I don't believe this company are still trading despite having a website and taking customers' money. Took my payment and then said the order had been cancelled (at my request??). No refund.
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Lees wat reviewers zeggen
I recently received a plant that although healthy, the single mini pineapple fruit had become detached. Within hours of emailing customer support, I received a very helpful response. Not only were the... Toon meer
Lovely plants arrived in perfect condition. Easy to read an identify plant leaflet giving all necessary info. Love the selection as I never know what to pick at a garden Centre, this way I get somethi... Toon meer
I have not received my spring basket although I’ve paid for it. I keep having to chase my baskets up each new season. Very disappointing, although when baskets do arrive, they are lovely.
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Not green fingered? No worries. We deliver everything you need for hassle-free gardening, and beautiful indoor plants. Our boxes are the perfect gift for lovers of beauty and nature.
Contactgegevens
Verenigd Koninkrijk
- help@lazyflora.com
- lazyflora.com
3,0
Gemiddeld
3K reviews
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Excellent and great delivery
Excellent and great delivery, with informative emails about my order. The plants were packaged very well and in such a way that even the cacti plant I had ordered was safe enough for me to handle before placing it.
4 mei 2022
Fantastic service
Fantastic service, super quick email reply. Brilliant just brilliant plants. Also the planters are great too.
3 mei 2022
Beautiful plants delivered securely. Fantastic customer service
Beautiful plants delivered securely. A minor issue with my order was sorted out within an hour! Brilliant customer service. Will definitely shop again with you! :)
3 mei 2022
Verigated monstera
My variegated monstera arrived in absolutely perfect condition. First time I have ordered from Lazy Flora and I would definitely order again. Thank you Lazy Flora.
3 mei 2022
Amazing staff
Amazing staff , fantastic service, lovely quality plants and very thoughtful company, I would always recommend these to anyone looking for a lovely gift and for themselves. Thanks lazyflora for always being amazing
3 mei 2022
Lovely orchid
Lovely orchid, thank you, but the very top was a bit damaged, maybe by the packaging.
3 mei 2022
Pink princess arrived safely
Pink princess arrived safely. Well packaged but very little pink visible.
2 mei 2022
Great company
The flowers were packaged well and arrived in excellent condition. I had a problem with the courier service but customer service dealt with this efficiently.
28 april 2022
Antwoord van Lazy Flora
Hi June, thank you for taking the time to write a review for us on Trustpilot. I'm glad to hear you were happy with the plants, but I'm so sorry to hear you have not been able to get in contact with us to rearrange your delivery.
Unfortunately I have not been able to find any emails from you under your name or email address. If you responded to an email notification about your delivery date, this email would have gone directly to the courier company and unfortunately we don't see these emails. Our customer service team is available on help@lazyflora.com 7 days a week, and we respond to all emails within 24 hours, usually much quicker than this. We are also available on live chat on our website during office hours Monday to Friday for immediate help.
We offer the option to select a convenient delivery date in advance when you place an order on our website but I can see you had not specified a date there for your order.
Apologies for the inconvenience caused by the delivery timing. I have also sent you an email directly now in case there is anything else we can help with at all.
Great Customer Service
Five stars all the way! I’ve purchased plants from Lazy Flora a couple of times, and always been pleased with the quality. What really sets Lazy Flora apart for me is their fantastic customer service . Following an issue with my last purchase (something completely out of their control), the issue was resolved to standard way above what I was expecting, all within a few hours of me contacting them.
27 april 2022
Used your company four times now
Used your company four times now. Excellent service and plants made my friends and family very happy 😃
27 april 2022
Amazing as always xxx
26 april 2022
A lovely gift
I bought this as a gift for my elderly father which he loved. The house plants all arrived in beautiful pots and are all thriving. The bulbs and outside plants have all flourished. This was great value for money, lots of bulbs and outdoor plants and the indoor ones have all been well established.
I would strongly recommend this as a gift for a keen gardener.
26 april 2022
Fantastic quality plant and brilliant…
Fantastic quality plant and brilliant and friendly customer service. I have already had compliments on the 2 house plants I have received from LazyFlora. I love the information cards I have received with the plants too, really nice touch and I will be keeping them safe. Thank you so much x
26 april 2022
Review zonder uitnodiging
Whilst happy with the plant I received…
Whilst happy with the plant I received I was a little underwhelmed that a subscription never had any clear insights into how many plants I would receive. I thought for my moneys worth it would be 2 at least, could have picked the same plant up for £15 in my local shop. Otherwise a smooth service and well packaged.
26 april 2022
Antwoord van Lazy Flora
Hi Ryan, thank you for taking the time to write a review for us on Trustpilot. I'm glad to hear you are happy with your new plant and the service you received.
The indoor plant subscription includes one beautiful, premium quality houseplant every month. These details, along with all other information about how the subscription works, are on our website as part of the order process. We have also included photos of previous deliveries there.
The subscription includes the plant itself, along with tracked courier delivery to your door, plant care information and access to our plant care experts, as well as our 30 day plant guarantee for every plant. We always try to include exciting and unusual plant varieties you may not have come across in shops.
Always well packaged & healthy
Always well packaged & healthy. My favourite plant supplier
26 april 2022
Excellent service
The service that I received was excellent and the plants were all healthy and had been packaged with care, I would recommend lazy flora for their care of the plants and the efficiency in getting the plants to you quickly.
24 april 2022
Review zonder uitnodiging
Plants are beautiful but the…
Plants are beautiful but the subscription is way too much for the plant I get sorry about that I wish I would get a bigger plant would made me stay.
20 april 2022
Antwoord van Lazy Flora
Hi Mrs Jacinto, thank you for taking the time to write a review for us on Trustpilot. I'm glad to hear you have enjoyed the beautiful plants, although I'm sorry the subscription hasn't been quite right for you and you have chosen to cancel.
The subscription cost includes the premium quality plant itself, along with overnight courier delivery to your door, plant care information, access to our plant experts and our 30 day plant guarantee for all the plants we sell. We always try to include exciting and unusual plant varieties you may not have seen before in shops; most of the plants are exclusive to our subscription and our subscribers always get our best prices. The plants we select for the subscription are all of equal value but differ in size depending on the type and variety. They are generally up to 35-45cm high and come in 11-15cm nursery pots.
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