I have been waiting on my lingerie set for my Fiance for over 3 weeks now. I have not had an update on Evri's tracking for nearly 3 weeks and it ships directly from China. It's just a drop shipping... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve ordered from Lace & Lush twice now, and both experiences have been great. Everything went smoothly with my orders, and the parcels were fully trackable throughout delivery. The sizing was als... Toon meer
Bedrijf heeft geantwoord
Accidentally ordered the wrong size, the customer services team dealt with this swiftly and efficiently.. quality garments. Will buy plenty more
Bedrijf heeft geantwoord
I found it very easy to navigate and find what I was looking for on the Lace & Lush website. They have clear labels, clear pricing and information. Although I did find shipping took a little longer to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contactgegevens
Nederland
- laceandlush.com
4,1
Goed
714 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Luxury, Comfort & Confidence All in One!
I had such an amazing experience with Lace & Lush! The quality exceeded my expectations — everything feels soft, luxurious, and beautifully made. The fit was incredibly flattering and true to size, which can be hard to find. I also loved the attention to detail in the designs; every piece made me feel confident and comfortable at the same time. Shipping was fast, packaging was elegant, and customer service was super helpful and responsive. I’ll definitely be ordering again and highly recommend this brand to anyone looking for stylish, high-quality lingerie!
25 april 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Stevie 😊
Wow — thank you so much for such an incredibly thoughtful and detailed review 💖✨
We’re absolutely thrilled to hear that you loved the quality, fit, comfort, and overall experience with Lace & Lush. Creating pieces that help our customers feel both confident and comfortable is exactly what we aim for, so your words truly mean the world to us 🥰
We’re also so happy to hear the shipping, packaging, and customer service all lived up to expectations.
Thank you again for your support and recommendation — we genuinely can’t wait to have you shop with us again in the future 💕
Thank you for fast delivery
18 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Jukka,
Thank you so much for your kind words, Jukka 😊
We’re so happy to hear your order arrived quickly and that you had a great experience with us. Your support truly means a lot to our team 💖
We hope you love your new pieces and look forward to serving you again soon!
Happy customer
High quality material very well designed . Wife loves it but not as much as I do
15 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Thomas 😊
Thank you so much for your wonderful review 💖
We’re absolutely delighted to hear that you loved the quality and design — and even happier to know your wife loved it too 😄✨
Comments like yours truly make our day, and we really appreciate you taking the time to share your experience with us.
We hope to welcome you both back to Lace & Lush again soon 🥰
Looks amazing on 🩷
16 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Kerry 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you loved how it looked ✨🩷 That’s exactly what we love to hear!
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 🥰
Antwoord van Lace & Lush
Hi Amelia 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you found the experience simple and efficient — that’s exactly what we aim for ✨
We truly appreciate your support and hope to welcome you back to Lace & Lush again soon 🥰
The product is good quality
The product is good quality, comparable to any other lingerie you can find in stores - except this is cuter!! Most styles have adjustment options to tighten or loosen and that is nice. I found for sizing it fit a bit on the smaller side for me, but customer service was absolutely outstanding about the exchange process to size up. Will definitely be buying more.
8 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Grace 😊
Thank you so much for your thoughtful and detailed review 💖
We’re so happy to hear that you loved the quality and adjustable fit of the pieces ✨ And we truly appreciate your kind words about our customer service team — making the exchange process smooth and helpful is exactly what we aim for.
Thank you again for your support and honesty regarding sizing as well — feedback like yours is incredibly valuable both to us and to future customers 🥰
We can’t wait to have you shop with us again soon 💕
Amazing customer service
Bought an outfit and unfortunately the gift box got damaged in transit.
Sent a message which was replied to within 12hrs and after great communication it was all sorted.
Amazing customer service.
A guaranteed return customer for sure.
Well done
8 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi D. 😊
Thank you so much for your lovely review and kind words 💖
We’re truly sorry again that the gift box was damaged in transit, but we’re so happy to hear our team was able to get everything sorted quickly for you ✨
Providing helpful and caring support is incredibly important to us, so your feedback genuinely means a lot.
Thank you again for your support and trust — we’ll be so happy to welcome you back again in the future 🥰
Looks great
12 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Luke 😊
Thank you so much for your review 💖
We’re so happy to hear you loved how it looked ✨
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 🥰
I love my underwear that I chose
I love my underwear that I chose.
Good quality
Exact size that I ordered.
A great service
6 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Marianne 😊
Thank you so much for your lovely review 💖
We’re absolutely delighted to hear that you loved your pieces and that the quality and sizing were exactly right for you ✨
It also means so much to hear you were happy with the service you received — thank you again for your support and kind words 🥰
We hope to welcome you back to Lace & Lush again very soon 💕
soft, flattering and beautiful
The georgina set is super flattering and goddd soooo beautiful!!
10 april 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Sienna,
Thank you so much for your lovely review 😊 We’re absolutely delighted to hear that you’re loving the Georgina Set and that it made you feel beautiful and confident — that’s exactly what we hope for with every piece ✨
We truly appreciate your support and hope you continue enjoying your Lace & Lush pieces!
Warm regards,
The Lace & Lush Team
Misvisende størrelsesguide og besværlig returproces
Produktbillederne ser flotte ud, men jeg blev desværre meget skuffet over både størrelserne og returprocessen.
Jeg fulgte deres størrelsesguide nøje og målte mig selv inden bestilling, men størrelserne passede slet ikke til produkterne jeg modtog. Toppe, underdele og straps virkede designet til helt forskellige kropsformer, og man kan ikke kombinere forskellige størrelser i samme sæt, hvilket gør pasformen meget begrænset.
Kundeservice svarede heldigvis tilbage hver gang, men det krævede mange mails og flere forskellige medarbejdere før jeg fik et klart svar på simple spørgsmål omkring ombytning og retur.
Det værste er returprocessen. Man skal selv betale returfragt til Kina, hvilket kan blive meget dyrt i forhold til varernes værdi. Det er noget jeg synes burde fremgå langt tydeligere inden køb.
Alt i alt føles det mere som en dropshipping-butik med pæne billeder end et kvalitetsbrand med ordentlig kundeservice. Jeg kommer desværre ikke til at handle der igen.
28 april 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Maria,
Thank you for taking the time to share your experience and feedback.
We’re truly sorry to hear that the sizing and overall experience did not meet your expectations. We completely understand how frustrating this situation has been for you.
Our team has been in direct contact with you throughout the process to better understand the issues and work toward a fair resolution together. We genuinely appreciate the time and honesty you shared with us during those conversations.
Your feedback regarding sizing consistency, set flexibility, and the international return process has been taken seriously and will be shared internally with our team as we continue improving the customer experience.
We’re grateful we were able to reach a final resolution together, and we sincerely appreciate your patience and communication throughout the process.
Wishing you all the best moving forward.
Very professional and easy to deal and…
Very professional and easy to deal and professional with when it comes to refunds or exchanging for sizes
9 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Nhan 😊
Thank you so much for your lovely review and kind words 💖
We’re really happy to hear that you found the process easy and professional, especially when it came to exchanges and refunds ✨
Providing smooth and supportive customer service is very important to us, so your feedback truly means a lot.
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 🥰
Tried the janey set and it’s adorable
Tried the janey set and it’s adorable. Soft lace and quick delivery.
13 maart 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Lyla 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you loved the Janey set ✨ The soft lace is definitely one of our favourite details too 🥰
It’s also wonderful to hear your order arrived quickly.
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 💕
Amazing quality
2 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Sian 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you loved the quality of your order ✨
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 🥰
cute, comfy and zero complaints
The mila set looked fancy online but I didn’t expect it to look this elegant in person. The lace catches the light nicely and feels breathable. Shipping took around three days and packaging was simple but neat. Honestly impressed.
23 april 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Ellie,
Thank you so much for your lovely review 😊 We’re so happy to hear that you loved the elegance and comfort of the Mila Set, and that the shipping experience was smooth as well.
We really appreciate you taking the time to share your feedback, it truly means a lot to us ✨
Warm regards,
The Lace & Lush Team
Good quality
7 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Maria 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you were pleased with the quality of your order ✨🥰
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 💕
Great experience,
Great experience,
The Anxhela from customer experience team was very helpful and fast at replying ,i got a problem with my order ,it was a number too small ,but the team got me and send the order right.
Very thankful
Warm regards
Berti
6 mei 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Roberto 😊
Thank you so much for your kind and thoughtful review 💖
We’re really happy to hear that you had a great experience with us and that the sizing issue was resolved quickly for you ✨
Anxhela will also be so pleased to hear your lovely words — providing fast and helpful support is exactly what we aim for 🥰
Thank you again for your support and trust in Lace & Lush. We truly appreciate it and hope to welcome you back again soon 💕
Tried the elodie set and it fits…
Tried the elodie set and it fits beautifully. Straps stay in place all day which I love.
15 april 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Jade,
Thank you so much for your lovely feedback. We are delighted to hear that you loved the Elodie set and that the fit worked beautifully for you ✨
If there is anything we could have done to make your experience a full five stars, we would really value your feedback.
Thank you again for your support, and we hope to welcome you back again soon 🤍
Warm regards,
Lace & Lush Support Team
Antwoord van Lace & Lush
Hi Giada 😊
Thank you so much for your lovely review 💖
We’re so happy to hear you loved the sets and found the fit so beautiful ✨🥰
Your kind words truly mean a lot to us. Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 💕
delicate details with impressively quick shipping
My lois set arrived neatly folded with tissue paper inside which felt really nice. The lace detailing is delicate but still strong enough for daily wear. It took around three days to reach me which felt fast. Everything looked exactly like the photos online.
31 maart 2026
Review zonder uitnodiging
Antwoord van Lace & Lush
Hi Amber 😊
Thank you so much for your beautiful and detailed review 💖
We’re absolutely delighted to hear you loved the presentation, lace detailing, and overall quality of your Lois set ✨🥰
It’s also wonderful to hear the delivery was so quick and that everything looked exactly as expected from the photos online — that truly means a lot to us 💕
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.