I have had LAVU

Fast rapid and complete response.

Siempre recibo la mejor atención!!! Me resuelven todo al instante y son muy atentos conmigo!!!

When I first signed on to use LAVU I did so because they had a great introductory offer and I was assured over the phone they would keep me on that price for two years. Within a year, that cost had doubled. Now it's three years later and it feels like they increase the monthly cost every six months, sometimes under the guise of adding features no one was asking for and requiring no confirmation from their users.

They are absolutely taking advantage of the fact that it would be difficult to switch POS systems. Shady behavior, and I can't recommend them because of it.

I normally don’t write reviews like this, but after my experience with Lavu, I feel obligated to warn other business owners.

From the very beginning, I was misled about processing rates. What was presented during the sales process did not match what we actually experienced once we were live. We tried to work through it and move forward, but the issues never stopped.

The tablets are unreliable and the card readers constantly go down especially during busy times when you absolutely cannot afford it. Getting equipment replaced feels nearly impossible and takes far longer than it should. For a POS company serving restaurants and bars, downtime like this is unacceptable.

Recently, they implemented a 12% price increase and justified it as “better support” and additional features yet many of those add-ons still cost extra. So you’re paying more without actually receiving more.

When you call support, communication is extremely difficult. It’s hard to understand who you’re speaking with, and getting escalated to someone with authority feels impossible. You can’t easily reach a supervisor, and even leaving honest feedback publicly isn’t straightforward.

In my opinion, the overwhelming number of 5-star reviews doesn’t reflect the experience we’ve had. Something about that disconnect raises questions. Yet I can’t even leave a review on Google. Makes you think where these 5 star reviews actually came from.

Running a restaurant is hard enough. Your POS system should make life easier, not more stressful.

I would strongly advise other business owners to do extensive research before committing. There are better, more transparent options out there.

My advice. Stay far away.

These guys won't stop calling us. We are not interested in a point of sales system.

Absolutely the worst pos system on the market the company forces you into a contract and tells you they won't charge your account until activation. Then double the monthly cost without knowledge. By adding extra services without consent. And after I told them I was not interested they debited my account over 6 grand. Restaurants should stay far away from them.

Do they offer all the bells and whistles of some of their competitors, no (and some of those aren't necessarily essential to doing business). Do they operate at a different level for their customers, YES! Customer service and dedication to customer satisfaction is what sets Lavu apart from their competition.

When i call and need help the have a solution or fix it right away! Great customer service and nice!

AWEFUL EXPERIENCE!
AWEFUL COMPANY!

Made promises at the sales level that they could not hold up to. Were unable to program my menu appropriately, then I was out 3 months payments. No refunds! They also charged for gift card usage, did not even have a system to use it on nor gift cards to sell. Will not refund any monies!

BEWARE!

Reps at Lavua are very helpful, whenever you have an issue they fallow up intill your issue is complete. Not over the phones, in person .

Terrible company, horrible experience. They made it one month in our new restaurant. Hour on hours speaking to people in india who have zero clue. Credit cards dont swipe, double charged customers and deposits didnt match sales. Nothing works properly. I fired them, sent back all their equipment then they fraudulently charge my CC for 6K. Honestly stay far away

I have been a Lavu customer for ten years. The service itself is quite good- I have very few outtages, and they are usually resolved quickly. The one big problem with Lavu, though, is their billing. Every year, usually around Christmas time, they add something new to their features that increases the montly bill by at least 50%. Instead of opting in to new services, they inundate their customers with so much email that it either can't be kept up with, or goes to spam. There's a small note toward the end of the email mentioning that you need to 'opt out' of this new charge (the last one was $59 added to my monthly bill). I caught the additional charge as soon as I saw it on my credit card statement, but they refused to remove the charge from my bill, putting the onus of responsibility on the customer for not catching the fine print in one of their many emails in time. I truly expected them to refund me in good faith, that my length of time as a customer there, never missing a bill, etc. would have garnered some kind of loyalty. Nope. They just take your money at Christmas

Really I love trust pilot it's too much helpful

Great customer service

This man was great at his job. He has settled a 3 month frustration. Thank you so much for giving me this man. He made it all right.

When you call them they all get you right where you need to be very good people 😉

Rep was extremely helpful and courteous. Very professional