lane7.co.uk Reviews 

Brilliant venue. Lots to do, great service and a cool atmosphere. The manager was extremely helpful and very attentive- will definitely return.

Edinburgh location.
The venue itself is decent and prices. The things my group did not like were being told by staff member to start our game ten minutes before our booking time and then getting interrupted every ten minutes by same staff member when we were trying to enjoy our game! Very invasive behaviour. Then when our game ended yes you guessed it the same staff member told us to leave not giving the group time to gather their belongings and prompted escorted to leave! Not a good first time experience here and will definitely be the last! Do not recommend at all!!

Bristol Lane7 - we had a great time here today. The staff were very accommodating and nice to be welcomed with smiles and great customer service. SOH served us and checked us in to our bowling game. She was beyond helpful and based on her great service, we will defo be returning. Thank you.

Staff are so helpful great place to relax and have some fun if your waiting around.

They sent two separate booking invites, causing confusion. On the day, they were being incredibly rude and not helpful at all.

Followed up with a complaint email the day after, no one ever got back to me to apologise or anything.

Never going back here, nor would I ever recommend this place to anyone. Wasted over £100 for a booking we didn't even get to attend.

Me and my friends went for a night out, we thought bowling would be a nice activity. It was a bit odd as the fire alarm kept going off and the music kept cutting out but still enjoyable. One of the workers named Essau really helped us out for the night. He was friendly and a good host. Overall the group had a nice time despite the inconveniences.

Not worth the money. Biggest rip-off since University Degrees.

Waiting que for food was a joke 10 mins, some staff were rude, apart from girl who took my food order was nice and so was the young girl going to tables asking if we wanted drinks. Definitely expensive, not family friendly due to drunk customers acting inappropriate. Some lads came and took over the ping pong table my kids were playing. Cues to long for kids and not enough bowling balls for small
Children. Food was rubbish and alot of arcades were out of order? Overall absolute joke, asked to speak to manager no one came.Tried to put complaint in but no one is interested so contacted customer services but sent me wrong link to complain

Was a super fun time loved every seconded I interacted with Charlotte a lot she’s was so friendly and fun to talk to

Had a lovely time at lane 7! Staff were lovely and helpful! Particularly Lucy! She was sooo friendly and sweet , should definitely be acknowledged by her accommodation by management! X

Our time at Lane7 was really nice thanks to Rumana. We appreciate you sis thanks again.

Avoid this place at all costs unless you want to be accused of SELLING DRUGS.

Visited Bath for the weekend as it was my husbands birthday and decided to check out Lane7 for the first time as we wanted to have a game of bowling.

Decided to buy a drink and sit down whilst we waited and was rudely interrupted at the bar in front of many people by a European/Eastern European (likely Romanian) security guard who demanded that we leave as my husband had been caught on camera in the mens toilets selling drugs.

We explained that this was not possible but this security guard threatened us and was trying to intimidate my husband in to going with him outside which I can only imagine what for.

When i demanded that he shows us this 'camera footage' he refused and did not appear to like my suggestion of calling the police.

He then called for another security guard to come up as we were not leaving. The other security guard (who was very helpful) advised us that we would just need to be seen on the cameras leaving and that we would then be able to come back in again so we could start our game of bowling that we had paid and been waiting for so this is what we did.

When we came back in the security guard was clearly not happy that we were allowed to come back in and again tried to intimidate us by staring at us whilst we were bowling like a creep.

I find it very strange that if my husband was selling drugs as he was accused of, why were we allowed to return? The only explanation that I have for this behaviour is that the security guard is in fact the one selling drugs in this venue and felt threatened for whatever reason by my husband for also not being British and was discriminated against.

I have no issues with the venue itself apart from this one security guard. When the time comes and we return, we hope this security guard is not there 🙂

Evening out , bowling and drinks. 9 of us out, there's also arcade, pool , karaoke, and more. Big shout out to FORTUNE, great host. Thanks.

Great day at Lane7 bullring. So much to do in their new venue. The bar is great & we’ll be coming back again to try out all the other activities.

Be careful! We booked online and made a mistake; we booked for 5 people and we were 4. We paid a deal bowling + 2 drinks per person. I sent email saying I made a mistake and drinks for the 5th person were offered if I could get the money back and LANE7 replied it was my mistake and I signed for T'c & C's. Amazing customer service. No tolerance for human errors. I will never go back but they have kept my £29

1 star because I can not leave a 0 star review.
Visited Bath Lane 7 after having a meal at near by restaurant for first time tonight. Had 1 drink and 1 game of bowling. Was going to try the rest but was asked to leave because the manager "Joe" discriminates against people with a health issue! He was rude. Made one of our party extremely embarrassed over a health issue they are already in secure about. How he is a manager I do not know as he has very little people skills what so ever. Very very arrogant man and ruins the whole place.
Some of the party we were with go regularly and said they are totally disgusted with the way the manager acted and will not return neither will I.

Good idea and plenty of choice, Like seeing the old arcade style games etc.

Usual Edinburgh bar prices but I guess expected. Can say that toilets were very poor. It was day after new year possibly staff were all hung over !

I expect clean toilets if i’m paying Premium prices. Could understand if Turkey but not Edinburgh.

Staff were friendly but most likely underpaid.

Overall enjoyed the evening with friends but improvement could be made.

Could imagine that rates etc and rent is high for this facility.

Advice to the management is definitely
clean toilets.

This is a must.

x

We had a very bad experience at Lanes Manchester due to faulty equipment on Bowling (counting scores incorrectly giving spares when pins wasn’t knocked down and when a strike was scored putting a pin back up. We then moved onto the basketball machines for some more competition sadly these machines accepted your card but didn’t count when you scored a basket only 1 out of the 4 machine's worked 🫤 we then moved onto the baseball pitch machine which again was faulty and would often give you a score of zero. We decided that was enough due we had occurred and spoke to a member of staff and said he was not surprised all the machines are broke and when he as a day off he would never come here. I love the honesty from your staff but this is very concerning he told us to go to the booking tills to mention it to them. Which we did and mentioned all the following faults and mentioned they had only been out today to fix the basketball machines so come to look for him self and saw for himself that the machines was faulty and said he was going to reset the machines as that’s all he could do. We had spent over £100 in lanes on this occasion and the only thing that worked was the darts, I’m sure you will have CCTV in all of the fowling places so it will be interesting to see the response and actions you put into place to rectify these problems. I wanted to raise a complaint on your site and give you the opportunity to respond before having to write publicly but unfortunately this is not something you offer. We entered lanes around 3pm and left around 5:20pm on 23rd November 2023

My friends and I , first time at Lane 7 Manchester and we had an amazing night. Very Friendly and helpful staff both in floor and behind the bar great games go choose from, value for money and tasty burgers & drinks!

It’s really disappointing. Lockers out of order - so it’s unable for guests to safely and securely leave shopping items whilst enjoy the facilities. Lockers appear to have been out of order for many weeks. Poor management. And this suggests customers aren’t put in first place.