Kubbi Reviews 

Terrible experience, ordered on the 17th of August and was immediately sent an email saying it had been dispatched. Over the next few days kept checking the tracking and realised it hadn't changed since it had originally been sent . Emailed customer service and was told that there was a back log at the warehouse and it would be out in the next few days. Few days go by and nothing email again and get told its going to be another week or so which is a problem due to this being a birthday present, so we continue to wait. A week goes by and still nothing so i Emailed again on Friday to be told its gonna be another week at this point Ive lost faith in the company its clearly a drop shipping company without any physical stock which is why the they haven't sent anything out . The lies are really annoying but to rub salt in the wound I keep getting emails asking how my new bike is and if I can send videos and pictures of the new bike in to them which is mega frustrating. After all this ive had to go out and buy my daughter a revvi bike instead as this company cannot deliver or what they say they are going to. Now probably going to have to fight a refund out of them aswell. I wouldn't recommend this company and will never be using them again

Great birthday gift for my daughter loves it good quality and quite fast

Great bike little lady loves it my son now wants one and I fancy one myself damn you kubbi costing me all sorts of doe well worth it thou great fun 👊🙌😊

My kids happy they sad that’s best best birthday gift i got 2 kids 7 years old 5 years I need to get other one for my 7 year old fight all time

I have already submitted a review in depth.
Our interaction with Kubbi was entirely positive.
I am now enjoying watching my almost five year-old son gaining confidence on his Kubbi K10. He has even started standing up on the pegs in the rough stuff.
We are sticking to grassy orchards and sun-baked paddock for now, but will soon venture further afield onto farm tracks and byways.
The beauty of it is that we don't disturb people or wildlife.

Bought the bike for my son birthday , he loves it he’s constantly riding it . The quality of the bike is amazing I’ll definitely get him the next size up when he’s ready

What a fantastic bike, our Grandson loves it.
Although our delivery was delayed slightly it was definitely worth the wait. Highly recommend.

Kept informed on delivery Grandson had it for his Birthday from his Mum . Absolutely loves it .

My grandson loves this k22. Takes it down to the caravan.and rides it on the private grounds.said its his best gift .ordered and delivered within a week great service..and any problems just call customer sevice.no problems so far .and its great fun been on it myself.and im 66.my other grandson and his cousin are having one for christmas.going to start a little bike club.

Brutal company ordered my sons bike for his birthday was told it would be here before his birthday then got emailed the week before and told it wouldn’t be here till the week after his birthday but still continued to collect the full payment for the bike. Then they emailed to say that it would come to there business the day before the child’s birthday and I called and asked could I come and collect it as it’s his main present to which I was told no you can’t come to the property it’s an online business and the order would need sorted! I then got another email asking me to upload a video telling ppl online how good there company is… and still haven’t got the bike. Like any business I know they don’t take payment to the goods are in there person. If I had of asked for a refund it was gonna take that weekend and 3 business days to get the money back leaving me days to arrange another bike somewhere else. I sent further emails and have not heard anything else back from them other than an email saying we have a k10 or a k4 in pink!! For a 7 year old boy. I was holding off on sending this hoping they would of came threw but yet again tonight I got emailed asking me for a good review and to upload a video to social media as a family telling ppl how good the bike is. Never again

Multiple emails with the same generic response and no resolution in sight after 8 months.

Bought an electric dirty bike for my sons Christmas got it out the box to build it and the decals applied to the bike were very poorly applied where they actually stuck to the bike and in other areas not sticking at all.

Emailed asking for replacement decals to be sent which i was told would be 30days in January 2026. This is no August 2026 and still no replacement decals and just being met with generic automated responses.

Do not buy from them as customer service is non existent.

Disappointed with delivery information seemed to change at various emails, also no video to help put together and inadequate booklet with quad
Asked for a video and contact was not very helpful.

Excellent service and delivered to me in 48 hours. Brilliant service and solid product and well built all we at to do was connect the handle bars.

Great experience with Kubbi from start to finish. The bike we bought for our teenage son was excellent value for money, and he absolutely loves it. As we live locally, we were able to collect it directly from the warehouse. It is great to support a local company that genuinely delivers for its customers.

The Qubbi Q19 is a great quad bike for ages 7–14. It’s well-built, easy to ride, and the adjustable speed settings make it ideal for beginners and more confident riders. Great quality and lots of fun!

Awful company - ai chargers everywhere. False advertising - the bikes are not what is advertised

Bought a Q19 quad bike for my 7 year old, it’s an excellent bit of kit and he loves it.
It seems well put together with proper parts and suspension, it runs quietly and the battery seems to last for ages (though he’s obviously only on the lowest speed setting!). The size of the Q19 was also spot on for a 7 year old.
Kubbi were easy to deal with and everything arrived as expected.
I did have a query about stock levels for another product and they were very helpful and quick to respond.
Wouldn’t hesitate to recommend.

wanted to provide an update to my original review.

The bike arrived yesterday, and I have to say that I'm very impressed with the product itself. Despite being told it required a two-man delivery team, it absolutely didn't. One person was more than capable of delivering it.

The bike was extremely well packaged, the assembly instructions were clear and easy to follow, and putting it together was straightforward. The overall build quality appears to be excellent, and it certainly feels like a premium product.

My original review was based on the customer service and delivery experience, which was genuinely disappointing. Communication was poor, the express delivery wasn't honoured, and I had to chase updates and a refund. However, I believe it's only fair to separate that experience from the quality of the bike itself.

Based on what I've seen so far, I have no issues whatsoever with the product and would give it 10/10. It seems I simply purchased it on a day when the business experienced problems, and unfortunately my order was caught up in that.

I appreciate that the company eventually delivered on the product, and I'm happy to update my review to reflect the quality of the bike. I hope the customer service side of the business improves, because the product certainly deserves it.

I rarely leave negative reviews, but my experience with Kubbi has been extremely disappointing.

On 26 June 2026, I ordered a K10 Electric Scrambler for my son's birthday and paid in full, including an additional charge for express delivery, as I specifically requested delivery by 3 July 2026. I was assured the bike was in stock.

When the bike failed to arrive, I emailed customer support on 6 July requesting a tracking reference. I was then informed that the bike had not even been shipped, despite having paid for express delivery.

On 7 July, I received a shipping confirmation email stating that my order was on its way. At the same time, I requested a refund of the express delivery charge, as the service I had paid for had clearly not been provided. Kubbi confirmed by email that this refund would be processed immediately. It never was.

On 8 July, I telephoned customer support because the tracking facility on their website does not work. I was told someone would investigate and call me back with the tracking details. No one ever called.

On 9 July, having still received neither the bike nor the refund, I emailed again requesting an update and advising that, if I continued to receive no communication, I would have little option but to initiate a chargeback through my card provider. The only response I received was an automated AI email saying that a support specialist would contact me. No one did.

On 10 July, I emailed again. No reply.

On 11 July, I submitted a formal written complaint after discovering that I could not get through on the telephone because the phone lines were not connecting.

Today, 14 July, I tried calling once more, only for the number to divert to what appeared to be a Giffgaff voicemail. I sent yet another email asking whether I really needed to proceed with a chargeback through my payment provider. Again, there has been no response.

What makes this even more frustrating is that throughout this entire period Kubbi continued sending me emails asking me to leave a Trustpilot review, despite completely ignoring my genuine requests for assistance.

The outcome is simple:

Kubbi took payment in full.
They failed to deliver the product by the agreed date.
They failed to provide the express delivery service that I paid extra for.
They agreed to refund the express delivery charge but never did.
They repeatedly ignored emails.
They failed to return promised phone calls.
Their telephone support appears to be unavailable.
Their online tracking facility does not work.

Most importantly, my son was left without his birthday present.

As a business owner myself, I understand that delays can happen. What customers cannot accept is complete silence, broken promises, and a total lack of customer service.

Unless this matter is resolved immediately, I will be pursuing a chargeback through my card provider for non-delivery.

I sincerely hope Kubbi improves its customer service because my experience has been one of the worst online purchasing experiences I have ever had and I have still not received the bike or a responce.

Very nice and ver quality 👌