Topgolf Reviews 

In meinem Augen sind die 6€ Einschreibegebühren, die jeder (!) Spieler bezahlen muss, verdeckte Kosten und eigentlich durch nichts gerechtfertigt - man muss alle Daten selbst eingeben. Womit wir beim nächsten Punkt wären: man ist verpflichtet, Name, Adresse, E-Mail-Adresse und Geburtsdatum jedes (!) Spielers preiszugeben. Auch die von Kindern.

We watched a large Rock Dove repeatedly attempt to fly out of the enclosure to exhaustion. I brought it to the attention of management to no avail. There were only about 5 groups on a Thursday afternoon so it wouldn’t have taken much time or effort to rescue the bird given his state of exhaustion but management refused to act in any way.

I have been a Platinum Member for four years and my overall experience has been extremely positive. Especially for the Gilbert, Arizona location. Their entire staff is amazing and there are not enough great things to say about them!! The managers, bay servers and guest services representatives are top tier at providing the best customer service and generally care about the people who go there.

However, the rest of this e-mail is directed at the new corporate executive team and in NO way should be a reflection of the Gilbert TopGolf location and/or staff. Ever since TopGolf has undergone a new executive leadership team and organizational restructuring, the focus on customer service has drastically diminished. (They generally DO NOT CARE!!) They have sacrificed from wanting to be a “Family Valued Experience” to solely corporate profitability. The days of making sure its members and guests receive a great value for their experience is gone, and has been replaced by deception and empty rhetoric.

I know that you will want to respond to this e-mail claiming that I am absolutely mistaken, and go into great detail how the TopGolf executives promote customer service and values. However, before you respond here is a list of perks that no longer exist or apply to its members.
* $1,000 dollar give away for a Hole in One on selected games. How much did you really give away? Did that really cost you that much money not to show some sort of appreciation to the Platinum Members?
* Priority bay access. Platinum Members who want to make a reservation and request a certain floor or location are now forced to pay an up charge. This use to be a free perk, however corporate profitability won out. Just curious isn’t $2500 dollars for a yearly membership enough for you to show some appreciation for your Platinum Members who have been loyal for years? Now you have to nickel and dime them on top of that? This appears to be an act of desperation to turn a quick profit and jeopardize Platinum Membership loyalty.
* Expedited check-in no longer exists.
* Dedicated Platinum Guest Services no longer exists.
* Etc…Etc….Etc….

There are more examples, however I hope you get the point I am making. You have removed perks after perks, claiming you are making the experience better without adding any value to the already existing memberships. Tell me one recent example where any kind of value has been added to the Platinum Membership? There has not been any!

I realize and understand that when I agreed to my membership that TopGolf had the right to change the terms of the agreement and/or perks at anytime. However, since I am an honorable person and am a man of my word, I thought I was dealing with professionals who would be honorable as well. I mistakenly assumed that they would grandfather members into their current membership status, or at the bare minimum would notify members of changes to their memberships before implementing them. (As in the case of the Hole in One give away.) However, in the most recent instance regarding “Priority bay access” no notification or e-mail was ever provided.

I know I am speaking for other Platinum Members who would agree that they rather pay a little more in annual dues to keep some of the perks that have been removed. However, corporate management decided to use “shrinkflation”. What will be next to be removed, or applied cost to maintain the current membership perks?

Again, I don’t intend this to be a poor representation of the Gilbert TopGolf location. Their staff is doing everything possible to keep their members and guests feel welcomed and appreciated. I wish that the current CEO and his executive team would include some of the Gilbert TopGolf managers so that a focus on customer service and experience would become a motto instead of just how to make a quick profit.

Wir waren in Topgolf Wien Vösendorf und alles war zur vollsten Zufriedenheit. Gutes Essen und sehr nette Bedienung und Verantwortliche für unseren Bereich.

I never write reviews and especially bad reviews, but I am very disappointed with Topgolf and have given this multiple tries. My first complaint, I booked for my daughter's birthday and never got an email, so I called, and a gentleman answered, was completely lost and not helpful. He then connected me to the office and a girl answered and was extremely rude. No one could help out so then I got on the wait list and was never called, and my daughter was not able to have her birthday there like we planned and we wasted the whole night waiting for the call. My next experience, I booked again online, because I was told they can't make reservations over the phone. My reservation didn't go through again. I called, same story. Third time the online booking was down, I called, no one could help and was very rude. I highly, do not recommend top golf and sadly, they lost my business.

Topgolf Allen Review

When we first moved from California to Texas, we were so excited to discover that there was a Topgolf nearby. I even encouraged my son to apply for a job there, and he was fortunate enough to be hired. Unfortunately, the experience turned out to be very disappointing.

When he was hired, he was told he would receive approximately 40 hours a week. That never happened. He was typically scheduled for around 20 hours a week, making $10.75 an hour, with the expectation that tips would help supplement his income. In reality, he was bringing home roughly $1,600 a month, which simply wasn’t enough to live on.

When he explained to his manager that he couldn’t support himself on those hours and needed to take another job, he clearly communicated the days and hours he would be available. Unfortunately, he felt that his concerns were largely ignored and that he was treated as though he was insignificant.

As a parent, it was heartbreaking to watch my son work hard, show up, and try to make things work, only to feel that management didn’t value him or take his situation seriously.

We had such high hopes for Topgolf Allen when we moved here. It’s disappointing that our family’s experience was so different from what we expected. I sincerely hope management takes a closer look at how employees are treated and how commitments regarding hours and compensation are communicated to new hires.

Be very careful with booking with them.
They owe me $58.12.

I booked online 6/17 for two bays 9am-11am for 2 bays. Gameplay should’ve been $80 but has charged $128.44 as a walk-in. They had us wait 30 minutes for a “glitch” in their system so thats why we were given walk-in rates. It’s a bait and switch. Nothing else. After following up, I spoke to Tom the manager 8/10/26 around 5pm. He said nothing had to be fixed and to dispute it with our credit card. But why? The issue had been with their “glitch.”

If it’s a scam, this place should be shutdown.

I play most weekdays. Top golf is what I play. I know most staff and a lot of players. Today, I was told no more wooden tees. The rubber tees only which are worn out. Always had fun until today. I deserve an apology or I will not be back
Donald Tate. ABQ

New ownership means new changes. We couldn't order food and beverages directly from wait staff; it had to be done through our phone on a new Topgolf app. Unfortunately, it took an hour of our 1 1/2 hr reservation to figure out the new system with the assistance of a lovely wait person and a manager.. After an hour, I was thoroughly frustrated. In the end, we got our food and tried to extend our time so we could have an additional 1/2 hour to eat our breakfast burrito and enjoy a game without IT issues. We couldn't extend the game. Not the old experience we are used to. Hope new owners can work it out.

We went to the Watford branch for a birthday celebration. The golf itself was good fun but it was hugely expensive and the food took an age to come. Would think twice about returning.

We had a fantastic experience at the Chattanooga Top Golf. Our server was absolutely phenomenal and made sure we had cold beverages and great food in a timely manner throughout our two hours. His name was CJ and we’d go back everyday if we could!!!

Wir waren heute zum ersten Mal hier und sind begeistert es macht sehr viel Spaß und das Team ist super nett. Besonders hervorheben möchten wir Michelle die uns den Ablauf und die Regeln erklärt hat und Bei Fragen steht’s zur Stelle war und selbst bei Reklamation helfen konnte. Wir kommen wieder !

I had a really negative experience at Top golf in Addlestone me and my partner ordered some drinks and the manger Will took our drink orders and asked for ID so we showed our IDs and he accused my partner’s license of being fake and wouldn’t serve him. At first we was calm and tried to explain how it wasn’t fake but Will the supervisor wasn’t having it said that my partner looks like a child and that if he has a single sip of my drink we will be removed and banned and kept on laughing and making fun of him. The experience other all has made us never want to go back.

I tried to call the location in Bridgeville with questions for my upcoming event several times with no avail. No one ever answers the phone and you are directed to the website. Also quantity of food was poor for the high prices they charged. I was very disappointed and will not go back.

Top golf in Alpharetta refuswd to accept our gift card. They said "we are having a problem processing gift cards purchased at Costco". I said "Well you shouldn't be selling them there then." Manager said: "I'm sorry". Your apology is meaningless. The reverse of the caed says the Topgolf has an "obligation " yo accept the card as payment.

Bottom line: Topgolf gift cards may or may not be honored. There is no 1800 numbe nor email address to conplain at on reverse of card. Buy at your own risk....unless you think an apology for your hard earned money lost is good enough!

Great ! Activité inédite et originale !

Choisissez bien votre horaire pour ne payer pas trop cher !

A recommander.

we a happy birthday party for my husband a couple of weeks ago and had the most wonderful time.

The staff were wonderful, Aidan and Steve (and Madison getting it all set up).

The food was delicious and we will definitely have another party there thank you so much everyone

We had made a reservation and canceled and made a new one. Person on phone said we would be refunded. Well never happened and was told by associate wasn’t going to happen. Shady be careful

A few weeks ago I surprised my husband with a trip to Topgolf. We had so much fun we decided to go back the following week and make it a family day. Even our hard to please teenage daughter had fun with us! The food was great, the heated couch was wonderful and the staff was amazing. The manager noticed we had some smaller golfers with us so he brought us children clubs. The attention to detail made us feel special. We had a wonderful, much needed family day. Thank you Topgolf for being apart of 2 special family events in one month 🥰

I have played WGT golf for years. In the early days it was fantastic but has been in serious decline ever since.
Corporate greed and even theft have taken over what was once a great game.
Customer service is customer brush off.
I paid to upgrade my attire to a national dress, some time back, which was not delivered and a request for a refund was ignored.
Branded (pay to win) golf balls cost as much as real life balls.
Unending software errors plague the site. Most recently a cookies bar that re-appears on every page even when the preferences have been saved. Also an attempt to buy credits results in a never ending log in loop so is impossible.
Uninstalled.