Lazy Flora Reviews 

2.621
•
TrustScore 3 uit 5

3,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I don't believe this company are still trading despite having a website and taking customers' money. Took my payment and then said the order had been cancelled (at my request??). No refund.

Beoordeeld met 5 van de 5 sterren

I recently received a plant that although healthy, the single mini pineapple fruit had become detached. Within hours of emailing customer support, I received a very helpful response. Not only were the... Toon meer

Beoordeeld met 5 van de 5 sterren

Lovely plants arrived in perfect condition. Easy to read an identify plant leaflet giving all necessary info. Love the selection as I never know what to pick at a garden Centre, this way I get somethi... Toon meer

Beoordeeld met 2 van de 5 sterren

I have not received my spring basket although I’ve paid for it. I keep having to chase my baskets up each new season. Very disappointing, although when baskets do arrive, they are lovely.

Bedrijfsgegevens

  1. Tuincentrum
  2. ook in
  3. Binnenhuisarchitect
  4. Bloemenbezorging
  5. Bloemenmarkt
  6. Kwekerij

Informatie afkomstig van verschillende externe bronnen

Not green fingered? No worries. We deliver everything you need for hassle-free gardening, and beautiful indoor plants. Our boxes are the perfect gift for lovers of beauty and nature.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,0

Alle reviews

(2.621)

0 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

A bit disappointed in my plants they…

A bit disappointed in my plants they had all fallen out .but I managed to sort them and they are amazing.

26 mei 2022
Logo Lazy Flora

Antwoord van Lazy Flora

Hi Sonya, thank you for taking the time to write a review for us on Trustpilot. I'm so sorry your delivery arrived like this, and totally understand your disappointment. This is not the norm for us at all, as all our plants are packed with care and the courier partner very use is generally very good with our parcels.

We have previously responded to your email about this on 20th May. Our emails can occasionally end up in spam or promotions folders, so it is possible you have not seen our response. All our plants come with a 30 day plant guarantee, which means we'll always replace anything that arrives damaged. It sounds like you have managed to rescue your plants and they are recovering well now they have had a chance to settle in, but if you have any concerns about them at all, please don't hesitate to contact our customer service team on help@lazyflora.com at any time.

Beoordeeld met 5 van de 5 sterren

The best customer support in the business.

I recently received a plant that although healthy, the single mini pineapple fruit had become detached. Within hours of emailing customer support, I received a very helpful response. Not only were they sending me a replacement, which arrived intact within a day or two, they supplied information on how I could propagate a new plant from the detached fruit. They also explained how the original plant might still produce new plants at it's base. They couldn't have been more friendly and helpful.

26 mei 2022
Beoordeeld met 5 van de 5 sterren

Love Lazy Flora ❤️

Love Lazy Flora ❤️
Ordered twice within a fortnight
Super quick delivery, well packaged
Great prices / communication
What else do you want 🌹🌺🌸💐

23 mei 2022
Beoordeeld met 5 van de 5 sterren

Excellent customer service!

Our plant delivered and it did not look healthy. A couple of days later and it's gone from bad to worse. When it arrived half of the leaves were brown and so were the flowers.

Update: customer service was wonderful and are sending us a replacement.

23 mei 2022
Logo Lazy Flora

Antwoord van Lazy Flora

Hi Christina, I'm so sorry to hear your plant has not arrived in good condition. Plant quality is top priority for us here at Lazy Flora, and everything is covered by our 30 day plant guarantee.

It sounds like this plant has unfortunately suffered some damage in transit and the foliage and flowers have been bruised as a result.

We have sent you an email about this so that we can help further. We would never want you to be left disappointed and would love a chance to turn this experience around for you.

Beoordeeld met 5 van de 5 sterren

What a great bunch 😍

What a great bunch Lazy Flora are 😊 Ordered a variegated monstera for my partners birthday, beautiful healthy plant along with a satin pothos that I missed the promo code for, but Lazy Floras anything but lazy team were straight onto it and amended my order after the fact. As with anything travelling via courier, the monstera took a bump en route despite being wrapped up and packaged well, the guys here were super fast to respond, receptive, and so friendly and proactive in their approach. In the end nothing but a bit of support needed to help repair a bent stem however the offer of a complete replacement was made, which was outstanding. I wouldn’t hesitate to purchase again from the team, there are many places to buy plants but the guys here and their ethos for happy customers (and plants) is amazing and fills me with confidence that I’m buying a great level of quality and service. Monstera and pothos are happy - will be adding soon and would only order from one place 😚

Thanks Lazy Flora.

21 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing plants

I love receiving my monthly plants, they're always such good quality and so different. The packaging is very good and eco friendly. All my visitors comment on my beautiful plants, I couldn't be happier.

19 mei 2022
Beoordeeld met 2 van de 5 sterren

Poor on most elements of the product &…

Poor on most elements of the product & service.
Overall a disappointing experience & value for money.
As this was a Christmas present for my wife I felt it over promised & under delivered.
I’m pleased that my connection with this firm has now ceased.

18 mei 2022
Logo Lazy Flora

Antwoord van Lazy Flora

Hi Kevin, I'm so sorry to hear you have been left disappointed with your experience with our plant subscription, and we are sad to see you go.

I can see our customer service team has previously been in contact with you and your wife after you unfortunately received a damaged plant. This plant was replaced for you in line with our 30 day plant guarantee. Damages in transit are generally rare for us and plant quality in general is top priority. Our customer service team is always available to help with anything and we have tried to do everything possible to turn this experience around for you and your wife. Apologies again for the disappointment caused.

Beoordeeld met 5 van de 5 sterren

Very good terrarium kit

Ordered a terrarium kit. Good product for the price! Accidentally took a bit longer to make it (2.5 days rather than 1), and the plants are still alive which is a good sign. Overall, good product, fast delivery, straightforward instructions, and no skimping on materials. Great bday gift.

16 mei 2022
Beoordeeld met 5 van de 5 sterren

Never fails to impress

As Usual super happy with service provided by Claire and her team. Plants arrived within the time frame and in really good condition.
I shall be purchasing from you again very soon!
Thanks
Pedro

16 mei 2022

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