I don't believe this company are still trading despite having a website and taking customers' money. Took my payment and then said the order had been cancelled (at my request??). No refund.
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Lees wat reviewers zeggen
I recently received a plant that although healthy, the single mini pineapple fruit had become detached. Within hours of emailing customer support, I received a very helpful response. Not only were the... Toon meer
Lovely plants arrived in perfect condition. Easy to read an identify plant leaflet giving all necessary info. Love the selection as I never know what to pick at a garden Centre, this way I get somethi... Toon meer
I have not received my spring basket although I’ve paid for it. I keep having to chase my baskets up each new season. Very disappointing, although when baskets do arrive, they are lovely.
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Not green fingered? No worries. We deliver everything you need for hassle-free gardening, and beautiful indoor plants. Our boxes are the perfect gift for lovers of beauty and nature.
Contactgegevens
Verenigd Koninkrijk
- help@lazyflora.com
- lazyflora.com
3,0
Gemiddeld
3K reviews
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I am so happy with my purchases
I am so happy with my purchases. All plants arrived packaged well and in wonderful condition. They have really brightened up my garden.
19 april 2022
Been with Lazy Flora for a while now
Been with Lazy Flora for a while now. Love not knowing what will turn up every 3 months. Just wish the delivery people would take a little more care with the boxes!
18 april 2022
Antwoord van Lazy Flora
Hi Sandy, thank you so much for taking the time to write a review for us on Trustpilot. It's great to hear you love your plant subscription deliveries and we really appreciate your support!
I'm so sorry to hear the delivery people have not always taken care with your parcels. If anything ever arrives looking less than perfect due to delivery issues, please don't hesitate to get in touch with our customer service team. All our plants come with a 30 day plant guarantee, and we'll replace anything that arrives damaged.
Beautiful plant and pot.
18 april 2022
Excellent customer service
Subscribed from an ad stating it was Monstera month, which I have been after one for a while and thought a great start to subscribe; unfortunately I didn’t receive a monstera and was told that was the previous month and there must have been a problem with the ad. So I cancelled because that would mean I would get a monstera. However I was subsequently contacted and offered a restart of the subscription with a monstera which I am happy with and so have revised my review to show this.
Great customer service and I look forward to more plants.
18 april 2022
Review zonder uitnodiging
Antwoord van Lazy Flora
Hi Kirsty, I'm so sorry to hear you were disappointed to not receive a Monstera in your plant subscription this month. The ad you saw showed examples of the plants that have recently been included in our indoor plant subscription, including the Monstera which was our plant of the month in March this year. Apologies for any confusion caused by this. I have shared your feedback with our marketing team.
We always include exciting and unusual plants in the indoor plant subscription and I hope you loved the Philodendron selloum 'Atom' we sent you this month as well.
We have sent you an email yesterday as we'd still love to be able to send you a Monstera so you don't miss out. We would never want you to be left disappointed and would love a chance to turn this experience around for you.
Lovely plants
Lovely plants! delivered carefully, will order again if I can keep these ones alive 😁
18 april 2022
Flower pot was broken on arrival
13 april 2022
Antwoord van Lazy Flora
Hi Enya, I'm so sorry to hear the plant pot has arrived broken.
Damages in transit are not the norm for us at all, as everything is packed securely and our courier partner is usually very careful with our parcels. If anything does arrive damaged, we will of course send out a replacement right away.
I couldn't find any previous messages from you about this order so I have sent you an email to confirm we will be sending out a replacement pot. If there is anything else we can help with, our customer service team is always available on help@lazyflora.com, 7 days a week.
We would never want you to be left disappointed with your experience with Lazy Flora and look forward to being able to turn this experience around for you.
Antwoord van Lazy Flora
Hi Madeline, I'm so sorry to hear your plant has arrived damaged.
Damages in transit are generally rare for us as everything is packed securely and our courier partner is usually very careful with our parcels. We understand occasionally something can go wrong when shipping delicate and fragile plants across the country, and for this reason all our plants come with a 30 day plant guarantee. We will always replace or refund any plant that arrives damaged or doesn't survive the first 30 days in your home - for any reason. We have sent you an email to get some more information so that we can resolve this for you and arrange a replacement delivery or refund your order.
Our customer service team is available 7 days a week at help@lazyflora.com and we'll always respond within 24 hours. We would never want you to be left disappointed with any aspect of your experience with Lazy Flora, and look forward to helping further with this.
Nice recommendation for money flower…
Nice recommendation for money flower which was lovely. Also sent one to a friend and if got damaged in transit but customer service were excellent and got a new one sent out.
Thanks 🙏
13 april 2022
Good fun planting edibles
12 april 2022
Lovely plants arrived in perfect…
Lovely plants arrived in perfect condition. Easy to read an identify plant leaflet giving all necessary info. Love the selection as I never know what to pick at a garden Centre, this way I get something quite different. Looking forward to me next delivery already.
11 april 2022
As always my plants have arrived in…
As always my plants have arrived in perfect condition just ready to plant with all the instructions I need. Fantastic service that’s why I come back again and again..
9 april 2022
Review zonder uitnodiging
This company have the best and most…
This company have the best and most personal customer service.
9 april 2022
Review zonder uitnodiging
Fantastic Present
Bought this as a gift for my parents. They loved the surprise of getting a different plant each month. The plants were of the highest quality and still doing great. So worth it.
8 april 2022
Amazing support and products
Lazy flora are one of the best online plant delivery services I've used. Their plants always arrive in great condition due to such carefully packaging, any issues I've had with orders are dealt with quickly and in a friendly manner - I've been blown away by their customer service support!
I would definitely recommend using them
8 april 2022
A Spectacular Calathea
Our subscription this month is a spectacular Calathea. Neat and tall with bright leaves that have striking lines in burgundy colour. It’s leaves are opening up a bit more each day.
I can’t stop looking at it!
Very pleased. A good matching pot to complement it.
Arrived very well packaged and eco packing to keep it safe.
6 april 2022
Amazing as always xx
6 april 2022
A 6-month subscription of edible plants
I took out a 6-month subscription of edible plants as a gift for friends. It was the unusual nature of the gift that kept them eagerly awaiting the next delivery. With advanced email notification of deliveries it was simple for them to prepare, or change the dates to suit. Now I can look forward to a lovely meal with them and enjoy the fruits of Lazy Flora and their own labours.
6 april 2022
Plants well packaged and arrived in…
Plants well packaged and arrived in very good condition. Instructions easy to follow.
6 april 2022
Jasmin plant sent in sympathy was a hit.
My friend was most happy with the gift. It was a Jssmine plant. She said the whole house smells gorgious. It was sent in sympathy of the loss of her mother and very well received.
6 april 2022
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