Ordered some patio tiles online, but due to a technical error the order was deleted without me knowing. I contacted the local branch, New Malden, when the tiles didn't arrive and Ian Paget was absolut... Toon meer
Locatie
Wijzig locatieUnit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ Surrey, GB
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Lees wat reviewers zeggen
Reliable service once again from New Malden branch working in association with Ascot branch for the Douglas Fir Sleeper products not stocked locally. All goods left neatly by the driver on our front d... Toon meer
Asked for a price for a RSJ lady said she would phone and let me know but never received it . But on the other hand went to pick up all the timber for a roof and the guys were really helpful. Good te... Toon meer
2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there wa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.
Family Values, Professional Service
Geschreven door het bedrijf
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Contactgegevens
Unit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ, Surrey, Verenigd Koninkrijk
- 020 8336 1188
4,3
Uitstekend
97 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Driver store shouted at me
Driver shouted at me when I complained about blocking the street during school dro-off hours.
10 juni 2026
Review zonder uitnodiging
Antwoord van Lawsons (Whetstone) Ltd - New Malden
We take the behaviour of our drivers towards both customers and the public very seriously and do not tolerate inappropriate or disrespectful conduct. We will investigate the concerns raised and speak with those involved.
Regarding the road being blocked, there are occasions where, due to site constraints, a vehicle may need to stop temporarily while unloading. However, we always expect our drivers to remain courteous and professional at all times.
Thank you for bringing this to our attention.
Delivery was on time
Delivery was on time, excellent driver , materials placed where required.
17 mei 2026
I put in an order for fencing…
I put in an order for fencing materials. The first order 3 items were wrong (board length, rail length, bolts with no nuts). A second delivery replaced 1 wrong item, the others were wrong again.
Numerous calls to the New Malden branch, and 4 promised deliveries never happened. Hopeless customer service. Look elsewhere for your supplies.
15 mei 2026
Review zonder uitnodiging
Antwoord van Lawsons (Whetstone) Ltd - New Malden
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide.
Please could you send your details, along with your order number, to online@lawsons.co.uk so we can investigate this fully with the New Malden branch and work towards resolving the issue for you as quickly as possible.
Staff are all very helpful in branch…
Staff are all very helpful in branch and in the yard. Services are always good and price on building materials are all reasonable.
2 mei 2026
Michael-Dean-Max-and team operate in an…
Michael-Dean-Max-and team operate in an extremely professional and first class Manor.
We are an Oxford based building company working on a project in New Malden for the first time with no previous experience of working with the Lawsons group due to the level of service we receivedwe will most definitely be using them again in the future.
NJW Build
29 april 2026
Price I paid for last pva was dearer…
Price I paid for last pva was dearer than advertised by £3, cashier acknowledged but unable to change - frustrating
28 april 2026
Lawsons are great
Lawsons are great for all your building, garden and and outdoor materials needs.
I usually purchase all my fencing materials from Lawsons and have them delivered. Always quick to respond and they have always delivered on the days I have requested. Very competitive prices too!
10 maart 2026
Great service and price as usual
14 maart 2026
2nd time of visiting Lawsons in New…
2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there way to find an item that was in stock but not in the correct place. Highly recommended.
28 februari 2026
Good customer service
Good customer service
Straight forward business at a good price
28 februari 2026
Excellent customer service
Excellent customer service, superior quality materials compared to other stores, and a good price.
21 februari 2026
Very helpful and knowledgeable staff
Very helpful staff and have the knowledge to advise the customer.
21 februari 2026
Big selection of materials
Big selection of materials, good prices and friendly staff.
6 februari 2026
Fast and efficient service
30 januari 2026
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