KIPFERL Reviews 

Kipferl are really good to deal with. Great products and great customer service.

Excellent communication, a little issue was cleared up straight away for me. Lovely and very trustworthy company, highly recommended

The cake I ordered for my grown daughter's birthday arrived on time and well packaged. It was beautifully decorated and was absolutely delicious. Everyone loved it. Thank you for a shopping delight Kipferl.

I have ordered twice from Kipferl and I am happy to report that their cupcakes are absolutely lovely and the service I have received is nothing short of outstanding! I had mine delivered all the way to the bottom of Cornwall. Filled with flavour, their bakes are perfect for any occasion! Thank you!

Terrible. Absolutely terrible and I’m never coming back to this place. The waitress was awful in insisting that the table was needed back within an hour. She was pushy and horrible about it. It totally spoiled a very special ocasión. Your policies are not made clear on your website and your staff is awful. Never coming back here and would never recommend this place to anyone. The cake was terrible as well. Zero stars."

The order never arrived. DHL advised that delivery would be done, and then disappeared off the face of the earth.
The company was receptive and apologised, and promised to re-bake order and send to me the next week.
That never happened. When I asked when order would arrive,I was told that they had done other orders and would do mine the following week.
After 2 weeks, I cancelled.

This was an experience rescued in the end by the skill of the good artisans at KIPFERL.
I ordered the largest Sachertorte on 28/11/24. It was prepared and then made available for collection on 04/12/24 by the courier for delivery overseas within the British Isles on 06/12/24. What I forgot to allow for was Black Friday & Cyber Monday, but it might have worked were it not for the dramatic appearance of Storm Darragh.
The cake was delivered eventually in the late afternoon of 09/12/24. “Will it be ok to eat now?” asked the driver. He/we needn’t have worried. It’s the biggest, bestest, moistest, thickest chocolate covered Sacher ever! You know the theory that a lot of cooked dishes taste better after the day they’re cooked - well, it can also apply to cake baking. The Sachertorte ordered from Sacher or Demel in Vienna are often quite dry. The KIPFERL version does not need ‘schlagobers’ to slide it down. It is in perfect balance. It’s actually brilliant with a light whisky although you’re welcome to try it with an Eiswein or a Tokaji. Oh, I nearly forgot - blame the sugar rush - it arrived in near perfect condition.

Delicious sachertorte, beautifully hand decorated fir a birthday

The cakes I ordered were made with quality ingredients; you can taste the quality. They were delivered promptly and well packed. Will be ordering regularly, there are many items yet to try.

Purchased quite a few cakes from Kipferl, they are absolutely delicious and amazing flavours from Austria. Brings back wonderful memories of my visits to Austria.

The Kipferl team designed some beautiful Lebkuchen wedding favours for our recent wedding. They were beautifully iced with the date of our wedding and our names. All the guests were thrilled. We would highly recommend his restaurant and cake making skills.

Hubert and Kipferl made us a variety of cakes for our wedding which went down a treat! We and our guests loved the quality and the selection - Esterhazy was a particular favourite as was the Apple Strudel. Communicating about the order was easy and the delivery happened just as expected. We were so happy with the choice to use them and will do so for many occasions to come - Vielen Dank Kipferl!

I love everything about Kipferl. Eating in the restaurant is a joy - all of my favourite Viennese food, wine and treats. The staff are so friendly and helpful. I order wine and cakes to be delivered to family outside London and everything always goes smoothly. Thank you Kipferl - I am grateful for you and look forward to visiting again next week!

KIPFERL understands customer service. I rang to put in my order as I wanted to enquire about the possibility of a few changes to suit our event. No problem at all. We were so impressed with the packaging of the cakes, they arrived in perfect condition. The cakes were outstanding, obviously made with the best ingredients. We will be ordering more.

Ordered the chestnut cake for my colleague. It was delicious! Not too sweet and good balance of flavours.

The cakes were delicious, the customers service was great (I just had a couple of enquiries about delivery) and the home delivery service is fantastic and great value. Highly recommend!

The cake was enjoyed by all my friends (perhaps it could have been a bit more moist?)-delivery was good.
Would like to see more vegan items for sale.

I recently tried Kipferl Marble Cake and I must say, it was absolutely delicious! This cake is hands down the best in London. The marble cake’s flavor was rich, and the texture was perfectly moist.

Not only was the cake amazing, but I also appreciated that Kipferl uses recyclable packaging for delivery. It's great to see a company that cares about the environment as much as they do about their delicious treats.

Overall, I highly recommend Kipferl Marble Cake for anyone looking for a tasty and environmentally conscious dessert option. You won't be disappointed!

GREAT Sachertorte. We always treat ourselves to Kipferl for a special occasion and it never disappoints!

I have now ordered my second Sachertorte as I wanted a personalised cake. Each time this arrived promptly on the date I had indicated and each time the cake has been superb. I have had many comments on how nice they are and will now use Kipferl as my go to place for ordering personalised cakes.