KeyBank Reviews 185

I about to switch back to a credit union keybank sucks

My story with Key Bank is one of deep disappointment. My branch manager is great and he is wonderfully helpful with the routine transactions within his control. Bank policies set from above are another story.

What caused my de facto break with the bank was its policies on sending wires. I am starting a business project that involves sending a couple of wires a month. Because of the circumstances involved, I am given 24 hours to send the wire, and I will only know at the last minute how much it should be made out for.

The bank does not make it easy. It has a rule that wires must be transacted in person. Fine. Well, not so fine, actually, because other than Saturday it only functions during normal business hours—precisely when I am at work or driving home. I live in a Philadelphia suburb and usually drive into Philadelphia for work. It takes me an hour to drive home. By way of comparison Chase Bank closes at 5:00 every day and it has both a branch downtown and another couple of branches that are on my way home from work. It would not be hard for me to make it into the bank before it closes. Key Bank, by contrast, closes at 4:00 and has neither branches downtown nor on my way home. Apparently Key Bank is not interested in getting the business of the thousands of people who live in my bedroom community and drive into downtown Philadelphia.

So Key Bank insists that I come into the bank to initiate a wire and then makes it totally impossible for me to do so.

My branch manager, who is much better than the structure within which he works, found a solution. He learned that it was possible to arrange to send wires out myself, from home, from a business account. In fact, the two accounts from which I wanted to send out the wires were both business accounts. So great—it was just a matter of setting it up. In fact, that was two months ago and the process has yet to be completed. The bank has set up obstacle after obstacle in name of “security.” Let me give just a couple of examples. I had to fill out a long form listing all kinds of information about the soundness of the accounts. It seemed like an application for a loan, not arranging to send out money that was visibly in my account. If the money is there, it gets sent out. If it is not there, it is not sent out. The situation involves zero rink. But still it acted like I was applying for a loan.

Another example. I was going to need a key to insert into my computer, and I needed to choose between three models. I called customer service to ask which was the correct model. It was strictly an IT question that created no exposure for my account. Nonetheless I was put through the whole process of being verified. The last step of this was being sent a code and reading it back to the agent. I was talking to her on my land line, so I asked her to send it to my cellphone. No, that went against security, because my cellphone number did not appear in their records. They could call it into my landline, she said. But then, I would have to end this call to get it, and the code would no longer be applicable. She kept insisting that was the rule.

At one point my very patient branch manager brought in a “specialist.” When I talked to her, I expressed my anger at how things were being handled. Her tone of voice made clear she thought I was being unreasonable. She was on the case and she would get it done, so why was I complaining? To make a long story short, that was a full month ago and the process is not yet over. So my frustration was justified. I hope I never have to talk to her again.

A few days ago my branch manager called with good news—the process was completed for one of the accounts. The key came in and I took it into the bank for him to set me up. Even with a bank official doing it, it took about twenty minutes. The arrangements for the account I will be using more are not yet completed. I don’t ask anymore when it will be done, because whatever I am told will not be true.

During these two months, the bank could have said, “Since this is taking so long, we will let you come into the bank on Saturdays to initiate a wire and later in the week call in the exact amount it needs to be for. It could. But it doesn’t. Needless to say, my business project has been in limbo for two months because of all the roadblocks the bank has created.

My reaction is one that is contempt and rage in equal measures, and I have lost all respect for Key Bank. I have been the victim of a combination of policies that the bank refuses to change despite seeing their unintended consequences. The mindset it reveals is ossified and unintelligent. I continue using this bank only because the personnel at my branch is great. In terms of the institution as a whole, however, I have come to loathe Key Bank.

If I could put zero stars I would, I cashed a check on my mobile app for a grand I do contract work blue Caller property maintenance and more I’m really good with working with my hands any ways I guess some one logged into my account in Nigeria so their accusing me of droid or at least their involved. The funny thing is I’m on parole and I’m a combat vet who saw action in Africa I want nothing to do with those ass holes. You can not trust them with your money you can not trust them at all your guilty as hell no mater the out come with them. I showed them my EIN AND MORE this bank should honestly be shut down I honestly wish the worst on them I’m homeless now could not pay rent and they are refusing to reales my money

I am posting this to warn other customers, especially those handling estate matters in Washington State.

After my mother passed away, I followed Washington law exactly. More than 40 days after her death, I presented KeyBank with a valid, notarized Affidavit of Successor under RCW 11.62, along with the death certificate and required identification, to close her account and cash an estate check.

Despite the law being clear, the branch refused to act. I was incorrectly told that I had to open an “estate account” to cash the check and that their legal department had to “review” the affidavit before they could close the account. Another employee even stated that “Washington state law does not dictate our policy,” which was extremely concerning.

For clarity, the law states (RCW 11.62.020(1)) that 40 days after death, a financial institution shall release funds upon presentation of a compliant affidavit. The statute does not give banks additional time once the documents are presented.

Even more troubling:
RCW 11.62.020(2) and RCW 11.62.030 explicitly state that once the bank releases the funds in good faith, it is fully discharged from liability. In other words, the law protects the bank when it complies — yet KeyBank still refused.

This all occurred on the same day I picked up my mother’s cremated remains, making an already devastating day far worse.

I escalated the matter to KeyBank’s Executive Office, provided updated sworn statements, and explained the law again. Despite this, the process continues to be delayed, with no resolution offered and no clear explanation of KeyBank’s actual policy for Washington State estates.

The statute exists specifically to avoid probate and unnecessary delay, yet that is exactly what KeyBank has caused.

If you are dealing with an estate, especially in Washington, be prepared to advocate strongly for yourself and know the law before walking into a KeyBank branch.

Do not give anyone at Key bank on North Dixie your cash! I gave the teller 1,025. Six days later someone at that bank took 713 out of my account and the reason they stated was, I only gave them 445 the week before! I have my receipt and I am still having to fight outside that branch to get my money back.

I had the worst customer service I have ever experienced in the Denver Tech Center branch. I had no choice but to close my account. If you open up an account at Key Bank expect bad customer service.

Stay away from Key bank investments . They have absolutely no knowledge .They got me trapped in an annuity at a young age …Vanguard or Charles Schwab would be a much better option !

They are okay not completely desirable, the phone bankers give you different answers about simple questions, one lady spoke like this, I don't see no reasons, and sounded like she had no teeth, um, their zelle stuff is the stuff of nightmares, I am astounded at all this that I just have to laugh, my advice is only go with them if you can't use a different bank, however they are very forgiving of fees and 8 times out of 10 kinda know what they are doing

I strongly advise anyone considering KeyBank to look elsewhere. There are many reputable financial institutions that value transparency and customer service. KeyBank is not one of them. Save yourself the headache and choose a bank that treats its customers with honesty and respect.
Avoid KeyBank at all costs.

I've had good experiences as a customer here. Not sure why all the negative reviews. I have brought my adults kids, nieces, nephews, and friends to this bank and never had a complaint. They don't play with my money, the tellers and other bank employees are awesome. The only disadvantage I could site is that they don't have branches in Arizona.

The last year of my truck loan their collection company called me at least twice a day to inquire about the balance of the note even though the payment was current. I am so glad to be done with them I will never use Key Bank again for anything especially not for a car loan! Stay away from Key Bank!!

The worst bank. I opened a Money Market Account with a promised good rate. After six months, they lowered the interest from 4% to a ridiculous 0.5% without any notification. No wonder this bank has the worst reviews. There are other banks paying much better interest rates. Besides, everything is delayed. I cancelled all my accounts. Beware. Lesson learned.

Attenzione alla truffa, attenzione anche a cosa scrivete perché trustpilot vi censura la recensione se è veritiera, non scrivete i nomi dei truffatori perché altrimenti fanno ricorso su di voi ed eliminano la recensione, state alla larga non è una vera banca ma un sistema di truffa molto capillare

So far KeyBank has been alright my first check deposit was available the next day.
Their customer service is decent nice that it's 24/7. However called in to see about increasing the ATM limit which is a rather low $500. After giving all my information verifying my account Name Social DoB email phone ect was told thank you for verifying we've pulled up your account after asking about the atm increase they said they were unable to verify my identity? And they would have to try verifying by sending a One time code to my mobile number they asked my number I gave it to them and they said sorry we were unavailable to verify your identity so we won't be able to send the onetime code okay then why'd you ask for my number to send the code. Like how is that even possible I verified everything at the very beginning so you could bring up my account. We were both laughing as this was happening. Customer service was nice but howis that even possible?

Questa banca ignora completamente…
Ignora completamente la vista dei consumatori, trasmettendo pubblicità televisive con sfondo bianco brillante. Sui moderni televisori 4K ultra HD, lo schermo è accecante. Poiché non rispettano gli interessi dei clienti, costringendoli a confrontarsi con questa pessima scelta di colori di sfondo, non considererò mai di fare affari con loro

Key bank is the worst bank I've ever worked with. won't even answer the phone.

ATTENZIONE: IN ITALIA C'È UN GRUPPO SU WHATSAPP CAPEGGIATO DA UN SEDICENTE RICCARDO BELLINI CHE PROMETTE GUADAGNI DEL 280%.VI CHIEDERANNO DI SCARICARE UN APPLICAZIONE PER OPERARE SUL MERCATO PRIMARIO. È UNA TRUFFA. NON ABBOCCATE. I VOSTRI SOLDI SOSRIRANNO IN UN ATTIMO

They created a group on Whatsapp promising 280% reward on first investment, but bank costs are really high and no proof of what they promised, instead they made me perform operations on trading and now I'm -5000 €!!!

This is the worst bank i've ever had.

Their business practices are awful and their customer service is not existent.

There is absolutely no reason they should need to hold my funds for this long when I deposit a check. Especially from a reputable institution that they could easily call.

I would call and complain but no one cares.

I think it's time to close this account

I called the disputes department to file a dispute on two charges, and after multiple attempts via both phone and chat, I’m convinced they don’t understand what a dispute even is. The agents ask irrelevant questions, struggle to grasp the basic concept of a chargeback, and offer no real help. After thoroughly explaining the issue, twice, they still come back with, “And what are you disputing today and why?” It’s like they’re not listening or don’t understand the process at all.

Today, I decided to call six different local branches to see if I could file the dispute in person, since it isn’t available on the app or the website. Every single branch call went straight to voicemail, not one person answered.

I’m actively looking to change banks. It shouldn’t be this hard to talk to someone about your money.