Kitchens plus Bathrooms Reviews 

Had chris out for an appointment on our bathroom, he was very kind and helpful at the appointment, we have now booked in to get our bathroom done and could be getting Chris back out again to get a quote for the kitchen.

Fantastic caring family company that actually care about your home, highly recommended Dean the designer went above and beyond in terms of listening to what we wanted then using his creative design skills to came up with an outstanding design maximising the space it’s future proofed our home with an outstanding design, thank you for your care and attention to detail 👍

So far our experience has been fab. Contacted the company yesterday and they arranged a next day appointment for a quote and 3D design to show how the bathroom would look. Had a lovely lad called Chris turn up. He was very knowledgeable and kind. Constantly checking if we were still OK and happy with every step. He was even great with our very nervous 1 year old dog. I can highly recommend them. I will write a further review once more progress has been made and then also once the work is completed.

At the installation I was told it would take 3 to 4 days, in actual fact in order to resolve the installation problems took a few weeks. A year and a half later the shower started to leak, I understand that this can happen and it was understandable that kitchens plus bathrooms would not attend. I contacted a reputable plumber who had to remove a panel to access the leak. The panel had been stuck on with super glue and had to be cut off. I initially contacted kitchens plus bathrooms to get a new panel only to be told that "the installers don't use superglue" and that it would be a clear sealant, this is false. The plumber also found that the plumbing was sub standard listing a number of faults. All of this was reported to kitchens plus bathrooms. After sending the pictures they had asked for the day after I was told that "the company which you have the contract with has gone into liquidation" and I wouldn't get any of the £13000 back and I would need to contact the complaints manager. This shoddy plumbing is now going to cost me lots of money as the shower will need to be taken out in order to correct the plumbing, not only that but the water damage caused by this has affected the floorboards in the bathroom, the floorboards of the room next door and the ceiling of the floor below.

Avoid at all costs unless you want sub standard bathrooms. I am not sure how the kitchens fair but if this is their standard for bathrooms then look somewhere else, personally I wouldn't trust them with gas if they can't manage water.

In response to your reply yes our shower is stepped up with a 7 inch clearance and the outlet for the shower is 24 inches away from the only access it makes this impossible to repair without taking the shower tray up, unless you happen to know the number of a 6 inch tall plumber who can do this, if so please can I have the number. An official complaint will be on route to your complaints department and we will be notifying trading standards in the next few days.

The independent plumber has also said that the leak has been going on months if not years and will have slowly been getting worse but it has taken time for the floorboards and the ceiling below to reach their MAXIMUM saturation level before it was noticed.

The guarantee that I have for 5 years should cover the replacement of the panel infront of the shower tray as this had been superglued into place and had to be cut from the shower tray yet you have not even offered a replacement or for someone to refit or even look at the damage or offer the services of one of your plumbers to come and repair as according to you it should be easy to repair. A service I would be willing to pay for but due to the employees you have used in order to fit this in the first place I am not sure I could trust them.

I have not asked for the work to be completed free however you have not offered a replacement panel (which i believe should be covered by fixtures for which i have 5 year guarantee) or someone to even look at the issues which you believe are easily fixed however just to put your mind at ease about how difficult it will be to replace i shall get a second opinion for the work that would need correcting or will this also be in vain as you seem determined not to assist me in any way.

I'm guessing you cannot give me the number of a 6 inch tall plumber or even one of your plumbers who could easily repair this. If you believe it is possible to fix easily then put you money where your mouth is and I will happily pay for your plumber to easily fix the problem.

Thank you for dismissing my complaint without even looking first hand at the issues, however I am not really surprised.

A WARNING TO ANYONE CONSIDERING USING THIS COMPANY- make sure you have plenty of hay and custard pies in as apparently this company uses cowboys and clowns instead of fitters. However I will compliment their surgeons because they will take your eyeballs and stitch you right up before wiping their hands of you.

That is of course unless you require
1- sub standard fitters who never turn up when they say, don't complete when they say and disappear for hours on end, but when you complain about it nothing gets done. Who will also provide a sub standard fitting (but who cares about what you can't see - isn't that right kitchens plus bathrooms?)
2- sub standard fixtures - brand new shower doors that leak and have to be repaired with clear silicon.
3- an excuse ridden complaints department who blame going into liquidation as an excuse not to provide any help (I mean they are quite willing to take your money but give no support whilst in the 5 year guarantee)
If this is what you are looking for in a bathroom then this is the place.

AVOID LIKE THE PLAGUE

Seemed decent on the phone but ultimately decided to cancel my appointment. I told them I was the owner of the property with my partner living with me and they said I would need my partner present at the appointment for choosing designs/ colours. This was quite confusing as I own the property and would be funding the renovation. Ultimately this ended with me cancelling the appointment. Very disappointing

Posting my review now, even though my experience with them was just a couple years ago (my view is still valid however) and my experience with them came back to me following a hard selling tactic my in laws had just a few weeks with them (or bathroom plus or whatever they’re called now)

But I initially had a guy knock my front door asking if I was interested in replacing the windows in my home - and stupidly said yes.

A couple hours later, another bloke turns up as agreed and proceeds to spend 2 hours giving me a hard sales pitch followed by a ridiculous price, after several times saying “No”, the bloke whips out his mobile and calls his boss, the boss (on loudspeaker), says he can cut us a deal that was only available for that day only.

Still said no.

However. I stupidly agreed to buy/finance a new porch roof as the one I had at the time was falling to bits.

So, workmen appear to do the roof - before they even start, I’m handed a piece of paper that I HAD to sign to say I was happy with the work they had done (despite no work being done yet?? - Yes, I know I was stupid for signing it)

Eventually got to the point where I had to tell the company not to bother coming back as the work was incredibly shoddy - this led to a complaint that went ignored for Six Weeks and only resolved when I actually chased them up about it.

Complaint went to the ombudsman who took their side, despite having bundles of info for work that was haphazard, incomplete or purely shoddy - I walked away with £500 compensation and a £1.5k finance loan for a roof that I had to have a 3rd party come in and do correctly.

1 star is a star too many for this lot.

Made to feel undervalued before the process began

I did a quote online after my grandparents had a good experience with a kitchen being planned and installed, my brother also had a plan and at the moment currently is being installed, so after being recommended i decided to do a quote online.

Received a call today regarding my quote i was asked a few questions initially one of them being 'are you a homeowner' i confirmed i am currently in shared ownership, having to confirm quite personal details, confirmed i owned 30% of my property which i have a mortgage against and pay the other to a housing association, before i could barley get the words out of my mouth i was told 'we dont deal with none homeowners' i said but i do own it but 30% and hopefully in the near future all of it, which i am not sure how its relevant, she said but still we wouldn't deal with you because then you have to get it approved and it would take a while, when in actual fact because i own some of my home all repairs and refurbishments are down to me and dont include any input from the housing association and had that not of been assumed i could have said. She ended up putting me on hold and conveniently the call dropped with no call back.

I was made to feel so small and irrelevant like owning 30% of your home isnt good enough, i done what i could to get on the property ladder for our family and shouldn't be made to feel any type of way about that.

So no i do not recommend you use this company, but maybe if your good enough and not a failure like me and own 'all of your home' you might have a different experience and able to even get a quote!

1 star is 1 to many. This company were absolutely terrible, it took them 93 days to resolve a problem which they were made aware of on the day they finished the job. We had to source and buy a part. Which they "refunded" us for. They were at fault forcing us to get that part. We had people out who didn't know what to do and disagreed with each other. Which left us without a usable kitchen. Their customer service was terrible and very condescending. My wife was spoken to like she was a child. Promises were made and broken. Seriously avoid this company. It has taken from 29th August 2024 till today 07.02.2025 to come to a compromise as we sick of chasing them.

I don't know how you will do that considering my last contact was off one of your directors. But where would you like details sent?

Nice to see you are keeping up with your atrocious customer service. Ask for my details then completely ignore them.
As I said 1 star is 1 to many.
DO NOT USE THIS COMPANY.

I told you that in my reply but you still asked for details, why ask for them?
I stand by all my comments.

Brilliant company, they delivered on time, great workmanship all round, every person who came to my house was friendly, tidy, helpful and on time (miracles do happen), would gladly recommend and use again. Transformed my kitchen in two weeks, as promised. Love their work

My parents had a appointment with Andrew the bathroom designer,he was very professional and friendly,he made sure everything was explained and designed to the exact detail my parents wanted. My parents are very pleased with the outcome of the appointment and are looking forward to getting the new bathroom fitted.

Great experience with this company, happy with my bathroom. Thanks!
Hen

Please DO NOT waste a single penny of your money with this absolute mess of a company, we spent a small fortune on a new bathroom and downstairs cloakroom, from the initial aggressive sales pitches, bloated prices, rushed sub standard quality of work, inferior product quality to sly tactics aftercare. The job from the start was rushed and the finish and poor quality product were glaringly poor, the shower literally lasted months but when you contact them they just fobbed us off by telling us to deal with the fitter directly who constantly ignored us, what they later admitted was that the fitter no longer worked for them and hadn’t for some time, this several month long goose chase had allowed the warranty to run out…. How convenient, they knew what they were doing, they promise you the earth and deliver none of it, I know now why they never came and did the signing off inspection that they promised, quite simply because once they have your money they really don’t care, they did offer to send somebody out to have a look at the shower for a £100 call out fee…. How kind of them, you have been warned folks don’t be ripped off like us !

April agreed paid deposit for bathroom and ensuite to be done in July. July came phonecall to pay for goods to be delivered, so did that. Then ripped both rooms out. We were given a price at beginning we'd agreed on. However as bathroom went along, you have to pay fitter, you have to pay electrican, plasterer, rubbish removal. We paid 6-8k (30-40%) more than quoted over stages we were unaware till the end as we weren't informed yhis is how it works. It took 5months to get a radiator. And everything that was designed and ordered didn't fit. So what I got was not my dream designed bathroom. Totally different. Couldnt have most of what i wanted. Hugely disappointing. 5months after still not happy, going through complaints procedure offered 10% compensation. Absolute circus experience and I would stay well away, sell your your dream bathroom that never actually materialises.

Dan completed our bathroom at the end of November and has done such an amazing job, we are really happy with it, we came across some issues while ripping out the bathroom and all was handled really well to give us our amazing new bathroom. All the fitters that came throughout were great, which was important as I have a baby at home with me, but felt really happy with all accomodations made for me.

We were booked in really fast and everything was really clear from the start as to how things would be.

After being ripped off and conned by another company, David came this morning to give a quotation for a new kitchen. He couldn’t believe the mess we were in here and worked wonders to come up with a solution that wouldn’t break my already almost broken bank balance. From start to finish David was courteous and polite, asked the appropriate questions with regards to the kitchen and how we stood. Happy to say I nearly keeled over when (after numerous phone calls and text messages to his bosses to explain my situation.) he told the price he could it for. When he said it could be in for Christmas a tear came to my eye as i thought Christmas was ruined for my daughter and I.
Safe to say so far I highly recommend kitchens plus bathrooms and will update my review on completion. But so far amazing. Also thank you

Alan installed my bathroom in just 4 days. He worked tirelessly and cleaned up as he went along. He made a superb job of totally rearranging my room and kept me involved at all times. He’s a perfectionist and it shows by the end result! I love it!

Needed new kitchen seen kitchen plus bathrooms on social media give them a call soon after they called to design and complete survey, few weeks later work started ripping out old taking it away. The trades men and office staff top class and very professional in all aspects very helpful and could not help us enough great team definitely use again and tell my family and friends about them. Very happy customers.

Had Chris out to design my kitchen for me. He had a challenge because of shape of kitchen, but the design he came up with was everything and more than I wanted. Chris helped me with my colour scheme and suggested ways to overcome any problems. He was polite and thorough. A very pleasant experience

Great kitchen, good quality, I wanted my old tried kitchen replaced, but didn’t want the hassle of pulling it all together, you hear a lot of horror stories of incomplete jobs. However my experience with Kitchen plus has been a positive one. Everything looks great, many thanks to all involve, I had more contact with Joe and Les, so a thank you to them and Jordan for keeping me updated and pulling it together.

Quality kitchen. Straight forward process. Managed process very well. Tradesman excellent. Kitchen plus managed them very well. Kitchens quality at a fair price. Small items missing but delivered replacements straight away. Didn't get involved tradesman particularly kitchen fitter said leave it with me I will sort it. This is a genuine review in Bedlington.