KeyBank Reviews 185

I was buying gift cards to be able to do some online casino play because the Key Bank debit card I had wouldn't work on BetRiver online.
Now I get a call from Mr. Antonio Crayton of heir fraud department. I told him that I made all those purchases and there was no fraud involved whatsoever. Not being happy he decided to send this for review within Key Bank, but my debit cards are frozen and I can only for transactions at the branch office. Unacceptable. I thought PNC was bad, but I'm going ack to them. At least they treat me with respect. Remember his name...Antonio Crayton.

I go to the Keybank on Main St. In Niagara Falls. I absolutely LOVE this branch! The workers there are very knowledgeable and friendly. Tasha and Tracy are both wonderful! I always leave there with a smile on my face.

I find it VERY unusual that customers cannot make ACH payments from their Key Bank checking accounts to other people or accounts, as I have at other banks. I also find it VERY frustrating that this information is unavailable on Key Bank's website. The only way to get assistance is to go to a branch or call an 800 number. The people who answer on the 800 number are no help, having to go to the branch defeats my ability to do my banking online, when I have time to do so.

Keybank’s fraud controls block are inconsistent and a little ridiculous. I travel multiple times a year to a single city in Germany and Keybank regularly allows some transactions and then freezes my card due to its fraud controls. Each time it takes a half hour of my time to unfreeze the card. The controls are tripped even for small transactions.

Inherited CD from deceased relative. Kept in CD until maturity to avoid fees.

Unable to move funds to another bank without going into a branch office 3000 miles away to authorize ACH or wire transfer.

This bank is living in the stone ages technology wise.

Best to keep money in banks that have modern policies. You will have trouble getting your money if you are not near one of their branches.

I'm disabled living in Anderson Indiana and KeyBank's ATM stole $300 from me on January 2nd at 9:23 am. Took money from my account but didn't give me my money.
Their customer service told me that they can't do anything about it even though it's their ATM. Don't use them. They are more than willing to steal from the disabled .
They are thieves and liars willing to let others suffer.

they froze my account saying they suspect fraudulent activity, days later they sent a letter to go to the bank and open an account and they'd transfer any of my money in first account into new account. I had 30 days to to this and went to the bank on day 14. They bank said there was no authorization even though i showed them the letter. I called fraud and they called the branch which had not reached out to me. I asked fraud can they just open it and they said it was sent to another dept. So, the left hand doesn't know the right had is doing and has no concern of me keeping the account. Is there no good trustworthy banks around ?

Terrible. They can and often do freeze your account for no apparent reason for an indefinite amount of time because they are accusing you of fraud for no reason. My brother died this month and I couldn’t go to the funeral bc Key Bank took my money. I also wasn’t able to participate in Christmas because they took my money. Staff does not care and staff seems almost gleeful that they have ruined my life this month.

overall KeyBank is very slow when comes to large sums of money and when u have a hold on ur account except this one time where an agent was fast as well as secure the whole way agent Chenaye 100/10 experience who was kind enough to do her job faster than her peers got rid of a hold in like 10mins the agents I got before took to long so I had to reque for 20 mins ig they don't wanna do their job that is very concerning for someone working at a bank. example I bought a car with my card never again it took 2hours and 30mins to send the cash by that time the car was bought by someone else and I lost 2k thankfully we where able to come to an agreement for another car he owned I still can't believe lost the deal of a life time 2012 Nissan model now I have a 1995 Yukon v8 MORAL the world is not running out of resources its running out of resourceful people and my v8 is a gas sipper

Very bad company and operation to work for and banquet

Worst staff I've ever dealt with. They literally called the cops when we were pulling out money to go shopping in Ontario, weed is not legal in Idaho which keybank is on the Idaho side but the Ontario side, it is legal. Anyway I was pulling out money so they call the police and I was pulled over and busted for freaking weed because these humans suck. I cannot stand grown up tattle tales. I mean, really? And the manager at the branch on Eagle and Overland in Boise is the worst one. He literally had other agents call and harass me over a negative balance of $5 when I was going through it, he was gonna call the cops over my cbd pen.. apparently key bank employees are all super against Marijuana, which might, in fact do them some good and improve their petty bs behaviors. That same little man refused to cash a stimulus check from the government and was going to put a 5 day hold on it just to be a jerk and on and on for years. Idk what his problem w me even was as he preferred to act like a snake than a a forward, respectable human being and treat me with some sort of dignity. Seriously. Don't work in customer service if you hate customers like that and think it's your place to be the antagonistic thorn in their side until you've actually chased them off and list their business. They screwed me right before Christmas, quite deliberately one year and I have 4 kids, I am widowed and on a single income and they really messed up bad that year and my kids were the ones that felt that, I get really emotional and have a hard time believing or understanding how everyone that works for keybank can suck as badly as all that and still have any type of customer loyalty or base at all. I will never go back. Forget keybank. Worst of the absolute worst no way around it.

I had to cancel my card and order a new one. The teller just blocked my card, never canceled it and never ordered me a new one. This was two weeks ago. I waited patiently. Called this morning and found our they never ordered me a card. Now they said they'll rush it but that'll take another week. My advice, if you want good customer service don't bank at Key

Do not use KeyBank!!! Go elsewhere. My account was hacked on multiple occasions and I've had to get a new debit card three times. I also deposited a check and was denied access to my money for several days because the back office refused to release the funds. I've called multiple people at the bank and no one will help me including the back office. This bank is unacceptable! I'm closing my account when my funds are available and recommend you guys seek a different bank like Chase or Huntington. A more honest bank.

my advice is simple don't deposit in this bank more than you can afford to lose, I deposited a check 4 months ago, but it's not yet available each time I call there's another excuse as to why it's not been released or resolved I did take any step they requested and it's still not released or returned to issuer, at this point they claim it was returned to the issuer a month ago but it's still not returned as per the issuer, they claim they are an FDIC regulated bank it doesn't seem to me that it is

Key banks call center is now in the Philippians! The hold electronic music will make you ready to break things. If you were not already agitated you will be. I transferred money from three accounts to prepare to close them... deposits were there and then sent back to key bank. Cannot get a good answer as to why, but at the time all looked good and closed them. Key bank sent a paper check for one but now cannot find the other two! They have taken my money. All transactions occurred within minutes of the other. I have called twice, no call back on the first one and over 20 minutes of hold to get transferred to a US supervisor. It has been over a week! I am coming to the belief all banks are evil.... thank you to the government.

The worst bank in America. After loosing my job Key Bank set me up with a plan to keep my perfect payment history. Yet, even after making all the regular agreed-upon payments, they reported to my credit I had never paid in months. This company is the worst. They don’t give two nickels about you as a person. They want to see people ruined. Thanks key bank for ruining my credit score

Terrible customer service. Had a charge I did not authorize overdraft my account. I contacted customer service to have the purchase removed from my statement and refunded to my account. I was told they could do nothing about it, so I stopped the report to cut my loss. I checked in with my account later the same day to find I was charged a service fee from customer service even though they had told me tough luck, and I hadn't received the satisfactory help I requested. This second charge over drafted my account once again, and started the cycle for over draft fees. It took three more associates in the cs department, and a crisis resources agent to revoke the fees this bank tried to sneak in. I genuinely hate this company. Every person I talked to was soulless, none of them were willing to help. This company made a simple problem wayyyy worse than it needed to be. I have since opened an account with a rivaling bank and will be taking my business elsewhere.

Worst experience with gab at the monongahela office

I wanted to open up a checking and savings account at key bank located at front street Binghamton Nrw York. On my phone it said $300 offer to open checking account. I showed the guy the offer $300. He promised me this. Time passed called 1800 number at key bank speaking to customer service she said I am only going to get $200. On the phone immediately called the Binghamton branch I was told it would be fixed. Then I started to talk to the branch manager his name is Mr James Clingerman he promised me i would get the $100 put in my checking account in 10 days. He said it was there fault and I will get this missing money. Numerous phone calls to Mr Clingerman the branch manager promises me all the time he is going to get it fixed its been almost 3 months and he promises me this money to me now I have come to the conclusion he has been jerking me around all this time. I have contacted corporate they ignore my complaints so needless to say this is not a very good bank. So I would not recommend this bank. Now I feel like a complete fool gullable listening to the Branch Manager. The sad part is I was going to have my son and a friend open up accounts with key bank then I told them my horrible experience with them so they told me they do not want to do business with key bank the way I look at it its there loss.

Customer service barely speaks english

interest charged even after paying card off.
2 months now, can't get it to zero cuz they put interest on the interest.

fraudulent behavior, worst cc i have dealt with this side of chase. use citibank IMO.