Lanterns Direct Reviews 

We bought 2 skywindows. Never heard anyting until we called them. Then suddenly our delivery would be the next week. We even had an e-mail with a delivery date.
We’ve been at home all day and waiting but no sms text from the chauffeur and no one came to our house. The customerservice was not reachable and we still don’t have our skywindows. We think it’s a scam and were making contact with our assurance for a selicitor. Don’t buy at Lanterns-direct!!!!

2-5 days for delivery - over 3 weeks later still awaiting....... Customer service none existent, absolute shambles

The customer service received from this company can only be Dias appalling. The staff are apathetic at best and do their utmost to be unhelpful. Purchase at your peril, you have been warned !!

When I visited Lanterns website I was looking for a glass juliette balcony for a renovation at my property. The product I chose had a photograph of the glass balcony with the fittings attached to the outside of a property. I purchased the product expecting the glass and the fittings as it was described as a Juliette balcony. I was very disappointed when just the glass arrived and I asked the delivery men where the fittings where…they advised me that they would follow. I was advised by the delivery driver that they only manufactured the glass as they were based in Liverpool yet the company is based in London.After waiting a few days and with no fittings delivered nor any correspondence from the company regarding the delivery of the fittings I went back onto the website to see if there was any further information. After revisiting the product on the website , there were a number of drop downs and it was there that I discovered the fittings needed to be sought separately from a different supplier. I do feel very disappointed that the product did not come as a package asI feel that it was advertised as such… a Juliette balcony….it was very misleading and should be advertised as a glass panel for a Juliette balcony. I then had great difficulty in trying to purchase a suitable product to complete the job. I think it should have been clearer what Lanterns was selling as on a cost basis I could have purchased the whole balcony with a different supplier at a cheaper cost.

Really helpful and easy to deal with. Gave me by far the best advice and service out of several companies I contacted to quote for made to measure walk on rooflights, with extra options (eg non slip, anti UV) and a good price. Will be getting electric blinds from them too.