaluing, or low-balling me. They talked to their factory and the employees there said this is common for quartz.

Jean was kind enough to offer me a completely FREE marble wrist rest replacement and I jumped at the opportunity.

Within a few days, a new order was shipped out and about a week later, my marble wrist rest was hand-delivered to me at my door.

This thing is 1,000 times more gorgeous than the quartz.

That's not what's remarkable though; what's remarkable is the customer service I experienced with KBDFans. Their policies, agents, and politeness are unmatched. They were so extremely polite, well-spoken, kind, and prompt.

Extremely well-mannered people work here.

I am beyond satisfied.

Any new keyboard related orders for me will absolutely go through KDB Fans from now on.

100/10.

Service très fiable et composants de qualité. En plus de cela un service client incroyable et a votre service.

Je recommande grandement

Jean is great! Handled my issue like a champ. Fast and easy to work with, got my quality issue fixed and everything went like it should. Would recommend!

I've got to give it up to Jean and KBDfans.

I had a recent issue with an order that involved it being damaged in transit.

During the process, Jean was efficient in his communication and transparent throughout, with him and KBDfans helping me by going above and beyond.

Many, many thanks, Team!

Really nice keyboard and great customer service.

Great keyboards, great support service which helped me to get my keyboard in no time, very good quality assemble.

i purchased the holy60 case, honestly solid case and one of the most aesthetic cases i’ve seen, but that’s not why i’m giving 5 stars, the rubber for some reason i couldn’t not find, but legitimately fastest customer service i’ve seen in a while, food places take longer to fix your order, sent 1 email and Jean was the person who helped me, sent me another pair and came within 3 days. thank you guys again, love my case and great service!

We purchased 2 keyboard kits, a MK3 and a Tofu65. Everything is packed with extra supplies and included torx screwdrivers.

Unfortunately the Tofu65 PCB had an issue and the bottom row of keys didn't work. Customer support was very helpful, and sent a replacement after confirming the issue (thank you Jean). Very positive experience overall.

Just perfect, I was looking for an actual good mechanical keyboard but more suiting my needs. And the only real way to get what I wanted was a custom made keyboard. Since I don't have the experience to do such a thing. I went with kbdfans. And my experience was perfect. Although the delivery was pretty quick, the only downside was the overcharge from customs. But I live in Switzerland so it's pretty common to get customs overcharge here.

Apart from that, the keyboard is actually crazy good and is exactly like I imagined. You can go eyes closed with them.

Quality of product is incredible, everything is above beyond expectations in that regard. Only problem I had was to do with shipping and delivery.

I paid £36 delivery on the website and it was stated as being 2-3 days or 5-7 days depending on how remote you are. The product took 2 weeks to arrive and had very limited tracking information. When it arrived in the country I was asked to pay for customs by the delivery company which was an additional £65. I was informed about a possible delivery charge on top but they did not disclose the exact amount until after it arrived in the country.

Again, product is exceptional, company is trustworthy, but delivery and communication aren't a strong-suit.

Be careful they don't disclose being from china and they ask you for money after.

Have ordered some many things from KBDfans, and I'm NEVER disappointed. Especially with the customer service. Jennifer is always on hand to answer my questions and help me troubleshoot.

Jean was incredible helpful when an issue came up with something I had ordered. The whole experience and the help they offered was top notch.

Excellent service. I ordered the Tofu Fa with Gateron Oil King switches and lubing service. Their response time was incredibly fast whenever I reached out. Highly recommend checking them out for all the beginners and keyboard enthuasiasts out there.

amazing customer support.
had a weird firmware issue (reversed caps lock light) and they (Jean) helped me get it sorted in minutes via the chat function: gave me a link to download an update and gave clear instructions on how to do it. easy fix.