KIPFERL Reviews 

I gave Kipferl only a weekend to expedite a personalised Sachertorte to me for my wife’s birthday. This they achieved and the gift was much appreciated. All we lacked was a string quartet playing Mozart to give us the feeling we were back in Vienna!
I can confidently recommend them!

The large sachertorte I ordered for a family birthday party was absolutely delicious - enjoyed by everyone there, with ages ranging from 2 to 79 years old. It was delivered on time and perfectly packed. Thank you.

This absolute joke of a company ruined my birthday…Their customer service is non-existent, we had issues (very likely their fault, never even had as much as an apology) with our order they said they could fulfill, the way they handled it is totally unacceptable! They never admitted to their mistake and were extremely rude on the phone!! I was stunned by the conversations between them and my partner, the guy on the other end literally put the phone down on him, not even once! Never order from them if you know what’s good for you, but tbf I wouldn’t even eat with them after this, the rudeness is just astonishing…still waiting for our refund they promised though, if we won’t get it by Monday we’ll be sure to take this to Trading Standrads ✌🏻

My husband received a traditional Doboş cake for his birthday and oh my goodness! It was incredible. We froze some slices which also retained their incredible taste and moisture when defrosted. 10/10 , super impressed with the quality of the bake. Will definitely order again :)

Fantastic service despite the best efforts of DPD to cause disruption. The chocolate Mozart cake is very chocolatey with a moist and tender texture. Really good. Could have wished for a slightly thicker layer of marzipan but the best bought-in cake I’ve eaten.
The baked cheesecake is really good with a lovely slightly grainy texture and a proper sour edge. Not the usual sweet shaving foam stuff. Personally, I’d bake the pastry base blind before filling it but this is nit -picking.
An excellent company with terrific products.

I had a fabulous experience with Kipferl online orders, not only with the delivery timing, but also with their magnificent, opulent cakes.
Now, it become a tradition in my house to always order their cakes for whatever reason: a celebration, or just for pure pleasure and indulgence when we crave something tasty.

Fantastic company. Quick shipping and products are delicious. Really helpful and friendly staff.

Delicious cake and excellent service and delivery.
Demonstrated a real personal interest.
A quality service.

Superb - whether dining at the restaurant or delivered cake ordered on line. We love everything!

Gorgeous cakes. Easy ordering.Can choose delivery day and were delivered and packaged with care.
Have used Kipferl before and will use them again.

Best Sachertorte in the UK! And service is A+, they always manage to accommodate my last minute orders.

Generally I buy my cakes at Kipferl. Very nice cakes and all very professional and reliable

Superb cakes - I wasn’t sure how they would manage to get them to me in one piece but they arrived on the exact day I had specified and were perfect! It was for my mother’s funeral as she had lived in Austria most of her life and the guests were so charmed with the Sachertorte especially (though my personal favourite was the Mohntorte).

Love all the products that I buy from Kipperl and the Apple Cake was scrumptious…

Big thanks to Kipferl for going the extra mile in terms of customer satisfaction after a slight breakdown in communication. They delivered my order of 3x bottles of their superb orange wines and then one of their beautiful apple cakes, to my son for his 30th Birthday. The delivery service they use is also excellent, great timeslot notification and options if you can't be in for the delivery. Many thanks.

Second time ordering, gorgeous cakes, well packaged, perfect taste and arrived when I wanted them to. Nothing to complain about!

In the past I have ordered two Sachertorte cakes with personalised messages piped on, and an Apple Strudel. The latest Sachertorte was heart shaped for Valentines Day. My wife was very happy with this, and even let me have a slice!
We've really enjoyed the cakes and Strudel, and will definitely be ordering again.
These items were well packed.
The delivery company, Packfleet, sent an email with a 'Track Delivery' link which showed a map with the driver's location. A nice touch was the location of the vehicle was shown as the Austrian flag instead of the usual van/lorry icon. The drivers were friendly, and handed me the cakes, rather than placing them on the doorstep.

The website, online shopping and the cake were superb and very much appreciated

No stars at all to DHL delivery. Despite clear ‘fragile’ and ‘this way up’ labels on the excellent packaging, they brought the package to the door upside down and then THREW in on the doorstep to take a picture of it rather than gently hand it to me. The icing on the cake was therefore damaged and broken. As the cake was for a birthday celebration the next day we tried to patch it up as best we could. The cake was just lovely but what a shame that the delivery service was so bad.

A tragedy that such a lovely product should be treated so carelessly by DHL delivery service.

Hi everyone, I would just like to add a follow up from my previous review where I had a misunderstanding about my order. The customer service has been excellent & the fault lay in me having noted down a telephone number from an older email & I did not know the number was no longer in use - so my replies were not seen by the company :-( The Cakes & biscuits are fantastic, my Austrian friend who I bought them for said they were delicious & I will be ordering more in the future . Jo Whyatt

Absolutely the best Austrian cake experience in the UK I have experienced so far (second only to my Austrian Mum).