I’ve ordered from Lace & Lush twice now, and both experiences have been great. Everything went smoothly with my orders, and the parcels were fully trackable throughout delivery. The sizing was als... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been waiting on my lingerie set for my Fiance for over 3 weeks now. I have not had an update on Evri's tracking for nearly 3 weeks and it ships directly from China. It's just a drop shipping... Toon meer
Bedrijf heeft geantwoord
Accidentally ordered the wrong size, the customer services team dealt with this swiftly and efficiently.. quality garments. Will buy plenty more
I found it very easy to navigate and find what I was looking for on the Lace & Lush website. They have clear labels, clear pricing and information. Although I did find shipping took a little longer to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contactgegevens
Nederland
- laceandlush.com
4,1
Goed
713 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Happy with my purchase
Happy with my purchase. Quality of the lingerie is great. Size and fitting are really good also.
13 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your wonderful review, Eamon! 💕 We’re so happy to hear you’re pleased with the quality, fit, and sizing of your lingerie. Your feedback means a lot to us, and we hope you continue to enjoy your purchase. We look forward to welcoming you back to Lace & Lush again soon! ✨
Don’t do it
I didn’t like one of the sets I bought and I was told that I would have a new set sent out to me. Weeks passed and when I followed up, they have avoided/disregarded me. terrible customer service. There appears to be a language barrier. I wouldn’t recommend at all. Really disappointing.
17 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your lovely review, Kassandra! 💕 We’re thrilled to hear our team was able to make your exchange quick and hassle-free. We want every customer to shop with confidence, so it’s wonderful to know you had such a positive experience. We hope you love your new set, and we can’t wait to welcome you back to Lace & Lush! ✨
Such beautiful pieces that make you…
Such beautiful pieces that make you feel confident and sexy. Love how you can adjust each piece to make it fit your body as I was worried about getting the right fit for my size. Husband approved as well!
18 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your wonderful review! 💕 We’re delighted to hear that our pieces make you feel confident and beautiful. It’s especially great to know that the adjustable fit helped you find the perfect fit, and we’re glad your husband approves too! 😊 Thank you for choosing Lace & Lush—we can’t wait to welcome you back for your next order. ✨
Lovely communication
Lovely communication, quick shipping and great products
30 juni 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much, Jordynn! 💖 We’re so happy to hear you had a great experience with our communication, shipping, and products. Your support means the world to us, and we hope to see you again soon! ✨
Great response time and super helpful…
Great response time and super helpful and happy people!
13 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you for your kind words! 💕 We’re delighted to hear our team was able to help. We truly appreciate your support and hope to welcome you back again soon!
The online shopping experience was…
The online shopping experience was great, fast shipping with helpful updates. Accurate sizing chart. Good quality of product!
10 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much, Megan! 💖 We’re delighted to hear you enjoyed your shopping experience, found our sizing guide accurate, and were happy with the quality of your order. Thank you for your kind words—we truly appreciate your support and hope to welcome you back again soon! ✨
Antwoord van Lace & Lush
Thank you so much, Sydney! 💖 We’re thrilled to hear you had an awesome experience with our customer service. We really appreciate your support!
Really well made and a great fit
Really well made and a great fit. partner loves them.
16 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you for your lovely review, Matt! 😊 We’re so pleased to hear the fit was great and that your partner loves them. We hope you both enjoy the set, and we’d love to see you back again soon!
Superior customer service
The level of communication and superior customer service that I receive regarding a size exchange, exceeded any I've experience in a very long time. Thankyou
15 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much, Venessa! 💕 We’re delighted to hear your size exchange experience exceeded your expectations. Your kind words mean a lot to our team, and we’re always here if you need anything!
ABZOCKE!
Ware nicht angekommen, kein Nachweis dass geliefert wurde. Fast zwei Monate vergebens auf eine Lösung gewartet… unzählige Mails geschrieben und immer noch nichts passiert. Hände weg von dieser Abzocke!!
31 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi D. S., we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We’d really like the opportunity to investigate what happened and make things right. If your issue is still unresolved, please reply to your existing email or contact us with your order number, and we’ll review your case as a priority. Thank you for your feedback.
5 STARS all the way!
The website is easy to use, delivery was great, and customer service when my size didn’t fit was unbelievable, they were quick, friendly and extremely helpful and accommodating!! I will definitely be buying from here again the quality of the sets is unmatched and I love them! Will be recommending to a friend
14 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your amazing review, Cara! 💖 We’re thrilled to hear you loved the website, delivery, and our customer service. It’s wonderful to know we could help with your size exchange and that you’re happy with the quality of your sets. Thank you for recommending us—we can’t wait to welcome you back! ✨
Antwoord van Lace & Lush
Thank you so much for your wonderful review, Serge! 😊 We’re delighted to hear that you’re happy with the quality and that everything met your expectations. Your support means a lot to us, and we hope you enjoy your purchase. We look forward to welcoming you back to Lace & Lush soon! 💕
Produksjon feil- ordnet raskt opp
Produkte kom men en feil, sendte e-post og fikk tilsendt nytt produkt, veldig god service!
9 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your lovely review, Mari! 💖
We’re sorry that your original item arrived with a fault, but we’re delighted we could resolve it quickly by sending you a replacement. It means a lot to hear that you were happy with our customer service.
Thank you for your support, and we hope you enjoy your new item! ✨
In a word, Wow!
The product is well made. As beautiful in person as in the pictures. Arrives beautifully packaged. The tracking is informative from shipment to doorstep. I contacted customer service about the order for a question and got a prompt reply with solutions for the issue. I"m pleased with the quality, the company, and the experience.
3 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your amazing review, Sv! 💖
Wow—your kind words truly made our day! We’re thrilled to hear that you loved the quality of your order, the beautiful packaging, and that it looked just as you expected. It’s also wonderful to know that our tracking updates and customer service helped make your experience a smooth one.
Thank you for your support and for taking the time to share your experience. We can’t wait to welcome you back to Lace & Lush! ✨
Good quality
Good quality. Liked that the bottoms were adjustable. Great and quick customer service for exchanges.
12 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your kind review, Alannah! 💖
We’re so happy to hear you loved the quality and found the adjustable bottoms to be a great fit. It’s also wonderful to know our customer service team could make your exchange process quick and easy.
Thank you for your support—we hope to see you again soon! ✨
Good price and fast shipping
20 juni 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your review, Liam! 💖
We’re delighted to hear you were happy with both our prices and the fast shipping. Your support means a lot to us, and we hope you enjoy your order!
We look forward to welcoming you back to Lace & Lush soon! ✨
Amazing products
Amazing products, customer service is truly brilliant. I had the pleasure of dealing with Aurela who I would love to be recognised by Lace & Lush as she truly went the extra mile. You have a customer for life 🫶❤️🫶
10 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your wonderful review, Helen! 💖
Your kind words truly mean the world to us. We’re so happy to hear that you love our products and that you had such a positive experience with our customer service. Aurela will be absolutely delighted to hear your lovely feedback—it means so much to know her support made such a difference.
Thank you for your trust and support. Having you as a customer for life is the greatest compliment we could ask for! 🫶❤️✨
Kept me updated
Kept me updated their end until the moment the parcel arrived to my home - high quality
30 juni 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your wonderful review, Mark! 🤍 We’re delighted to hear you felt well informed throughout the delivery process and that your order arrived safely. We’re so pleased you’re happy with the quality, and we truly appreciate you taking the time to share your experience. Enjoy! 😊
Great return service if something is…
Great return service if something is damaged!!!
9 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you for your review, Adrian! 🤍 We’re glad we could help resolve the issue quickly. Providing great support when something goes wrong is very important to us, and we really appreciate you taking the time to share your experience. 😊
The quality is very good which justify…
The quality is very good which justify the price. What I appreciate the most is that if you need resizing the delivering it without need of shipment of previous items. Anxhela was really helpful.
2 juli 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Thank you so much for your wonderful review, Maya! 💕 We’re delighted to hear you’re happy with the quality and that our free size exchange service made the process easy for you. It was a pleasure helping you find the right fit, and your kind words truly mean a lot. We hope you continue to love your Lace & Lush pieces! ✨
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