KBDfans Reviews 142

Best online/ live customer service I’ve experienced by far! Alice was prompt with my issue and supported me the whole way, Alice was able to provide all the necessary troubleshooting to try and resolve my issue. Alice was also very kind and friendly too and willing to go that extra mile to make sure all areas of my issue were looked at. Keep up the great work Alice! Will be telling people to buy from KBDfans in the future!

The customer service was very considerate. Alice notified me about a scratch on the keyboard before shipping out, which led me decide to not accept it and swap it with another keyboard, so they ended up shipping a new board. Super easy to deal with and the whole process happened very quickly!

Easily the best customer service I've dealt with in some time. Jean was able to handle my problem without breaking a sweat. Absolutely over the moon with his assistance.

bought a prebuilt preorder and it came out perfect. exactly what i wanted, using the keyboard right now it's NICE. customer service was awesome

I used the chat feature to get some troubleshooting support for one of my boards. I was speaking to an actual person (which can't be taken for granted these days) within seconds. Jean was patient, gave me useful information, and asked me questions to help troubleshoot my PCB. They even sent me links and photos to instruct me what to do. Even more, they were understanding that I may have potentially had a faulty PCB and offered a discount on a new one because I was outside the warranty window. It all turned out to be okay, but this was real customer service.

Outstanding CS team. Jennifer, especially, handled all the issues like a professional. I had several issues but got it resolved as soon as possible.

Ordered a Tofu Redux case for my Wooting 60he. The case wasn't cheap for starters and neither was the postage to the UK, which is fine it was my choice to buy. Annoyingly though, after installation I noticed the case isn't 100% flush/straight. When laying on a flat surface the case wobbles, which is noticeable when typing. Not really ideal for such an expensive accessory that was supposed to enhance my keyboard...

The case it's self looks nice so that's something.

I'm sure someone from customer service is going to ask me to return the case in exchange for a replacement but quite frankly I really can't be bothered taking my keyboard apart again, repacking the case for postage and then taking it to a postal office to be delivered.

Responded to my support query within hours, gave me a couple of options to try.

When we came to the conclusion a new part was needed, it was sent out straight away and free of charge.

Legitimately the best support experience I've ever had and will for sure be a returning customer next time I need a new keyboard (but for now I love my Tofu 65 2.0).

I had a Tofu case that was warped and wobbled on a flat surface. I contacted KBDfans support through their website and dealt with Jean. They were very helpful and even sent a video of the replacement before it shipped. Very professional and good customer service.

Customer service really went above and beyond to help me reroute a package already in transit. product itself is great quality.

Unreal, responded instantly and fixed my mistake i made on my order right away. 100/10

Support as good as the products themselves. Don't hesitate to contact the company with any questions, they gladly help you and respond very fast.

very happy with the products, excellent after sales service, quality products and very good support, I loved my kbd67 lite keyboard.

10/10 products
11/10 customer service
After receiving my new favorite keyboard (which sounds amazing and is very high quality for the price). I accidentally broke the USBC connector and they immediately responded to my inquiry and got me a new one shipped within the hour (for the price of another very affordable model). I've been using KBDfans keyboards since late 2018 and I've yet to have a bad experience. I can say for certain they take care of their customers.

Only run into one problem with an order from KBDFans over several dozen orders. But it was enough to knock off a star. I have a pcb delivered brand new with a missing hotswap socket. I contacted KBDFans seconds after delivery to notify them. They had me ship it for repair, and it took months to get the replacement. Outside of that incident, they have been pretty good about shipping out things in a timely manner.

Alice was kind and well knowledgeable to assist me with my questions. As a relative "newcomer" in the keeb space - it's important to get guidance from a professionals perspective. Even though it was only a 10 minute interaction - the short words she did share with me carried much more weight.

Board shipped quickly, but had a dead hot swap slot on one of the keys. Support provided troubleshooting steps to ensure that the issue was not firmware before sending me a replacement board. From bad board to completed build it was about 5 days total. Would absolutely purchase from KBDfans again!

Pcb on Tofu 2.0 had manufacturing defect , customer service sent me another one very quickly. I’ll be buying more from kdfans.

If a package is lost on behalf of the delivery company, KBDfans does an amazing job. They are very understanding, very considerate, and very timely. However, if there is something wrong with small parts of an order that you did receive (missing screws or a few fragile/missing keys) , they charge shipping to fix the error that is on their behalf. I was quite unsatisfied with that, and I wish they could figure out a better solution.

Great store. I’ve purchased a few times and everything arrived on time and in perfect working order. I had an issue with a keyboard I built two years ago. I hoped on chat and got instant tech support. 30mins later my keyboard is working again. That’s awesome!