KeyBank Reviews 185

If I could give a zero I would I deposit a cashiers check at this bank that I was told should only take 5 business days, I have the deposit available but they are restricted me to my money because they want to know where the money came from. So because someone is noisey in the fraud department they will grant you to your own money when they feel like it. This bank is crap and I wish I never did business with this bank Full waring do not bank at any key bank especially if you had a parent pass away and left tou something

We previously had an account with KeyBank but decided to leave due to their extensive fees. However, when we were offered a substantial opening bonus, we decided to give them another chance. Unfortunately, our experience was disappointing once again.

When there was a question about one of our transactions, our account was placed on hold. Despite our efforts to get clarification, we were repeatedly redirected between departments, each unable to provide answers. In the end, our account, including a CD we had, was closed without resolution by them. We were very frustrated by the lack of support and communication. Based on our experience, we would not recommend KeyBank.

I WAS a key bank customer for over 20 years and most of the time things were ok. After I became disabled (work related) the entire way they treated me became real bad, fast! I had an account that would gain interest and make a nice profit over 5 years. However the company would give me a hard time getting info about my account online about 60% of the time. I warned them I was going to withdraw ALL my $$ if they kept it up. I waited until my account made well over the mature amount and asked for all my funds to be sent to the Niagara Falls Blvd. branch. I asked this because the person that set up my account said a lot of money was going to be taken from my account. I went to the bank, got all my money and look him right in the face and said "you said you wanted to see my face when I got the check, so here I am". For some strange reason he couldn't even look at me? The teller (she) was very mad I was taking all my money out, but I smiled, took the checked and will NEVER do business with or recommend KEY Bank to anyone!!

I'm going to try to say it loud enough for the people in the back to hear... READ THE REVIEWS AND DON'T BANK HERE.

I started a checking account and a "credit builder" account with keybank at a time when I really thought I would be okay to do so. The "line of credit" for the credit builder was $500. It wasn't money I ever received to do use or anything. It was simply a way to make a low monthly payment and build my credit up.

Welp! Life being life, I hit a pretty big low at the beginning of 2024 and wasn't able to make that low monthly payment.

Not only does keybank not have a way to help you if you're struggling, they HOUND you, every single day, if you're even a few days past due. They don't have a way to suspend your payments, ON AN ACCOUNT YOU NEVER EVEN GOT MONEY FROM, or allow you a grace period to get caught up.

This account was supposed to be helpful and instead has been an absolute nightmare. They tack on fees to your account too so instead of just owing for the simple "credit builder" You're now paying out the $%^ for something you were hoping would improve your situation... never even spent a dime of the line of credit. Why in God's name is it like having a kidney removed to pay this thing back?! Makes no sense... I learned my lesson... won't be back once this thing is done.

Don't waste your time opening a KeyBank account. Customer service is terrible. Online banking is terrible. I WILL BE CLOSING THIS ACCOUNT!!

I spent nearly 60 minutes on the phone waiting to speak to a customer service rep. Because Key Bank’s technology is so AWFUL I couldn’t add a user to my account. Moving my money elsewhere. Key Bank = Garbage technology!!!

There was a $300 promotion if a direct deposit is completed. I have waited for 6 months to get the promotion and spoke to the rep in the local branch. They said that they would call me and let me know but it's been 7 months, NO RESPONSE ***.

Yeah, no. Never again. Where to begin...
I had a checking account with them (no savings), I checked the balance and $5/mo (plus some other kind of small fee). Hadn't checked my balance for a while.

I called them, they told me to come in person. I wait (my branch is severely understaffed with knowledgeable people). So I wait in line, then they said I have to make an appointment to talk to anyone that knows anything about it.

I scheduled an appt. I went, guy not there, apparently no one else can help me.? Same thing, this time there were 3 people waiting for him at MY appt time. Finally, get to someone who knows something. He told me since I don't have a Savings Acct then they charge monthly fees. So, I get a savings account.

Fees did NOT stop. So... same thing all over. I was in person and he said that I hadn't connected Savings/Checking. So, I asked him to do it, but apparetnly I had to call coroporate. Soooo about 6 months of fees. And they would NOT credit them back to me.

After spending hours waiting for corporate, I AGAIN had to go to the branch in-person to show ID. Funnier now. My savings got auto-closed for lack of usage (maintenance fees), so, more monthly fees. No email, no mail, no call, no text. Fees still going on. They were sooo clueless at the branch that we ended up having to close all accounts and re-open new ones (I had to due to a direct deposit). They said the acct# would be the same as before. It wasn't. Now, I've missed to direct deposits.

Every time I go in, they hate having to work. They don't give you eye contact because they don't want to be troubled.

That is just ONE of my issues with them. (quick one, you can pay your credit card in the app, or online, or phone, so I have to go in each time.

Worst bank to ever do business with never, again. I made a payment online and then got an email notice from key saying this transaction needed to be completed. I went on a second time ended up making another payment. Then I realized both payments went through but still got another message from key stating that my transaction wasn't complete. I called Key Bank, spoke to a woman and all I got was I'M SORRY. I was told I have to wait till both transactions clear before they can do anything, so in the meantime, I have to bounce my payments before they will help. What banking system doesn't have a CANCEL TRANSACTION BUTTON. All other on-line facilities OFFER that feature and don't screw you over like Key just did to me!

I am homeless and live in my van and out if money so I applied for a $3,000 loan through lending tree & they sent a couple verification deposits to my KeyBank account, which I was supposed to repay to get my loan and KeyBanks fraud department froze my account, so now I have to wait a week with no food or money until they lift my account restrictions

The key bank is a very bad bank to bank wit they let someone call in wit all my information in closed out my account without my permission they also took my money lien sayin they was mailin a check I never recieved kept giving my the run away for a whole month n I still haven’t got my money don’t bank wit em n they also place fraud on my account after someone cllin in to close it

This review is based on their fraud department. In Feb 2024 I supposedly ordered from BrowseBrooklyn the following:
85” tv
Tri cycle
iPhone 13
Massager

All of that total of 54.00
A track number key says was delivered in February

1. Since when can you buy an iPhone for 54$
2.since when do you buy an 85”tv for 54$

Since when does an 85” tv get shipped in the same box with a tricycle and an iPhone ?

Common sense says you can not buy an 85”tv or an iphine13 for 54$ but key bank obviously has no common sense when it comes to the cost or price of merchandise which is very scary thinking this is a bank with our money .

Next,
How do you put a tricycle and an 85”tv in the same box with an iPhone ??

Key bank doesn’t understand these types of items are never shipped together in the same box because the tricycle will damage the TV

That means there had to be more than one track number to get these big items in the mail there should be at least two but more likely three boxes which means 3 track numbers.

The track number provided has no information available when you search it which means it’s a fraudulent track number

Key bank is dumb enough to let this company keep my money for 6 months and sides w the fraudulent company .

Key did not research the track number nor use common sense when understanding large items like an 85” tv would never ship w a tricycle and iPhone nor would an iPhone 13 or 85” tv ever cost only 54 combined.

It doesn’t get any more ignorant! &

It’s time to change banks!

Everything is hard here. Need to make a deposit? go into an office and sit down for 5 minutes. Need to close an account, good luck finding the person who actually knows how to do it, and even then you will have to make about 5 attempts at closing it. By far the worst bank I have ever dealt with, and as someone who has owned multiple businesses, I've experienced a lot of them.

Everyone I have worked with, for anything I need. They have all been great. Even if I just stop by to get some advice. they are always very helpful, always very nice.

Khmari Jones
Local Guide·19 reviews·1 photo

Review for KeyBank: A Horrible Experience

If I could give KeyBank zero stars, I would. This review is not only for the branch I dealt with but for KeyBank as a whole, including their customer service, protocols, and policies.

KeyBank left me homeless despite having enough money to cover my expenses. A fraud investigation was initiated on my account, but my money was cleared, and nobody ever informed me what the investigation was about. They issued me a cashier's check with the remaining thousands of dollars I needed for moving.

Right when I arrived at my new location, KeyBank stopped my account, rendering me unable to access my funds. I had to borrow money from others, leading to unnecessary expenses that I now have to pay back. This situation has ruined my life.

I couldn't attend school, pay my car insurance, or cover my housing fees. KeyBank's incompetence and lack of accommodation have caused irreparable damage to my life.

Everyone I dealt with at KeyBank, from the branch to customer service, was unhelpful and unsympathetic. Their protocols and policies are flawed, and their customer service is abysmal.

Avoid KeyBank at all costs.

I will still be contacting the Attorney General's office in hopes that no one will have to go through what I had to. I have a child, a husband, and pets, and I nearly had to sleep in my car with them. This review will not be the end. I'm going to try to make sure no one is ever treated like this again by this bank.

Even after the investigation was done and they gave me back my money in the form of a cashier's check they still never apologized for all they did to me. Run for the hills you all. I can't keep explaining my situation in more details as it is all too unbearable to keep remembering. Just trust me run for the hills when it comes to this bank. Go to a bank that is known like Chase, Bank of America, TD bank, or Wells Fargo. Go to banks that are known. Don't take chances with this bank like I did. I never heard of Key Bank except when I signed up with unemployment and I don't know what possessed me to bank here. You live and you learn.

The bank teller or banker doesn't matter they don't know and do nothing...3 months ago I just deposited 300 $ in cash and only problems started ....fraud , close account, fraud ?, investigation , search , mail,no money, see money , check , bla bla word salad ....bla bla more ....they asked me 300 times to bring all the documents again and again .........I just want my money back in cash like I deposited !!!!!!@after 3 months still I didn't receive nothing...Well ....KeyBank ....give "my money " back ASAP ....PLS & TY 😊

Key Bank in Utah. If you need a bank teller forget it. I've seen people doing two or 3 jobs at the same time cuz of no teller not very helpful or friendly. I came in because someone was trying to scam my account. Same company 3 different times. I told them, "Hey let's open another account new one.." Nope branch manager said that would not help so getting a new card and not fixing the issue I guess all just have them hit my account again... collection of new cards... I was with the same bank 20 yrs no issues... I don't even see the lady anymore who helped me open this account. Big red flag!!

Terrible and scary institution. Twice in 3 years Key Bank blocked me out of my accounts claiming I was deceased and it takes weeks to get the problem corrected. I am not deceased. SSA has never flagged me or sent out notices that I am deceased. Key Bank cannot explain why this happens and cannot rule out fraud. They simply say they "do not know." Branch manager has a narrow window of being in the office and has not been diligent on getting the problem resolved. He has also lied and stated they received a death certificate from SSA and it is out of their hands. They do not have a death certificate.

RE: Key Smart Checking Opened at Key Bank Endicott, NY

I recently had a highly disappointing experience with KeyBank West Main Street Endicott, NY back April 29, 2024 regarding their Key Smart Checking account and the $200 bonus offer. The promotion seemed straightforward: open an account and receive the bonus after setting up direct deposit within 60 days. However, the reality was far from the promise, leading me to believe this was a classic bait-and-switch tactic.

When I opened my account, I carefully set up my direct deposit through a government agency the same day. Given the timing of my pay periods, processing the deposit extended beyond the strict 60-day window. Despite my timely efforts, KeyBank was inflexible and refused to honor the bonus, even though the delay was out of my control.

When I inquired about my $200 bonus for opening the Key Smart Checking account, the Endicott branch manager at KeyBank displayed ignorance by suggesting I use a non-government direct deposit or call the government agency to change their policy. This response was unhelpful and disregarded the constraints and realities of dealing with government agencies.

KeyBank's refusal to consider the practicalities of direct deposit timing, especially from a government agency, shows a lack of understanding. Once they have you as a customer, their interest in honoring promotional incentives disappears.

If you are considering opening a Key Smart Checking account for the bonus, be wary. The promise of a $200 incentive may not materialize, and you could find yourself stuck with an account that doesn't deliver what was promised. This kind of service is unacceptable and feels like a deliberate attempt to attract customers under false pretenses.

-Wendy A.

I've been with Key Bank for several years. Always had a smooth experience whether going to a teller or doing anything online.