He was patient

Jacob was very knowledgeable and patient. He was friendly and appreciative.

He was Great working with me to get my problems fixed

Allen was very knowledgeable with the system and was able to fix the updates requested from the team prior and verified with me on the phone that the updates were working prior to ending our call!! If you need help and updates fixed right away ask for him!!

Allen Samson
was the person that help me with lavu loyalty program and he was awesome. he took the time to fix my menu and answer all the questions I asked. Great Job!

We worked directly with sales rep "T" at Lavu and went through a full demo and quoting process. Throughout that time, we were communicative, asked detailed questions, and were transparent about our decision process.

After deciding to move in a different direction, we shared that decision respectfully and even provided context on the system we chose.

During that conversation, "T" reacted by saying “ewwww” in response to our selection and told us to “call me in 3 months when things are failing.” That interaction was unexpected and came across as dismissive of the thought and strategy behind our decision. We were shocked by how discourteous he was as after the work we had done together!

Immediately after that call, he sent an email offering to “give us one more chance” if we reconsidered. We responded clearly that our decision was final, as stated in the call, and that we would not want to move forward in the future based on how we were just treated (whereas we were originally open to considering them someday as our business needs evolve).

His reply then shifted tone, framing the situation as “arguing over email” and criticizing how we handled the process, despite the fact that our response was simply a direct follow-up to his offer and an explanation of why we would not proceed.

He also pushed to move the conversation to a phone call rather than continue over email. Given the contrast between how communication was handled in documented settings versus private calls, that raised concerns for us.

Additionally, during the sales process, we asked multiple times for communication to go through our office line, yet he continued to call a personal cell, which was disruptive and not aligned with our request.

Up until the final interaction, we had been open, respectful, and thorough, and would have been open to future conversations. After this experience, that is no longer the case.

If you’re evaluating POS partners, pay close attention to how communication is handled when a deal doesn’t move forward, it’s often the clearest reflection of what working with them will look like.

Siempre soluciona mis problemas

That was very easy becouse he undestand spanish very good

My customers keep saying that there credit cards are being charged on days they have not came into the store. My system is always having errors. My printer doesn't print half the time. Customer service take a long to to resolve issues. I keep asking for them to let me out of this contract because I'm not happy here

Savio Rey did great job. thanks

Great customer service Sabio answered all of my questions.

Very good, excelente atención , se solucionó lo pedido, siempre tienen disponibilidad

Very attentive great costumer service very professional

Agent was quick and diagnosed easily to fix

I'm very disappointed in the service to date. Everything was sent to us very fast. Today was our first day. Set up went well but once the set up was complete we had some issues and no one was anywhere to be found. I called, I texted, I sent emails and nothing. It's like I've been ghosted. This is day 1, there are going to be issues. I should have a designated resource to help me with these issues. It took 37 minutes for a tec to get my servers access to the table set up and I still haven't seen a deposit for the credit cards they are processing.

Update: 2 weeks later, they have completely lied about the deposits. I do not believe that they offer instantaneous deposits. We still don't have doordash integration. We still don't have the three printers they promised to overnight Us 2 weeks ago. We are having extremely angry customers because the credit card fee that is passed on to the customers is incorporated into the price of the food and if they pay in cash they're offered a cash discount however they don't see the discount until after they pay. So my 16.99 senior Buffet on the customer's receipt shows $17.66. Every single guest questions why the prices are different. Kentucky has a truth and advertising law and we aren't charging the correct price on the receipt and guests are pissed. Cuz of all the lies, lost Revenue and angry customers I have chosen to go with another pos. Lavu doesn't believe that they're at fault at all and has chosen to charge me an early cancellation fee. They don't know what service is. Go anywhere and you'll get better service than working with them.

Lavu replied to my review that they were willing to fix everything, but their reply is the first contact that I've had from them offering to fix anything. They have never followed through on the next-day deposit problem, never offered an explanation of the cost or why it wasn't in place as originally promised. I only told them I was changing POS processors AFTER 1 week of the lies and lack of communication. They had plenty of time to make good on their promises and never did. Had they followed through with the promises they originally made, I would have NEVER sought out a new POS processor.

Pilli was very helpful. He got everything corrected that I was having issues with. He is very professional & has great customer service. Wonderful doing business with you. Thank you!