Excelente servicio

For as many times that I need to call in for help, the reps are very kind and understanding.

Me ayudó a resolver la configuración precisa. Gracias

Savio Was great and fast. Next to Jay my favorite rep.

I had created a problem that I couldn't resolve on my own. Tech support fixed it with great efficiency and professionalism. Thank you!

Alan was very helpful today thank you for helping me and all my questions. He also answered all the questions in very good mood thank you so much!!

Issue was eventually solved, took longer than I wished, but resolved

We had an installation scheduled for a Saturday morning. The tech showed up and started the work but didn't finish the job to start. He unplugged many of things along with my kitchen printer. The printer stopped working and I asked him to reconnect the printer. As soon as I turned my back he left, so I had no kitchen printer all weekend long. I reached out to every contact that I had, no one reached out. And still to this day no one has contacted me. They took my money and got nothing in return.
Horrible company, Be aware

Pilli was very patient with me. Our business has been having horrible issues with the entire onboarding process with major items not yet implemented including the online ordering which is causing us to lose business. I appreciate that he was able to remain calm and helpful even in the light of my frustration. I appreciated his help. We are still in the process of resolving online issues but I am confident he is going to be effective in helping me get everything handled.

Good service

Savu was excellent

Clear communication. Quick fix. He was a pleasure to deal with.

This company is terrible. Ever since I started using their services, I’ve had constant problems. Their customer service is awful—whenever you ask to speak to a manager, they’re always “unavailable” or “in a meeting.” Emails go unanswered as well.
In December, their card reader stopped working, yet they continued charging me for a service they weren’t providing. This company is taking advantage of small businesses and should be held accountable. If you guys wanna sue this company i’m in.

horrible customer service system didn’t work well for us we lost a lot of sales they were never on time with anything was so bad had to install a different service didn’t even last 30 days the sales rep said we had 30 to canceling if we weren’t happy that was a lie there during us for a 3 year contract when we didn’t even use there system for more than a week total scammers and crooks beware of this company i am warning you stay away from them you will regret it there total liers and scammers

The representative was professional, courteous, and efficient. Couldn't ask for more.

Everything

Absolutely terrible company. If you speak English you will have a terrible time understanding their support staff. If you don't sign up to run credit card processing through them they charge an incredible amount more- they renewed my service without my permission for the year and when immediately tried to cancel it they said it is not their policy to allow me to cancel. Stay away from Lavu- so many better options out there.

BUYER BEWARE.

In my experience, Lavu does not honor agreed subscription pricing in a clear or predictable way. You can agree to a set rate, even pay for an entire year in advance, and still be charged additional amounts later. Price increases and so-called “value-added” features may be added to your account without clear, affirmative consent.

When these charges are questioned, the response appears to rely on broad terms and conditions rather than the original agreed price.

Paying upfront does not necessarily protect you from future increases.

If you value pricing stability and transparency, proceed with extreme caution.

He helped me figure out our 80% and 100%. I needed to know if it was food or alcohol. I needed to know this to do the mixed beverage tax report. They showed up on the end of the day report in our comps and discounts. I had no idea how to figure it out. All I knew was the day it occurred on. He showed me how to do it. He also printed it off for me and sent in an email for my backup in my report because I could not do it that way. My print printed the background also and not the whole receipt just what it saw on the screen. He was very helpful.

Tech was knowledgeable and helpful. He resolved my issue quickly.